Report - SupportCandy 3.2.3

Does SupportCandy work with WordPress 6.4.3 and PHP 8.1.12? A smoke test was performed on 2024-01-31 18:56:38 UTC.

Summary

Errors

	No PHP errors, warnings or notices
	No JavaScript exceptions
	All test pages loaded successfully
	No resource errors
	Looks good! No problems were detected.

Performance

Memory usage: 1.41 MiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: insignificant.
The plugin didn't make the site noticeably slower.

Environment

WordPress version	6.4.3
PHP version	8.1.12
MySQL version	10.6.10
PHP memory limit	512M

Plugin Info

Last updated	2025-04-16T18:04:00+00:00
Active installs	10,000+
WordPress.org page	https://wordpress.org/plugins/supportcandy/
Badges	Get badge code

Pages 12

Plugins ‹ Test site — WordPress

URL	/wp-admin/plugins.php?plugin_status=all&paged=1&s
Requested URL	/wp-admin/plugins.php?action=activate&plugin=supportcandy%2Fsupportcandy.php&plugin_status=all&paged=1&s&_wpnonce=2277cedbb2
Aspect	after-activation
HTTP status	200
Load time	2.602 s
Memory usage	3.52 MiB
JS errors	None
Resource errors	None

Support

URL	/wp-admin/admin.php?page=wpsc-tickets
Aspect	menu-item
HTTP status	200
Load time	0.730 s
Memory usage	4.73 MiB
JS errors	None
Resource errors	None

Support → Customers

URL	/wp-admin/admin.php?page=wpsc-customers
Aspect	menu-item
HTTP status	200
Load time	0.429 s
Memory usage	4.72 MiB
JS errors	None
Resource errors	None

Support → Support Agents

URL	/wp-admin/admin.php?page=wpsc-support-agents
Aspect	menu-item
HTTP status	200
Load time	0.320 s
Memory usage	4.74 MiB
JS errors	None
Resource errors	None

Support → Custom Fields

URL	/wp-admin/admin.php?page=wpsc-ticket-form
Aspect	menu-item
HTTP status	200
Load time	0.334 s
Memory usage	4.76 MiB
JS errors	None
Resource errors	None

Support → Ticket List

URL	/wp-admin/admin.php?page=wpsc-ticket-list
Aspect	menu-item
HTTP status	200
Load time	0.369 s
Memory usage	4.76 MiB
JS errors	None
Resource errors	None

Support → Email Notifications

URL	/wp-admin/admin.php?page=wpsc-email-notifications
Aspect	menu-item
HTTP status	200
Load time	0.377 s
Memory usage	4.74 MiB
JS errors	None
Resource errors	None

Support → Settings

URL	/wp-admin/admin.php?page=wpsc-settings
Aspect	menu-item
HTTP status	200
Load time	0.350 s
Memory usage	4.77 MiB
JS errors	None
Resource errors	None

Support → Licenses

URL	/wp-admin/admin.php?page=wpsc-license
Aspect	menu-item
HTTP status	200
Load time	0.528 s
Memory usage	4.72 MiB
JS errors	None
Resource errors	None

Support → Pro Features

URL	/wp-admin/admin.php?page=wpsc-add-ons
Aspect	menu-item
HTTP status	200
Load time	0.609 s
Memory usage	4.72 MiB
JS errors	None
Resource errors	None

Support →

URL	/wp-admin/admin.php?page=wpsc-task-manager
Aspect	menu-item
HTTP status	200
Load time	0.146 s
Memory usage	N/A
JS errors	None
Resource errors	None

Test site – Just another WordPress site

URL	/
Aspect	front-page
HTTP status	200
Load time	0.430 s
Memory usage	4.74 MiB
JS errors	None
Resource errors	None

