Report - SupportCandy 3.1.6

Does SupportCandy work with WordPress 6.2.1 and PHP 8.1.12? A smoke test was performed on 2023-05-17 18:33:53 UTC.

Summary

Errors

	No PHP errors, warnings or notices
	No JavaScript exceptions
	All test pages loaded successfully
	No resource errors
	Looks good! No problems were detected.

Performance

Memory usage: 1.07 MiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: 0.073 seconds
The average page load time increased by this amount after activating the plugin.

Environment

WordPress version	6.2.1
PHP version	8.1.12
MySQL version	10.6.10
PHP memory limit	512M

Plugin Info

Last updated	2025-04-16T18:04:00+00:00
Active installs	10,000+
WordPress.org page	https://wordpress.org/plugins/supportcandy/
Badges	Get badge code

Pages 12

Plugins ‹ Test site — WordPress

URL	/wp-admin/plugins.php?plugin_status=all&paged=1&s
Requested URL	/wp-admin/plugins.php?action=activate&plugin=supportcandy%2Fsupportcandy.php&plugin_status=all&paged=1&s&_wpnonce=2670c7ba23
Aspect	after-activation
HTTP status	200
Load time	2.306 s
Memory usage	3.2 MiB
JS errors	None
Resource errors	None

Support

URL	/wp-admin/admin.php?page=wpsc-tickets
Aspect	menu-item
HTTP status	200
Load time	0.567 s
Memory usage	4.07 MiB
JS errors	None
Resource errors	None

Support → Customers

URL	/wp-admin/admin.php?page=wpsc-customers
Aspect	menu-item
HTTP status	200
Load time	0.285 s
Memory usage	4.07 MiB
JS errors	None
Resource errors	None

Support → Support Agents

URL	/wp-admin/admin.php?page=wpsc-support-agents
Aspect	menu-item
HTTP status	200
Load time	0.229 s
Memory usage	4.07 MiB
JS errors	None
Resource errors	None

Support → Custom Fields

URL	/wp-admin/admin.php?page=wpsc-ticket-form
Aspect	menu-item
HTTP status	200
Load time	0.237 s
Memory usage	4.07 MiB
JS errors	None
Resource errors	None

Support → Ticket List

URL	/wp-admin/admin.php?page=wpsc-ticket-list
Aspect	menu-item
HTTP status	200
Load time	0.249 s
Memory usage	4.07 MiB
JS errors	None
Resource errors	None

Support → Email Notifications

URL	/wp-admin/admin.php?page=wpsc-email-notifications
Aspect	menu-item
HTTP status	200
Load time	0.263 s
Memory usage	4.08 MiB
JS errors	None
Resource errors	None

Support → Settings

URL	/wp-admin/admin.php?page=wpsc-settings
Aspect	menu-item
HTTP status	200
Load time	0.283 s
Memory usage	4.09 MiB
JS errors	None
Resource errors	None

Support → Licenses

URL	/wp-admin/admin.php?page=wpsc-license
Aspect	menu-item
HTTP status	200
Load time	0.353 s
Memory usage	4.07 MiB
JS errors	None
Resource errors	None

Support → Pro Features

URL	/wp-admin/admin.php?page=wpsc-add-ons
Aspect	menu-item
HTTP status	200
Load time	0.346 s
Memory usage	4.07 MiB
JS errors	None
Resource errors	None

Support →

URL	/wp-admin/admin.php?page=wpsc-task-manager
Aspect	menu-item
HTTP status	200
Load time	0.164 s
Memory usage	N/A
JS errors	None
Resource errors	None

Test site – Just another WordPress site

URL	/
Aspect	front-page
HTTP status	200
Load time	0.382 s
Memory usage	4.12 MiB
JS errors	None
Resource errors	None

