Report - SupportCandy 3.1.7

Does SupportCandy work with WordPress 6.2.2 and PHP 8.1.12? A smoke test was performed on 2023-05-21 02:50:41 UTC.

Summary

Errors

	No PHP errors, warnings or notices
	No JavaScript exceptions
	All test pages loaded successfully
	No resource errors
	Looks good! No problems were detected.

Performance

Memory usage: 1.16 MiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: insignificant.
The plugin didn't make the site noticeably slower.

Environment

WordPress version	6.2.2
PHP version	8.1.12
MySQL version	10.6.10
PHP memory limit	512M

Plugin Info

Last updated	2025-04-16T18:04:00+00:00
Active installs	10,000+
WordPress.org page	https://wordpress.org/plugins/supportcandy/
Badges	Get badge code

Pages 12

Plugins ‹ Test site — WordPress

URL	/wp-admin/plugins.php?plugin_status=all&paged=1&s
Requested URL	/wp-admin/plugins.php?action=activate&plugin=supportcandy%2Fsupportcandy.php&plugin_status=all&paged=1&s&_wpnonce=defcc044b1
Aspect	after-activation
HTTP status	200
Load time	2.333 s
Memory usage	3.2 MiB
JS errors	None
Resource errors	None

Support

URL	/wp-admin/admin.php?page=wpsc-tickets
Aspect	menu-item
HTTP status	200
Load time	0.582 s
Memory usage	4.17 MiB
JS errors	None
Resource errors	None

Support → Customers

URL	/wp-admin/admin.php?page=wpsc-customers
Aspect	menu-item
HTTP status	200
Load time	0.256 s
Memory usage	4.16 MiB
JS errors	None
Resource errors	None

Support → Support Agents

URL	/wp-admin/admin.php?page=wpsc-support-agents
Aspect	menu-item
HTTP status	200
Load time	0.237 s
Memory usage	4.18 MiB
JS errors	None
Resource errors	None

Support → Custom Fields

URL	/wp-admin/admin.php?page=wpsc-ticket-form
Aspect	menu-item
HTTP status	200
Load time	0.252 s
Memory usage	4.2 MiB
JS errors	None
Resource errors	None

Support → Ticket List

URL	/wp-admin/admin.php?page=wpsc-ticket-list
Aspect	menu-item
HTTP status	200
Load time	0.244 s
Memory usage	4.2 MiB
JS errors	None
Resource errors	None

Support → Email Notifications

URL	/wp-admin/admin.php?page=wpsc-email-notifications
Aspect	menu-item
HTTP status	200
Load time	0.248 s
Memory usage	4.19 MiB
JS errors	None
Resource errors	None

Support → Settings

URL	/wp-admin/admin.php?page=wpsc-settings
Aspect	menu-item
HTTP status	200
Load time	0.266 s
Memory usage	4.2 MiB
JS errors	None
Resource errors	None

Support → Licenses

URL	/wp-admin/admin.php?page=wpsc-license
Aspect	menu-item
HTTP status	200
Load time	0.257 s
Memory usage	4.15 MiB
JS errors	None
Resource errors	None

Support → Pro Features

URL	/wp-admin/admin.php?page=wpsc-add-ons
Aspect	menu-item
HTTP status	200
Load time	0.315 s
Memory usage	4.16 MiB
JS errors	None
Resource errors	None

Support →

URL	/wp-admin/admin.php?page=wpsc-task-manager
Aspect	menu-item
HTTP status	200
Load time	0.131 s
Memory usage	N/A
JS errors	None
Resource errors	None

Test site – Just another WordPress site

URL	/
Aspect	front-page
HTTP status	200
Load time	0.550 s
Memory usage	4.21 MiB
JS errors	None
Resource errors	None

