Report - SupportCandy 3.1.3

Does SupportCandy work with WordPress 6.1.1 and PHP 8.1.12? A smoke test was performed on 2023-03-02 15:08:25 UTC.

Summary

Errors

	No PHP errors, warnings or notices
	No JavaScript exceptions
	All test pages loaded successfully
	No resource errors
	Looks good! No problems were detected.

Performance

Memory usage: 1.05 MiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: insignificant.
The plugin didn't make the site noticeably slower.

Environment

WordPress version	6.1.1
PHP version	8.1.12
MySQL version	10.6.10
PHP memory limit	512M

Plugin Info

Last updated	2025-04-16T18:04:00+00:00
Active installs	10,000+
WordPress.org page	https://wordpress.org/plugins/supportcandy/
Badges	Get badge code

Pages 12

Plugins ‹ Test site — WordPress

URL	/wp-admin/plugins.php?plugin_status=all&paged=1&s
Requested URL	/wp-admin/plugins.php?action=activate&plugin=supportcandy%2Fsupportcandy.php&plugin_status=all&paged=1&s&_wpnonce=4d19f0ec2e
Aspect	after-activation
HTTP status	200
Load time	2.172 s
Memory usage	3.18 MiB
JS errors	None
Resource errors	None

Support

URL	/wp-admin/admin.php?page=wpsc-tickets
Aspect	menu-item
HTTP status	200
Load time	0.616 s
Memory usage	4.03 MiB
JS errors	None
Resource errors	None

Support → Customers

URL	/wp-admin/admin.php?page=wpsc-customers
Aspect	menu-item
HTTP status	200
Load time	0.259 s
Memory usage	4.03 MiB
JS errors	None
Resource errors	None

Support → Support Agents

URL	/wp-admin/admin.php?page=wpsc-support-agents
Aspect	menu-item
HTTP status	200
Load time	0.228 s
Memory usage	4.03 MiB
JS errors	None
Resource errors	None

Support → Custom Fields

URL	/wp-admin/admin.php?page=wpsc-ticket-form
Aspect	menu-item
HTTP status	200
Load time	0.247 s
Memory usage	4.03 MiB
JS errors	None
Resource errors	None

Support → Ticket List

URL	/wp-admin/admin.php?page=wpsc-ticket-list
Aspect	menu-item
HTTP status	200
Load time	0.235 s
Memory usage	4.03 MiB
JS errors	None
Resource errors	None

Support → Email Notifications

URL	/wp-admin/admin.php?page=wpsc-email-notifications
Aspect	menu-item
HTTP status	200
Load time	0.242 s
Memory usage	4.03 MiB
JS errors	None
Resource errors	None

Support → Settings

URL	/wp-admin/admin.php?page=wpsc-settings
Aspect	menu-item
HTTP status	200
Load time	0.260 s
Memory usage	4.05 MiB
JS errors	None
Resource errors	None

Support → Licenses

URL	/wp-admin/admin.php?page=wpsc-license
Aspect	menu-item
HTTP status	200
Load time	0.260 s
Memory usage	4.02 MiB
JS errors	None
Resource errors	None

Support → Pro Features

URL	/wp-admin/admin.php?page=wpsc-add-ons
Aspect	menu-item
HTTP status	200
Load time	0.297 s
Memory usage	4.03 MiB
JS errors	None
Resource errors	None

Support →

URL	/wp-admin/admin.php?page=wpsc-task-manager
Aspect	menu-item
HTTP status	200
Load time	0.227 s
Memory usage	N/A
JS errors	None
Resource errors	None

Test site – Just another WordPress site

URL	/
Aspect	front-page
HTTP status	200
Load time	0.344 s
Memory usage	4.07 MiB
JS errors	None
Resource errors	None