Benchmark

URL	Load time			Memory usage
URL	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.277 s	0.375 s	+0.098 s	3.07 MiB	4.12 MiB	+ 1.05 MiB
/wp-admin/edit.php	0.196 s	0.235 s	+0.039 s	3.1 MiB	4.21 MiB	+ 1.11 MiB
/wp-admin/post-new.php	0.746 s	0.985 s	+0.239 s	5.02 MiB	6.13 MiB	+ 1.11 MiB
/wp-admin/upload.php	0.523 s	0.340 s	-0.183 s	3.02 MiB	4.05 MiB	+ 1.03 MiB
/wp-admin/options-writing.php	0.149 s	0.158 s	+0.009 s	3.01 MiB	4.03 MiB	+ 1.02 MiB
/wp-admin/media-new.php	0.317 s	0.247 s	-0.070 s	2.99 MiB	4.03 MiB	+ 1.04 MiB
/wp-admin/edit-tags.php?taxonomy=category	0.176 s	0.191 s	+0.015 s	3.01 MiB	4.07 MiB	+ 1.07 MiB
/wp-admin/post-new.php?post_type=page	0.627 s	1.125 s	+0.498 s	5.01 MiB	6.11 MiB	+ 1.1 MiB
/wp-admin/options-discussion.php	0.209 s	0.247 s	+0.038 s	3 MiB	4.03 MiB	+ 1.03 MiB
/wp-admin/edit-comments.php	0.193 s	0.213 s	+0.020 s	3.03 MiB	4.08 MiB	+ 1.05 MiB
/	0.300 s	0.403 s	+0.103 s	2.97 MiB	4.12 MiB	+ 1.15 MiB
Average	0.338 s	0.411 s	+0.073 s	3.38 MiB	4.45 MiB	+ 1.07 MiB

Code Statistics

Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.

PHP

PO File

JavaScript

CSS

Language		%	Lines of code	Comment lines	Files
	PHP	61.6%	66,919	20,923	172
	PO File	17.5%	18,966	37,325	15
	JavaScript	11.4%	12,413	2,060	152
	CSS	9.0%	9,762	218	26
	Markdown	0.3%	287	0	4
	Sass	0.3%	273	8	2
	SVG	0.0%	52	0	50
Total			108,672	60,534	421

PHP Code Analysis | More results »

Lines of code	68,033
Total complexity	11,724
Median class complexity	47.0
Median method complexity	3.0
Most complex class	WPSC_Upgrade_DB_V2
Most complex function	WPSC_Upgrade_DB_V2::import_custom_fields()

Classes	166
Methods	2,191
Functions	30

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 17

wp_psmsc_agents
wp_psmsc_attachments
wp_psmsc_categories
wp_psmsc_custom_fields
wp_psmsc_customers
wp_psmsc_email_notifications
wp_psmsc_email_otp
wp_psmsc_holidays
wp_psmsc_logs
wp_psmsc_options
wp_psmsc_priorities
wp_psmsc_scheduled_tasks
wp_psmsc_statuses
wp_psmsc_threads
wp_psmsc_tickets
wp_psmsc_wh_exceptions
wp_psmsc_working_hrs

Options `wp_options` 36

wpsc_current_version
wpsc_db_version
wpsc-agent-roles
wpsc-ap-general
wpsc-ap-individual-ticket
wpsc-ap-modal
wpsc-ap-ticket-list
wpsc-atl-default-filters
wpsc-atl-filter-items
wpsc-atl-list-items
wpsc-ctl-default-filters
wpsc-ctl-filter-items
wpsc-ctl-list-items
wpsc-email-templates
wpsc-en-general
wpsc-en-guest-login
wpsc-en-user-reg
wpsc-gdpr-settings
wpsc-gs-file-attachments
wpsc-gs-general
wpsc-gs-page-settings
wpsc-gs-thankyou-page-settings
wpsc-ms-advanced-settings
wpsc-recaptcha-settings
wpsc-string-translation
wpsc-te-advanced
wpsc-te-agent
wpsc-te-guest-user
wpsc-te-registered-user
wpsc-term-and-conditions
wpsc-tff
wpsc-ticket-widget
wpsc-tl-ms-advanced
wpsc-tl-ms-agent-view
wpsc-tl-ms-customer-view
wpsc-wh-settings

User Metadata `wp_usermeta` 1

1_wpsc_tl_default_filter

PHP Error Log

The log file is empty.

SupportCandy 3.1.6