Benchmark

URL	Load time			Memory usage
URL	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.307 s	0.370 s	+0.063 s	3.07 MiB	4.21 MiB	+ 1.14 MiB
/wp-admin/edit.php	0.183 s	0.200 s	+0.017 s	3.1 MiB	4.29 MiB	+ 1.19 MiB
/wp-admin/post-new.php	0.742 s	0.912 s	+0.170 s	5.02 MiB	6.22 MiB	+ 1.2 MiB
/wp-admin/upload.php	0.615 s	0.309 s	-0.306 s	3.02 MiB	4.13 MiB	+ 1.12 MiB
/wp-admin/options-writing.php	0.202 s	0.150 s	-0.052 s	3.01 MiB	4.12 MiB	+ 1.1 MiB
/wp-admin/media-new.php	0.269 s	0.229 s	-0.040 s	2.99 MiB	4.12 MiB	+ 1.13 MiB
/wp-admin/edit-tags.php?taxonomy=category	0.178 s	0.182 s	+0.004 s	3.01 MiB	4.16 MiB	+ 1.15 MiB
/wp-admin/post-new.php?post_type=page	0.669 s	0.701 s	+0.032 s	5.01 MiB	6.2 MiB	+ 1.19 MiB
/wp-admin/options-discussion.php	0.193 s	0.318 s	+0.125 s	3 MiB	4.12 MiB	+ 1.12 MiB
/wp-admin/edit-comments.php	0.272 s	0.211 s	-0.061 s	3.03 MiB	4.16 MiB	+ 1.14 MiB
/	0.310 s	0.373 s	+0.063 s	2.97 MiB	4.21 MiB	+ 1.24 MiB
Average	0.358 s	0.360 s	+0.001 s	3.38 MiB	4.54 MiB	+ 1.16 MiB

Code Statistics

Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.

PHP

PO File

JavaScript

CSS

Language		%	Lines of code	Comment lines	Files
	PHP	61.4%	67,201	21,307	176
	PO File	17.3%	18,966	37,325	15
	JavaScript	11.4%	12,504	2,065	152
	CSS	8.9%	9,762	218	26
	SVG	0.3%	369	1	45
	Markdown	0.3%	287	0	4
	Sass	0.2%	273	8	2
Total			109,362	60,924	420

PHP Code Analysis | More results »

Lines of code	68,355
Total complexity	11,842
Median class complexity	46.0
Median method complexity	3.0
Most complex class	WPSC_Upgrade_DB_V2
Most complex function	WPSC_Upgrade_DB_V2::import_custom_fields()

Classes	170
Methods	2,202
Functions	30

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 17

wp_psmsc_agents
wp_psmsc_attachments
wp_psmsc_categories
wp_psmsc_custom_fields
wp_psmsc_customers
wp_psmsc_email_notifications
wp_psmsc_email_otp
wp_psmsc_holidays
wp_psmsc_logs
wp_psmsc_options
wp_psmsc_priorities
wp_psmsc_scheduled_tasks
wp_psmsc_statuses
wp_psmsc_threads
wp_psmsc_tickets
wp_psmsc_wh_exceptions
wp_psmsc_working_hrs

Options `wp_options` 36

wpsc_current_version
wpsc_db_version
wpsc-agent-roles
wpsc-ap-general
wpsc-ap-individual-ticket
wpsc-ap-modal
wpsc-ap-ticket-list
wpsc-atl-default-filters
wpsc-atl-filter-items
wpsc-atl-list-items
wpsc-ctl-default-filters
wpsc-ctl-filter-items
wpsc-ctl-list-items
wpsc-email-templates
wpsc-en-general
wpsc-en-guest-login
wpsc-en-user-reg
wpsc-gdpr-settings
wpsc-gs-file-attachments
wpsc-gs-general
wpsc-gs-page-settings
wpsc-gs-thankyou-page-settings
wpsc-ms-advanced-settings
wpsc-recaptcha-settings
wpsc-string-translation
wpsc-te-advanced
wpsc-te-agent
wpsc-te-guest-user
wpsc-te-registered-user
wpsc-term-and-conditions
wpsc-tff
wpsc-ticket-widget
wpsc-tl-ms-advanced
wpsc-tl-ms-agent-view
wpsc-tl-ms-customer-view
wpsc-wh-settings

User Metadata `wp_usermeta` 1

1_wpsc_tl_default_filter

PHP Error Log

The log file is empty.

SupportCandy 3.1.7