Benchmark

URL	Load time			Memory usage
URL	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.289 s	0.343 s	+0.054 s	3.05 MiB	4.08 MiB	+ 1.03 MiB
/wp-admin/edit.php	0.188 s	0.216 s	+0.028 s	3.07 MiB	4.16 MiB	+ 1.09 MiB
/wp-admin/post-new.php	0.788 s	0.905 s	+0.117 s	4.97 MiB	6.06 MiB	+ 1.09 MiB
/wp-admin/upload.php	0.548 s	0.299 s	-0.249 s	2.99 MiB	4 MiB	+ 1.01 MiB
/wp-admin/options-writing.php	0.169 s	0.152 s	-0.017 s	2.99 MiB	4.01 MiB	+ 1.02 MiB
/wp-admin/media-new.php	0.271 s	0.232 s	-0.039 s	2.97 MiB	3.99 MiB	+ 1.02 MiB
/wp-admin/edit-tags.php?taxonomy=category	0.190 s	0.189 s	-0.001 s	2.98 MiB	4.03 MiB	+ 1.05 MiB
/wp-admin/post-new.php?post_type=page	0.629 s	0.755 s	+0.126 s	4.96 MiB	6.05 MiB	+ 1.09 MiB
/wp-admin/options-discussion.php	0.200 s	0.268 s	+0.068 s	2.97 MiB	4.01 MiB	+ 1.03 MiB
/wp-admin/edit-comments.php	0.201 s	0.214 s	+0.013 s	3 MiB	4.03 MiB	+ 1.03 MiB
/	0.278 s	0.376 s	+0.098 s	2.94 MiB	4.07 MiB	+ 1.13 MiB
Average	0.341 s	0.359 s	+0.018 s	3.35 MiB	4.41 MiB	+ 1.05 MiB

Code Statistics

Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.

PHP

PO File

JavaScript

CSS

Language		%	Lines of code	Comment lines	Files
	PHP	62.9%	66,820	20,791	171
	PO File	15.4%	16,402	31,587	13
	JavaScript	11.9%	12,623	2,048	152
	CSS	9.2%	9,716	218	26
	Markdown	0.3%	287	0	4
	Sass	0.3%	273	8	2
	SVG	0.0%	52	0	50
Total			106,173	54,652	418

PHP Code Analysis | More results »

Lines of code	67,934
Total complexity	11,620
Median class complexity	47.0
Median method complexity	3.0
Most complex class	WPSC_Upgrade_DB_V2
Most complex function	WPSC_Upgrade_DB_V2::import_custom_fields()

Classes	165
Methods	2,176
Functions	30

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 17

wp_psmsc_agents
wp_psmsc_attachments
wp_psmsc_categories
wp_psmsc_custom_fields
wp_psmsc_customers
wp_psmsc_email_notifications
wp_psmsc_email_otp
wp_psmsc_holidays
wp_psmsc_logs
wp_psmsc_options
wp_psmsc_priorities
wp_psmsc_scheduled_tasks
wp_psmsc_statuses
wp_psmsc_threads
wp_psmsc_tickets
wp_psmsc_wh_exceptions
wp_psmsc_working_hrs

Options `wp_options` 36

wpsc_current_version
wpsc_db_version
wpsc-agent-roles
wpsc-ap-general
wpsc-ap-individual-ticket
wpsc-ap-modal
wpsc-ap-ticket-list
wpsc-atl-default-filters
wpsc-atl-filter-items
wpsc-atl-list-items
wpsc-ctl-default-filters
wpsc-ctl-filter-items
wpsc-ctl-list-items
wpsc-email-templates
wpsc-en-general
wpsc-en-guest-login
wpsc-en-user-reg
wpsc-gdpr-settings
wpsc-gs-file-attachments
wpsc-gs-general
wpsc-gs-page-settings
wpsc-gs-thankyou-page-settings
wpsc-ms-advanced-settings
wpsc-recaptcha-settings
wpsc-string-translation
wpsc-te-advanced
wpsc-te-agent
wpsc-te-guest-user
wpsc-te-registered-user
wpsc-term-and-conditions
wpsc-tff
wpsc-ticket-widget
wpsc-tl-ms-advanced
wpsc-tl-ms-agent-view
wpsc-tl-ms-customer-view
wpsc-wh-settings

User Metadata `wp_usermeta` 1

1_wpsc_tl_default_filter

PHP Error Log

The log file is empty.

SupportCandy 3.1.3