Report - WP Support Plus 8.0.8

Does WP Support Plus work with WordPress 4.9.1 and PHP 7.0.16? A smoke test was performed on 2017-11-30 03:24:11 UTC.

Summary

Errors

6	Database errors
	No JavaScript exceptions
	All test pages loaded successfully
1	Resource error (CSS, JS, images, fonts and so on.) 1 404 Not Found

Performance

Memory usage: 325.41 KiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: insignificant.
The plugin didn't make the site noticeably slower.

Environment

WordPress version	4.9.1
PHP version	7.0.16
MySQL version	5.7.17
PHP memory limit	256M

Plugin Info

Last updated	2019-09-03T07:57:00+00:00
Active installs	7,000+
WordPress.org page	https://wordpress.org/plugins/wp-support-plus-responsive-ticket-system/
Badges	Get badge code

Pages 11

Plugins ‹ Test site — WordPress

URL	/wp-admin/plugins.php?activate=true&plugin_status=all&paged=1&s=
Requested URL	/wp-admin/plugins.php?action=activate&plugin=wp-support-plus-responsive-ticket-system%2Fwp-support-plus.php&plugin_status=all&paged=1&s&_wpnonce=901bf0ad46
Aspect	after-activation
HTTP status	200 OK
Load time	0.393 s
Memory usage	3.45 MiB
JS errors	None
Resource errors	None

Support Plus

URL	/wp-admin/admin.php?page=wp-support-plus
Aspect	menu-item
HTTP status	200 OK
Load time	0.084 s
Memory usage	3.54 MiB
JS errors	None
Resource errors	None

Support Plus → FAQ

URL	/wp-admin/admin.php?page=wp-support-plus-faq
Aspect	menu-item
HTTP status	200 OK
Load time	0.106 s
Memory usage	3.33 MiB
JS errors	None
Resource errors	None

Support Plus → Canned Reply

URL	/wp-admin/admin.php?page=wp-support-plus-Canned-Reply
Aspect	menu-item
HTTP status	200 OK
Load time	0.037 s
Memory usage	3.36 MiB
JS errors	None
Resource errors	None

Support Plus → Statistics

URL	/wp-admin/admin.php?page=wp-support-plus-statistics
Aspect	menu-item
HTTP status	200 OK
Load time	0.120 s
Memory usage	3.31 MiB
JS errors	None
Resource errors	None

Support Plus → Settings

URL	/wp-admin/admin.php?page=wp-support-plus-settings
Aspect	menu-item
HTTP status	200 OK
Load time	0.098 s
Memory usage	3.31 MiB
JS errors	None
Resource errors	None

Support Plus → Advanced Settings

URL	/wp-admin/admin.php?page=wp-support-plus-advanced-settings
Aspect	menu-item
HTTP status	200 OK
Load time	0.088 s
Memory usage	3.33 MiB
JS errors	None
Resource errors	None

Support Plus → Email Templates

URL	/wp-admin/admin.php?page=wp-support-plus-email-templates
Aspect	menu-item
HTTP status	200 OK
Load time	0.126 s
Memory usage	3.31 MiB
JS errors	None
Resource errors	None

Support Plus → Add-ons

URL	/wp-admin/admin.php?page=wp-support-plus-add-ons
Aspect	menu-item
HTTP status	200 OK
Load time	0.045 s
Memory usage	3.32 MiB
JS errors	None
Resource errors	`[ { "errorCode": 203, "errorString": "Error downloading [testSite]/wp-content/plugins/wp-support-plus-responsive-ticket-system/asset/images/add-ons/all-in-one.jpg - server replied: Not Found", "status": 404, "statusText": "Not Found", "url": "[testSite]/wp-content/plugins/wp-support-plus-responsive-ticket-system/asset/images/add-ons/all-in-one.jpg" } ]`

Support Plus → Doc & Support

URL	/wp-admin/admin.php?page=wp-support-plus-support
Aspect	menu-item
HTTP status	200 OK
Load time	0.098 s
Memory usage	3.19 MiB
JS errors	None
Resource errors	None

Test site – Just another WordPress site

URL	/
Aspect	front-page
HTTP status	200 OK
Load time	0.147 s
Memory usage	2.77 MiB
JS errors	None
Resource errors	None

Benchmark

URL	Load time			Memory usage
URL	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.130 s	0.088 s	-0.042 s	2.98 MiB	3.34 MiB	+ 369.39 KiB
/wp-admin/edit.php	0.130 s	0.106 s	-0.024 s	3 MiB	3.37 MiB	+ 372.05 KiB
/wp-admin/post-new.php	0.204 s	0.105 s	-0.099 s	3.07 MiB	3.44 MiB	+ 380.41 KiB
/wp-admin/upload.php	0.093 s	0.118 s	+0.025 s	2.91 MiB	3.21 MiB	+ 309.78 KiB
/wp-admin/options-writing.php	0.080 s	0.164 s	+0.084 s	2.9 MiB	3.2 MiB	+ 308.9 KiB
/wp-admin/media-new.php	0.060 s	0.126 s	+0.066 s	2.89 MiB	3.19 MiB	+ 310.77 KiB
/wp-admin/edit-tags.php?taxonomy=category	0.089 s	0.117 s	+0.028 s	2.93 MiB	3.28 MiB	+ 362.06 KiB
/wp-admin/post-new.php?post_type=page	0.186 s	0.075 s	-0.111 s	3.08 MiB	3.44 MiB	+ 376.5 KiB
/wp-admin/options-discussion.php	0.086 s	0.125 s	+0.039 s	2.89 MiB	3.2 MiB	+ 310.77 KiB
/wp-admin/edit-comments.php	0.099 s	0.114 s	+0.015 s	2.93 MiB	3.3 MiB	+ 373.25 KiB
/	0.091 s	0.117 s	+0.026 s	2.71 MiB	2.82 MiB	+ 105.64 KiB
Average	0.113 s	0.114 s	+0.001 s	2.94 MiB	3.25 MiB	+ 325.41 KiB

