Report - SupportCandy 3.2.7

Does SupportCandy work with WordPress 6.5.5 and PHP 8.1.12? A smoke test was performed on 2024-06-25 17:56:27 UTC.

Summary

Errors

	No PHP errors, warnings or notices
	No JavaScript exceptions
	All test pages loaded successfully
	No resource errors
	Looks good! No problems were detected.

Performance

Memory usage: 1.56 MiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: insignificant.
The plugin didn't make the site noticeably slower.

Environment

WordPress version	6.5.5
PHP version	8.1.12
MySQL version	10.6.10
PHP memory limit	512M

Plugin Info

Last updated	2025-04-16T18:04:00+00:00
Active installs	10,000+
WordPress.org page	https://wordpress.org/plugins/supportcandy/
Badges	Get badge code

Pages 11

Plugins ‹ Test site — WordPress

URL	/wp-admin/plugins.php?plugin_status=all&paged=1&s
Requested URL	/wp-admin/plugins.php?action=activate&plugin=supportcandy%2Fsupportcandy.php&plugin_status=all&paged=1&s&_wpnonce=5e9d69c71c
Aspect	after-activation
HTTP status	200
Load time	1.995 s
Memory usage	3.59 MiB
JS errors	None
Resource errors	None

Support

URL	/wp-admin/admin.php?page=wpsc-tickets
Aspect	menu-item
HTTP status	200
Load time	0.589 s
Memory usage	4.93 MiB
JS errors	None
Resource errors	None

Support → Customers

URL	/wp-admin/admin.php?page=wpsc-customers
Aspect	menu-item
HTTP status	200
Load time	0.329 s
Memory usage	4.92 MiB
JS errors	None
Resource errors	None

Support → Support Agents

URL	/wp-admin/admin.php?page=wpsc-support-agents
Aspect	menu-item
HTTP status	200
Load time	0.289 s
Memory usage	4.94 MiB
JS errors	None
Resource errors	None

Support → Custom Fields

URL	/wp-admin/admin.php?page=wpsc-ticket-form
Aspect	menu-item
HTTP status	200
Load time	0.278 s
Memory usage	4.96 MiB
JS errors	None
Resource errors	None

Support → Ticket List

URL	/wp-admin/admin.php?page=wpsc-ticket-list
Aspect	menu-item
HTTP status	200
Load time	0.261 s
Memory usage	4.96 MiB
JS errors	None
Resource errors	None

Support → Email Notifications

URL	/wp-admin/admin.php?page=wpsc-email-notifications
Aspect	menu-item
HTTP status	200
Load time	0.283 s
Memory usage	4.94 MiB
JS errors	None
Resource errors	None

Support → Settings

URL	/wp-admin/admin.php?page=wpsc-settings&section=general-settings&tab=general
Requested URL	/wp-admin/admin.php?page=wpsc-settings
Aspect	menu-item
HTTP status	200
Load time	0.334 s
Memory usage	4.97 MiB
JS errors	None
Resource errors	None

Support → Licenses

URL	/wp-admin/admin.php?page=wpsc-license
Aspect	menu-item
HTTP status	200
Load time	0.268 s
Memory usage	4.91 MiB
JS errors	None
Resource errors	None

Support → Pro Features

URL	/wp-admin/admin.php?page=wpsc-add-ons
Aspect	menu-item
HTTP status	200
Load time	0.466 s
Memory usage	4.92 MiB
JS errors	None
Resource errors	None

Test site – Just another WordPress site

URL	/
Aspect	front-page
HTTP status	200
Load time	0.446 s
Memory usage	4.91 MiB
JS errors	None
Resource errors	None

