Report - SupportCandy 3.0.9

Does SupportCandy work with WordPress 6.1.1 and PHP 7.4.8? A smoke test was performed on 2022-11-16 15:24:46 UTC.

Summary

Errors

	No PHP errors, warnings or notices
	No JavaScript exceptions
	All test pages loaded successfully
	No resource errors
	Looks good! No problems were detected.

Performance

Memory usage: 1.8 MiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: insignificant.
The plugin didn't make the site noticeably slower.

Environment

WordPress version	6.1.1
PHP version	7.4.8
MySQL version	8.0.21
PHP memory limit	256M

Plugin Info

Last updated	2025-04-16T18:04:00+00:00
Active installs	10,000+
WordPress.org page	https://wordpress.org/plugins/supportcandy/
Badges	Get badge code

Pages 12

Plugins ‹ Test site — WordPress

URL	/wp-admin/plugins.php?plugin_status=all&paged=1&s
Requested URL	/wp-admin/plugins.php?action=activate&plugin=supportcandy%2Fsupportcandy.php&plugin_status=all&paged=1&s&_wpnonce=25af740703
Aspect	after-activation
HTTP status	200
Load time	2.052 s
Memory usage	3.67 MiB
JS errors	None
Resource errors	None

Support

URL	/wp-admin/admin.php?page=wpsc-tickets
Aspect	menu-item
HTTP status	200
Load time	0.752 s
Memory usage	5.26 MiB
JS errors	None
Resource errors	None

Support → Customers

URL	/wp-admin/admin.php?page=wpsc-customers
Aspect	menu-item
HTTP status	200
Load time	0.281 s
Memory usage	5.25 MiB
JS errors	None
Resource errors	None

Support → Support Agents

URL	/wp-admin/admin.php?page=wpsc-support-agents
Aspect	menu-item
HTTP status	200
Load time	0.232 s
Memory usage	5.26 MiB
JS errors	None
Resource errors	None

Support → Custom Fields

URL	/wp-admin/admin.php?page=wpsc-ticket-form
Aspect	menu-item
HTTP status	200
Load time	0.282 s
Memory usage	5.26 MiB
JS errors	None
Resource errors	None

Support → Ticket List

URL	/wp-admin/admin.php?page=wpsc-ticket-list
Aspect	menu-item
HTTP status	200
Load time	0.284 s
Memory usage	5.26 MiB
JS errors	None
Resource errors	None

Support → Email Notifications

URL	/wp-admin/admin.php?page=wpsc-email-notifications
Aspect	menu-item
HTTP status	200
Load time	0.268 s
Memory usage	5.26 MiB
JS errors	None
Resource errors	None

Support → Settings

URL	/wp-admin/admin.php?page=wpsc-settings
Aspect	menu-item
HTTP status	200
Load time	0.540 s
Memory usage	5.27 MiB
JS errors	None
Resource errors	None

Support → Licenses

URL	/wp-admin/admin.php?page=wpsc-license
Aspect	menu-item
HTTP status	200
Load time	0.283 s
Memory usage	5.25 MiB
JS errors	None
Resource errors	None

Support → Addons

URL	/wp-admin/admin.php?page=wpsc-add-ons
Aspect	menu-item
HTTP status	200
Load time	0.276 s
Memory usage	5.26 MiB
JS errors	None
Resource errors	None

Support →

URL	/wp-admin/admin.php?page=wpsc-task-manager
Aspect	menu-item
HTTP status	200
Load time	0.249 s
Memory usage	N/A
JS errors	None
Resource errors	None

Test site – Just another WordPress site

URL	/
Aspect	front-page
HTTP status	200
Load time	0.551 s
Memory usage	5.22 MiB
JS errors	None
Resource errors	None