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 12

wp_wpsp_agent_settings
wp_wpsp_attachments
wp_wpsp_canned_reply
wp_wpsp_catagories
wp_wpsp_custom_fields
wp_wpsp_custom_priority
wp_wpsp_custom_status
wp_wpsp_faq
wp_wpsp_faq_catagories
wp_wpsp_panel_custom_menu
wp_wpsp_ticket
wp_wpsp_ticket_thread

Options `wp_options` 28

wp_support_plus_version
wpsp_add_table_indexes
wpsp_advanced_settings
wpsp_advanced_settings_custom_filter_front
wpsp_advanced_settings_field_order
wpsp_advanced_settings_priority_order
wpsp_advanced_settings_status_order
wpsp_advanced_settings_ticket_list_order
wpsp_attachment_random_key
wpsp_ckeditor_settings
wpsp_customcss_settings
wpsp_default_status_priority_names
wpsp_email_notification_settings
wpsp_et_change_ticket_assign_agent
wpsp_et_change_ticket_status
wpsp_et_create_new_ticket
wpsp_et_delete_ticket
wpsp_et_reply_ticket
wpsp_front_end_display_settings
wpsp_general_settings
wpsp_remove_faulty_indexes
wpsp_repair_faulty_indexes
wpsp_role_management
wpsp_shortcode_used_in_settings
wpsp_ticket_list_date_format
wpsp_ticket_list_subject_char_length
wpsp_ticket_open_page_shortcode
wpsp_upload_image_settings

User Metadata `wp_usermeta` 2

wpspBackEndFilter
wpspBackEndFilterOrder

Roles 2

ID	Name
wp_support_plus_agent	Support Agent
wp_support_plus_supervisor	Support Supervisor

Capabilities 2

manage_support_plus_ticket
manage_support_plus_agent

PHP Error Log 6 lines

[30-Nov-2017 03:24:18 UTC] WordPress database error Table 'wordpress.wp_wpsp_ticket' doesn't exist for query SHOW INDEX FROM wp_wpsp_ticket WHERE Key_name='subject' made by activate_plugin, do_action('activate_wp-support-plus-responsive-ticket-system/wp-support-plus.php'), WP_Hook->do_action, WP_Hook->apply_filters, WPSupportPlus->installation, include('/plugins/wp-support-plus-responsive-ticket-system/includes/admin/installation.php')
[30-Nov-2017 03:24:18 UTC] WordPress database error Table 'wordpress.wp_wpsp_ticket' doesn't exist for query SHOW INDEX FROM wp_wpsp_ticket WHERE Key_name='status' made by activate_plugin, do_action('activate_wp-support-plus-responsive-ticket-system/wp-support-plus.php'), WP_Hook->do_action, WP_Hook->apply_filters, WPSupportPlus->installation, include('/plugins/wp-support-plus-responsive-ticket-system/includes/admin/installation.php')
[30-Nov-2017 03:24:18 UTC] WordPress database error Table 'wordpress.wp_wpsp_ticket' doesn't exist for query SHOW INDEX FROM wp_wpsp_ticket WHERE Key_name='priority' made by activate_plugin, do_action('activate_wp-support-plus-responsive-ticket-system/wp-support-plus.php'), WP_Hook->do_action, WP_Hook->apply_filters, WPSupportPlus->installation, include('/plugins/wp-support-plus-responsive-ticket-system/includes/admin/installation.php')
[30-Nov-2017 03:24:18 UTC] WordPress database error Table 'wordpress.wp_wpsp_ticket' doesn't exist for query SHOW INDEX FROM wp_wpsp_ticket WHERE Key_name='type' made by activate_plugin, do_action('activate_wp-support-plus-responsive-ticket-system/wp-support-plus.php'), WP_Hook->do_action, WP_Hook->apply_filters, WPSupportPlus->installation, include('/plugins/wp-support-plus-responsive-ticket-system/includes/admin/installation.php')
[30-Nov-2017 03:24:18 UTC] WordPress database error Table 'wordpress.wp_wpsp_custom_status' doesn't exist for query SHOW INDEX FROM wp_wpsp_custom_status WHERE Key_name='name' made by activate_plugin, do_action('activate_wp-support-plus-responsive-ticket-system/wp-support-plus.php'), WP_Hook->do_action, WP_Hook->apply_filters, WPSupportPlus->installation, include('/plugins/wp-support-plus-responsive-ticket-system/includes/admin/installation.php')
[30-Nov-2017 03:24:18 UTC] WordPress database error Table 'wordpress.wp_wpsp_custom_priority' doesn't exist for query SHOW INDEX FROM wp_wpsp_custom_priority WHERE Key_name='name' made by activate_plugin, do_action('activate_wp-support-plus-responsive-ticket-system/wp-support-plus.php'), WP_Hook->do_action, WP_Hook->apply_filters, WPSupportPlus->installation, include('/plugins/wp-support-plus-responsive-ticket-system/includes/admin/installation.php')

WP Support Plus 8.0.8