Report - SupportCandy 3.0.0

Does SupportCandy work with WordPress 6.0.1 and PHP 7.4.8? A smoke test was performed on 2022-07-29 16:05:56 UTC.

Summary

Errors

18	PHP warnings
	No JavaScript exceptions
	All test pages loaded successfully
	No resource errors

Performance

Memory usage: 1.76 MiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: insignificant.
The plugin didn't make the site noticeably slower.

Environment

WordPress version	6.0.1
PHP version	7.4.8
MySQL version	8.0.21
PHP memory limit	256M

Plugin Info

Last updated	2025-04-16T18:04:00+00:00
Active installs	10,000+
WordPress.org page	https://wordpress.org/plugins/supportcandy/
Badges	Get badge code

Pages 11

Plugins ‹ Test site — WordPress

URL	/wp-admin/plugins.php?plugin_status=all&paged=1&s
Requested URL	/wp-admin/plugins.php?action=activate&plugin=supportcandy%2Fsupportcandy.php&plugin_status=all&paged=1&s&_wpnonce=86ce0d48b9
Aspect	after-activation
HTTP status	200
Load time	1.276 s
Memory usage	6.05 MiB
JS errors	None
Resource errors	None

Support

URL	/wp-admin/admin.php?page=wpsc-tickets
Aspect	menu-item
HTTP status	200
Load time	0.735 s
Memory usage	5.46 MiB
JS errors	None
Resource errors	None

Support → Customers

URL	/wp-admin/admin.php?page=wpsc-customers
Aspect	menu-item
HTTP status	200
Load time	0.315 s
Memory usage	5.45 MiB
JS errors	None
Resource errors	None

Support → Support Agents

URL	/wp-admin/admin.php?page=wpsc-support-agents
Aspect	menu-item
HTTP status	200
Load time	0.241 s
Memory usage	5.45 MiB
JS errors	None
Resource errors	None

Support → Custom Fields

URL	/wp-admin/admin.php?page=wpsc-ticket-form
Aspect	menu-item
HTTP status	200
Load time	0.243 s
Memory usage	5.45 MiB
JS errors	None
Resource errors	None

Support → Ticket List

URL	/wp-admin/admin.php?page=wpsc-ticket-list
Aspect	menu-item
HTTP status	200
Load time	0.240 s
Memory usage	5.45 MiB
JS errors	None
Resource errors	None

Support → Email Notifications

URL	/wp-admin/admin.php?page=wpsc-email-notifications
Aspect	menu-item
HTTP status	200
Load time	0.253 s
Memory usage	5.46 MiB
JS errors	None
Resource errors	None

Support → Settings

URL	/wp-admin/admin.php?page=wpsc-settings
Aspect	menu-item
HTTP status	200
Load time	0.508 s
Memory usage	5.47 MiB
JS errors	None
Resource errors	None

Support → Licenses

URL	/wp-admin/admin.php?page=wpsc-license
Aspect	menu-item
HTTP status	200
Load time	0.264 s
Memory usage	5.45 MiB
JS errors	None
Resource errors	None

Support → Addons

URL	/wp-admin/admin.php?page=wpsc-add-ons
Aspect	menu-item
HTTP status	200
Load time	0.276 s
Memory usage	5.45 MiB
JS errors	None
Resource errors	None

Test site – Just another WordPress site

URL	/
Aspect	front-page
HTTP status	200
Load time	0.530 s
Memory usage	5.34 MiB
JS errors	None
Resource errors	None