Benchmark

URL	Load time			Memory usage
URL	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.527 s	0.421 s	-0.106 s	3.38 MiB	4.78 MiB	+ 1.4 MiB
/wp-admin/edit.php	0.296 s	0.256 s	-0.040 s	3.41 MiB	4.86 MiB	+ 1.46 MiB
/wp-admin/post-new.php	1.219 s	1.213 s	-0.006 s	5.46 MiB	6.93 MiB	+ 1.47 MiB
/wp-admin/upload.php	0.817 s	0.716 s	-0.101 s	3.32 MiB	4.71 MiB	+ 1.38 MiB
/wp-admin/options-writing.php	0.313 s	0.294 s	-0.019 s	3.32 MiB	4.69 MiB	+ 1.38 MiB
/wp-admin/media-new.php	0.398 s	0.389 s	-0.009 s	3.3 MiB	4.68 MiB	+ 1.39 MiB
/wp-admin/edit-tags.php?taxonomy=category	0.272 s	0.262 s	-0.010 s	3.31 MiB	4.73 MiB	+ 1.42 MiB
/wp-admin/post-new.php?post_type=page	0.717 s	0.763 s	+0.046 s	5.45 MiB	6.92 MiB	+ 1.47 MiB
/wp-admin/options-discussion.php	0.469 s	0.412 s	-0.057 s	3.3 MiB	4.7 MiB	+ 1.4 MiB
/wp-admin/edit-comments.php	0.328 s	0.555 s	+0.227 s	3.34 MiB	4.74 MiB	+ 1.4 MiB
/	0.412 s	0.584 s	+0.172 s	3.36 MiB	4.75 MiB	+ 1.39 MiB
Average	0.524 s	0.533 s	+0.009 s	3.72 MiB	5.14 MiB	+ 1.41 MiB

Code Statistics

Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.

PHP

PO File

JavaScript

Language		%	Lines of code	Comment lines	Files
	PHP	56.2%	70,489	22,121	183
	PO File	21.2%	26,532	57,452	19
	JavaScript	14.0%	17,507	2,144	167
	CSS	7.9%	9,865	222	26
	SVG	0.3%	373	1	46
	Markdown	0.2%	287	0	4
	Sass	0.2%	273	8	2
Total			125,326	81,948	447

PHP Code Analysis | More results »

Lines of code	71,686
Total complexity	12,421
Median class complexity	47.0
Median method complexity	3.0
Most complex class	WPSC_Upgrade_DB_V2
Most complex function	WPSC_Upgrade_DB_V2::import_custom_fields()

Classes	177
Methods	2,286
Functions	30

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 18

wp_psmsc_agents
wp_psmsc_attachments
wp_psmsc_categories
wp_psmsc_custom_fields
wp_psmsc_customers
wp_psmsc_email_notifications
wp_psmsc_email_otp
wp_psmsc_holidays
wp_psmsc_logs
wp_psmsc_options
wp_psmsc_priorities
wp_psmsc_scheduled_tasks
wp_psmsc_statuses
wp_psmsc_threads
wp_psmsc_ticket_tags
wp_psmsc_tickets
wp_psmsc_wh_exceptions
wp_psmsc_working_hrs

Options `wp_options` 38

wpsc_current_version
wpsc_db_version
wpsc-agent-roles
wpsc-ap-agent-collision
wpsc-ap-general
wpsc-ap-individual-ticket
wpsc-ap-modal
wpsc-ap-ticket-list
wpsc-atl-default-filters
wpsc-atl-filter-items
wpsc-atl-list-items
wpsc-ctl-default-filters
wpsc-ctl-filter-items
wpsc-ctl-list-items
wpsc-email-templates
wpsc-en-general
wpsc-en-guest-login
wpsc-en-user-reg
wpsc-gdpr-settings
wpsc-gs-file-attachments
wpsc-gs-general
wpsc-gs-page-settings
wpsc-gs-thankyou-page-settings
wpsc-ms-advanced-settings
wpsc-recaptcha-settings
wpsc-string-translation
wpsc-te-advanced
wpsc-te-agent
wpsc-te-guest-user
wpsc-te-registered-user
wpsc-term-and-conditions
wpsc-tff
wpsc-ticket-tags-general-settings
wpsc-ticket-widget
wpsc-tl-ms-advanced
wpsc-tl-ms-agent-view
wpsc-tl-ms-customer-view
wpsc-wh-settings

User Metadata `wp_usermeta` 1

1_wpsc_tl_default_filter

PHP Error Log

The log file is empty.

SupportCandy 3.2.3