Benchmark

URL	Load time			Memory usage
URL	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.361 s	0.418 s	+0.057 s	3.44 MiB	4.98 MiB	+ 1.54 MiB
/wp-admin/edit.php	0.209 s	0.248 s	+0.039 s	3.46 MiB	5.06 MiB	+ 1.6 MiB
/wp-admin/post-new.php	0.898 s	0.951 s	+0.053 s	5.59 MiB	7.21 MiB	+ 1.62 MiB
/wp-admin/upload.php	0.604 s	0.534 s	-0.070 s	3.38 MiB	4.92 MiB	+ 1.54 MiB
/wp-admin/options-writing.php	0.237 s	0.218 s	-0.019 s	3.37 MiB	4.91 MiB	+ 1.54 MiB
/wp-admin/media-new.php	0.315 s	0.278 s	-0.037 s	3.35 MiB	4.88 MiB	+ 1.53 MiB
/wp-admin/edit-tags.php?taxonomy=category	0.258 s	0.202 s	-0.056 s	3.37 MiB	4.93 MiB	+ 1.56 MiB
/wp-admin/post-new.php?post_type=page	0.595 s	0.580 s	-0.015 s	5.59 MiB	7.2 MiB	+ 1.61 MiB
/wp-admin/options-discussion.php	0.242 s	0.489 s	+0.247 s	3.36 MiB	4.9 MiB	+ 1.54 MiB
/wp-admin/edit-comments.php	0.268 s	0.233 s	-0.035 s	3.39 MiB	4.93 MiB	+ 1.54 MiB
/	0.519 s	0.436 s	-0.083 s	3.42 MiB	4.91 MiB	+ 1.49 MiB
Average	0.410 s	0.417 s	+0.007 s	3.79 MiB	5.35 MiB	+ 1.56 MiB

Code Statistics

Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.

PHP

PO File

JavaScript

Language		%	Lines of code	Comment lines	Files
	PHP	54.5%	77,349	23,343	206
	PO File	24.3%	34,490	72,966	22
	JavaScript	12.9%	18,356	2,218	175
	CSS	7.4%	10,540	254	26
	SVG	0.3%	429	2	55
	Markdown	0.2%	319	0	6
	Sass	0.2%	273	8	2
	JSON	0.1%	123	0	3
Total			141,879	98,791	495

PHP Code Analysis | More results »

Lines of code	78,623
Total complexity	13,229
Median class complexity	40.0
Median method complexity	3.0
Most complex class	WPSC_Upgrade_DB_V2
Most complex function	WPSC_Installation::initial_setup()

Classes	199
Methods	2,436
Functions	31

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 18

wp_psmsc_agents
wp_psmsc_attachments
wp_psmsc_categories
wp_psmsc_custom_fields
wp_psmsc_customers
wp_psmsc_email_notifications
wp_psmsc_email_otp
wp_psmsc_holidays
wp_psmsc_logs
wp_psmsc_options
wp_psmsc_priorities
wp_psmsc_scheduled_tasks
wp_psmsc_statuses
wp_psmsc_threads
wp_psmsc_ticket_tags
wp_psmsc_tickets
wp_psmsc_wh_exceptions
wp_psmsc_working_hrs

Options `wp_options` 42

wpsc_current_version
wpsc_db_version
wpsc-agent-roles
wpsc-ap-agent-collision
wpsc-ap-dashboard
wpsc-ap-general
wpsc-ap-individual-ticket
wpsc-ap-modal
wpsc-ap-ticket-list
wpsc-atl-default-filters
wpsc-atl-filter-items
wpsc-atl-list-items
wpsc-ctl-default-filters
wpsc-ctl-filter-items
wpsc-ctl-list-items
wpsc-dashboard-cards
wpsc-dashboard-widgets
wpsc-db-gs-settings
wpsc-email-templates
wpsc-en-general
wpsc-en-guest-login
wpsc-en-user-reg
wpsc-gdpr-settings
wpsc-gs-file-attachments
wpsc-gs-general
wpsc-gs-page-settings
wpsc-gs-thankyou-page-settings
wpsc-ms-advanced-settings
wpsc-recaptcha-settings
wpsc-string-translation
wpsc-te-advanced
wpsc-te-agent
wpsc-te-guest-user
wpsc-te-registered-user
wpsc-term-and-conditions
wpsc-tff
wpsc-ticket-tags-general-settings
wpsc-ticket-widget
wpsc-tl-ms-advanced
wpsc-tl-ms-agent-view
wpsc-tl-ms-customer-view
wpsc-wh-settings

User Metadata `wp_usermeta` 1

1_wpsc_tl_default_filter

PHP Error Log

The log file is empty.

SupportCandy 3.2.7