Benchmark

URL	Load time			Memory usage
URL	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.294 s	0.423 s	+0.129 s	3.72 MiB	5.47 MiB	+ 1.75 MiB
/wp-admin/edit.php	0.184 s	0.272 s	+0.088 s	3.75 MiB	5.5 MiB	+ 1.75 MiB
/wp-admin/post-new.php	0.940 s	0.900 s	-0.040 s	5.55 MiB	7.3 MiB	+ 1.76 MiB
/wp-admin/upload.php	0.388 s	0.332 s	-0.056 s	3.68 MiB	5.43 MiB	+ 1.75 MiB
/wp-admin/options-writing.php	0.154 s	0.173 s	+0.019 s	3.62 MiB	5.41 MiB	+ 1.79 MiB
/wp-admin/media-new.php	0.400 s	0.197 s	-0.203 s	3.66 MiB	5.41 MiB	+ 1.75 MiB
/wp-admin/edit-tags.php?taxonomy=category	0.184 s	0.190 s	+0.006 s	3.69 MiB	5.44 MiB	+ 1.75 MiB
/wp-admin/post-new.php?post_type=page	0.963 s	0.616 s	-0.347 s	5.54 MiB	7.29 MiB	+ 1.75 MiB
/wp-admin/options-discussion.php	0.230 s	0.332 s	+0.102 s	3.6 MiB	5.41 MiB	+ 1.81 MiB
/wp-admin/edit-comments.php	0.209 s	0.227 s	+0.018 s	3.69 MiB	5.44 MiB	+ 1.75 MiB
/	0.274 s	0.454 s	+0.180 s	3.55 MiB	5.34 MiB	+ 1.79 MiB
Average	0.384 s	0.374 s	-0.009 s	4 MiB	5.77 MiB	+ 1.76 MiB

Code Statistics

Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.

PHP

PO File

JavaScript

CSS

Language		%	Lines of code	Comment lines	Files
	PHP	64.2%	63,430	19,979	169
	PO File	12.7%	12,599	23,930	10
	JavaScript	12.7%	12,598	2,004	98
	CSS	9.7%	9,638	214	26
	Markdown	0.3%	287	0	4
	Sass	0.3%	273	8	2
	SVG	0.0%	49	0	49
Total			98,874	46,135	358

PHP Code Analysis | More results »

Lines of code	64,490
Total complexity	10,917
Median class complexity	43.0
Median method complexity	3.0
Most complex class	WPSC_Upgrade_DB_V2
Most complex function	WPSC_Upgrade_DB_V2::import_custom_fields()

Classes	163
Methods	2,093
Functions	30

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 16

wp_psmsc_agents
wp_psmsc_attachments
wp_psmsc_categories
wp_psmsc_custom_fields
wp_psmsc_customers
wp_psmsc_email_notifications
wp_psmsc_email_otp
wp_psmsc_holidays
wp_psmsc_logs
wp_psmsc_options
wp_psmsc_priorities
wp_psmsc_statuses
wp_psmsc_threads
wp_psmsc_tickets
wp_psmsc_wh_exceptions
wp_psmsc_working_hrs

Options `wp_options` 37

wpsc_current_version
wpsc_db_version
wpsc-agent-roles
wpsc-ap-general
wpsc-ap-individual-ticket
wpsc-ap-modal
wpsc-ap-ticket-list
wpsc-atl-default-filters
wpsc-atl-filter-items
wpsc-atl-list-items
wpsc-ctl-default-filters
wpsc-ctl-filter-items
wpsc-ctl-list-items
wpsc-email-templates
wpsc-en-general
wpsc-en-guest-login
wpsc-en-user-reg
wpsc-gdpr-settings
wpsc-gs-file-attachments
wpsc-gs-general
wpsc-gs-page-settings
wpsc-gs-thankyou-page-settings
wpsc-ms-advanced-settings
wpsc-recaptcha-settings
wpsc-rest-api-settings
wpsc-string-translation
wpsc-te-advanced
wpsc-te-agent
wpsc-te-guest-user
wpsc-te-registered-user
wpsc-term-and-conditions
wpsc-tff
wpsc-ticket-widget
wpsc-tl-ms-advanced
wpsc-tl-ms-agent-view
wpsc-tl-ms-customer-view
wpsc-wh-settings