Benchmark

URL	Load time			Memory usage
URL	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.652 s	0.358 s	-0.294 s	3.54 MiB	5.31 MiB	+ 1.77 MiB
/wp-admin/edit.php	0.181 s	0.244 s	+0.063 s	3.57 MiB	5.4 MiB	+ 1.83 MiB
/wp-admin/post-new.php	1.054 s	1.603 s	+0.549 s	5.46 MiB	7.24 MiB	+ 1.78 MiB
/wp-admin/upload.php	0.764 s	0.305 s	-0.459 s	3.41 MiB	5.24 MiB	+ 1.83 MiB
/wp-admin/options-writing.php	0.214 s	0.175 s	-0.039 s	3.4 MiB	5.23 MiB	+ 1.83 MiB
/wp-admin/media-new.php	0.244 s	0.224 s	-0.020 s	3.38 MiB	5.21 MiB	+ 1.83 MiB
/wp-admin/edit-tags.php?taxonomy=category	0.192 s	0.197 s	+0.005 s	3.48 MiB	5.26 MiB	+ 1.79 MiB
/wp-admin/post-new.php?post_type=page	0.995 s	0.863 s	-0.132 s	5.46 MiB	7.23 MiB	+ 1.77 MiB
/wp-admin/options-discussion.php	0.207 s	0.278 s	+0.071 s	3.38 MiB	5.23 MiB	+ 1.85 MiB
/wp-admin/edit-comments.php	0.213 s	0.223 s	+0.010 s	3.48 MiB	5.27 MiB	+ 1.79 MiB
/	0.282 s	0.488 s	+0.206 s	3.46 MiB	5.22 MiB	+ 1.75 MiB
Average	0.454 s	0.451 s	-0.004 s	3.82 MiB	5.62 MiB	+ 1.8 MiB

Code Statistics

Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.

PHP

PO File

JavaScript

CSS

Language		%	Lines of code	Comment lines	Files
	PHP	63.0%	64,691	20,213	171
	PO File	14.7%	15,117	28,718	12
	JavaScript	12.3%	12,607	2,004	98
	CSS	9.5%	9,718	218	26
	Markdown	0.3%	287	0	4
	Sass	0.3%	273	8	2
	SVG	0.1%	52	0	50
Total			102,745	51,161	363

PHP Code Analysis | More results »

Lines of code	65,780
Total complexity	11,172
Median class complexity	45.0
Median method complexity	3.0
Most complex class	WPSC_Upgrade_DB_V2
Most complex function	WPSC_Upgrade_DB_V2::import_custom_fields()

Classes	165
Methods	2,115
Functions	30

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 17

wp_psmsc_agents
wp_psmsc_attachments
wp_psmsc_categories
wp_psmsc_custom_fields
wp_psmsc_customers
wp_psmsc_email_notifications
wp_psmsc_email_otp
wp_psmsc_holidays
wp_psmsc_logs
wp_psmsc_options
wp_psmsc_priorities
wp_psmsc_scheduled_tasks
wp_psmsc_statuses
wp_psmsc_threads
wp_psmsc_tickets
wp_psmsc_wh_exceptions
wp_psmsc_working_hrs

Options `wp_options` 37

wpsc_current_version
wpsc_db_version
wpsc-agent-roles
wpsc-ap-general
wpsc-ap-individual-ticket
wpsc-ap-modal
wpsc-ap-ticket-list
wpsc-atl-default-filters
wpsc-atl-filter-items
wpsc-atl-list-items
wpsc-ctl-default-filters
wpsc-ctl-filter-items
wpsc-ctl-list-items
wpsc-email-templates
wpsc-en-general
wpsc-en-guest-login
wpsc-en-user-reg
wpsc-gdpr-settings
wpsc-gs-file-attachments
wpsc-gs-general
wpsc-gs-page-settings
wpsc-gs-thankyou-page-settings
wpsc-ms-advanced-settings
wpsc-recaptcha-settings
wpsc-rest-api-settings
wpsc-string-translation
wpsc-te-advanced
wpsc-te-agent
wpsc-te-guest-user
wpsc-te-registered-user
wpsc-term-and-conditions
wpsc-tff
wpsc-ticket-widget
wpsc-tl-ms-advanced
wpsc-tl-ms-agent-view
wpsc-tl-ms-customer-view
wpsc-wh-settings

User Metadata `wp_usermeta` 2

wp_persisted_preferences
1_wpsc_tl_default_filter

PHP Error Log

The log file is empty.

SupportCandy 3.0.9