Report - SupportCandy 3.3.3

Does SupportCandy work with WordPress 6.8 and PHP 8.1.12? A smoke test was performed on 2025-04-16 18:23:13 UTC.

Summary

Errors

	No PHP errors, warnings or notices
	No JavaScript exceptions
	All test pages loaded successfully
	No resource errors
	Looks good! No problems were detected.

Performance

Memory usage: 1.59 MiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: insignificant.
The plugin didn't make the site noticeably slower.

Environment

WordPress version	6.8
PHP version	8.1.12
MySQL version	10.6.10
PHP memory limit	512M

Plugin Info

Last updated	2025-04-16T18:04:00+00:00
Active installs	10,000+
WordPress.org page	https://wordpress.org/plugins/supportcandy/
Badges	Get badge code

Pages 11

Plugins ‹ Test site — WordPress

URL	/wp-admin/plugins.php?plugin_status=all&paged=1&s
Requested URL	/wp-admin/plugins.php?action=activate&plugin=supportcandy%2Fsupportcandy.php&plugin_status=all&paged=1&s&_wpnonce=2c82c3a666
Aspect	after-activation
HTTP status	200
Load time	1.844 s
Memory usage	3.74 MiB
JS errors	None
Resource errors	None

Support

URL	/wp-admin/admin.php?page=wpsc-tickets
Aspect	menu-item
HTTP status	200
Load time	0.639 s
Memory usage	5.06 MiB
JS errors	None
Resource errors	None

Support → Customers

URL	/wp-admin/admin.php?page=wpsc-customers
Aspect	menu-item
HTTP status	200
Load time	0.537 s
Memory usage	5.05 MiB
JS errors	None
Resource errors	None

Support → Support Agents

URL	/wp-admin/admin.php?page=wpsc-support-agents
Aspect	menu-item
HTTP status	200
Load time	0.336 s
Memory usage	5.07 MiB
JS errors	None
Resource errors	None

Support → Custom Fields

URL	/wp-admin/admin.php?page=wpsc-ticket-form
Aspect	menu-item
HTTP status	200
Load time	0.274 s
Memory usage	5.07 MiB
JS errors	None
Resource errors	None

Support → Ticket List

URL	/wp-admin/admin.php?page=wpsc-ticket-list
Aspect	menu-item
HTTP status	200
Load time	0.289 s
Memory usage	5.07 MiB
JS errors	None
Resource errors	None

Support → Email Notifications

URL	/wp-admin/admin.php?page=wpsc-email-notifications&section=general-settings
Requested URL	/wp-admin/admin.php?page=wpsc-email-notifications
Aspect	menu-item
HTTP status	200
Load time	0.474 s
Memory usage	5.07 MiB
JS errors	None
Resource errors	None

Support → Settings

URL	/wp-admin/admin.php?page=wpsc-settings
Aspect	menu-item
HTTP status	200
Load time	0.277 s
Memory usage	5.08 MiB
JS errors	None
Resource errors	None

Support → Licenses

URL	/wp-admin/admin.php?page=wpsc-license
Aspect	menu-item
HTTP status	200
Load time	0.273 s
Memory usage	5.05 MiB
JS errors	None
Resource errors	None

Support → Pro Features

URL	/wp-admin/admin.php?page=wpsc-add-ons
Aspect	menu-item
HTTP status	200
Load time	0.564 s
Memory usage	5.05 MiB
JS errors	None
Resource errors	None

Test site – Just another WordPress site

URL	/
Aspect	front-page
HTTP status	200
Load time	0.453 s
Memory usage	4.98 MiB
JS errors	None
Resource errors	None

Benchmark

URL	Load time			Memory usage
URL	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.438 s	0.457 s	+0.019 s	3.51 MiB	5.06 MiB	+ 1.55 MiB
/wp-admin/edit.php	0.216 s	0.287 s	+0.071 s	3.57 MiB	5.15 MiB	+ 1.57 MiB
/wp-admin/post-new.php	1.445 s	1.001 s	-0.444 s	6.06 MiB	7.87 MiB	+ 1.81 MiB
/wp-admin/upload.php	0.632 s	0.947 s	+0.315 s	3.52 MiB	5.06 MiB	+ 1.53 MiB
/wp-admin/options-writing.php	0.297 s	0.236 s	-0.061 s	3.5 MiB	5.04 MiB	+ 1.54 MiB
/wp-admin/media-new.php	0.341 s	0.299 s	-0.042 s	3.49 MiB	5.04 MiB	+ 1.55 MiB
/wp-admin/edit-tags.php?taxonomy=category	0.206 s	0.206 s	+0.000 s	3.5 MiB	5.06 MiB	+ 1.56 MiB
/wp-admin/post-new.php?post_type=page	0.628 s	0.714 s	+0.086 s	6.05 MiB	7.86 MiB	+ 1.81 MiB
/wp-admin/options-discussion.php	0.334 s	0.292 s	-0.042 s	3.5 MiB	5.04 MiB	+ 1.53 MiB
/wp-admin/edit-comments.php	0.450 s	0.227 s	-0.223 s	3.52 MiB	5.06 MiB	+ 1.53 MiB
/	0.350 s	0.347 s	-0.003 s	3.43 MiB	4.99 MiB	+ 1.55 MiB
Average	0.485 s	0.456 s	-0.029 s	3.97 MiB	5.56 MiB	+ 1.59 MiB

Code Statistics

Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.

PHP

PO File

JavaScript

Language		%	Lines of code	Comment lines	Files
	PHP	54.5%	78,246	23,524	207
	PO File	23.4%	33,573	70,231	21
	JavaScript	17.2%	24,708	6,433	156
	CSS	4.4%	6,281	156	11
	SVG	0.3%	429	2	55
	Markdown	0.2%	319	0	6
	JSON	0.1%	123	0	3
Total			143,679	100,346	459

PHP Code Analysis | More results »

Lines of code	79,537
Total complexity	13,356
Median class complexity	40.0
Median method complexity	3.0
Most complex class	WPSC_Upgrade_DB_V2
Most complex function	WPSC_Installation::initial_setup()

Classes	200
Methods	2,458
Functions	31

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 18

wp_psmsc_agents
wp_psmsc_attachments
wp_psmsc_categories
wp_psmsc_custom_fields
wp_psmsc_customers
wp_psmsc_email_notifications
wp_psmsc_email_otp
wp_psmsc_holidays
wp_psmsc_logs
wp_psmsc_options
wp_psmsc_priorities
wp_psmsc_scheduled_tasks
wp_psmsc_statuses
wp_psmsc_threads
wp_psmsc_ticket_tags
wp_psmsc_tickets
wp_psmsc_wh_exceptions
wp_psmsc_working_hrs

Options `wp_options` 42

wpsc_current_version
wpsc_db_version
wpsc-agent-roles
wpsc-ap-agent-collision
wpsc-ap-dashboard
wpsc-ap-general
wpsc-ap-individual-ticket
wpsc-ap-modal
wpsc-ap-ticket-list
wpsc-atl-default-filters
wpsc-atl-filter-items
wpsc-atl-list-items
wpsc-ctl-default-filters
wpsc-ctl-filter-items
wpsc-ctl-list-items
wpsc-dashboard-cards
wpsc-dashboard-widgets
wpsc-db-gs-settings
wpsc-email-templates
wpsc-en-general
wpsc-en-guest-login
wpsc-en-user-reg
wpsc-gdpr-settings
wpsc-gs-file-attachments
wpsc-gs-general
wpsc-gs-page-settings
wpsc-gs-thankyou-page-settings
wpsc-ms-advanced-settings
wpsc-recaptcha-settings
wpsc-string-translation
wpsc-te-advanced
wpsc-te-agent
wpsc-te-guest-user
wpsc-te-registered-user
wpsc-term-and-conditions
wpsc-tff
wpsc-ticket-tags-general-settings
wpsc-ticket-widget
wpsc-tl-ms-advanced
wpsc-tl-ms-agent-view
wpsc-tl-ms-customer-view
wpsc-wh-settings

User Metadata `wp_usermeta` 1

1_wpsc_tl_default_filter

PHP Error Log

The log file is empty.

SupportCandy 3.3.3