User Metadata `wp_usermeta` 1

1_wpsc_tl_default_filter

PHP Error Log 18 lines

[29-Jul-2022 16:06:13 UTC] PHP Warning:  Parameter 2 to WPSC_GS_Page_Settings::search_wp_page_title() expected to be a reference, value given in /wp-includes/class-wp-hook.php on line 307
[29-Jul-2022 16:06:13 UTC] PHP Warning:  Parameter 2 to WPSC_GS_Page_Settings::search_wp_page_title() expected to be a reference, value given in /wp-includes/class-wp-hook.php on line 307
[29-Jul-2022 16:06:23 UTC] PHP Warning:  Parameter 2 to WPSC_GS_Page_Settings::search_wp_page_title() expected to be a reference, value given in /wp-includes/class-wp-hook.php on line 307
[29-Jul-2022 16:06:23 UTC] PHP Warning:  Parameter 2 to WPSC_GS_Page_Settings::search_wp_page_title() expected to be a reference, value given in /wp-includes/class-wp-hook.php on line 307
[29-Jul-2022 16:06:24 UTC] PHP Warning:  Parameter 2 to WPSC_GS_Page_Settings::search_wp_page_title() expected to be a reference, value given in /wp-includes/class-wp-hook.php on line 307
[29-Jul-2022 16:06:24 UTC] PHP Warning:  Parameter 2 to WPSC_GS_Page_Settings::search_wp_page_title() expected to be a reference, value given in /wp-includes/class-wp-hook.php on line 307
[29-Jul-2022 16:06:25 UTC] PHP Warning:  Parameter 2 to WPSC_GS_Page_Settings::search_wp_page_title() expected to be a reference, value given in /wp-includes/class-wp-hook.php on line 307
[29-Jul-2022 16:06:26 UTC] PHP Warning:  Parameter 2 to WPSC_GS_Page_Settings::search_wp_page_title() expected to be a reference, value given in /wp-includes/class-wp-hook.php on line 307
[29-Jul-2022 16:06:26 UTC] PHP Warning:  Parameter 2 to WPSC_GS_Page_Settings::search_wp_page_title() expected to be a reference, value given in /wp-includes/class-wp-hook.php on line 307
[29-Jul-2022 16:06:27 UTC] PHP Warning:  Parameter 2 to WPSC_GS_Page_Settings::search_wp_page_title() expected to be a reference, value given in /wp-includes/class-wp-hook.php on line 307
[29-Jul-2022 16:06:27 UTC] PHP Warning:  Parameter 2 to WPSC_GS_Page_Settings::search_wp_page_title() expected to be a reference, value given in /wp-includes/class-wp-hook.php on line 307
[29-Jul-2022 16:06:29 UTC] PHP Warning:  Parameter 2 to WPSC_GS_Page_Settings::search_wp_page_title() expected to be a reference, value given in /wp-includes/class-wp-hook.php on line 307
[29-Jul-2022 16:06:29 UTC] PHP Warning:  Parameter 2 to WPSC_GS_Page_Settings::search_wp_page_title() expected to be a reference, value given in /wp-includes/class-wp-hook.php on line 307
[29-Jul-2022 16:06:30 UTC] PHP Warning:  Parameter 2 to WPSC_GS_Page_Settings::search_wp_page_title() expected to be a reference, value given in /wp-includes/class-wp-hook.php on line 307
[29-Jul-2022 16:06:31 UTC] PHP Warning:  Parameter 2 to WPSC_GS_Page_Settings::search_wp_page_title() expected to be a reference, value given in /wp-includes/class-wp-hook.php on line 307
[29-Jul-2022 16:06:31 UTC] PHP Warning:  Parameter 2 to WPSC_GS_Page_Settings::search_wp_page_title() expected to be a reference, value given in /wp-includes/class-wp-hook.php on line 307
[29-Jul-2022 16:06:31 UTC] PHP Warning:  Parameter 2 to WPSC_GS_Page_Settings::search_wp_page_title() expected to be a reference, value given in /wp-includes/class-wp-hook.php on line 307
[29-Jul-2022 16:06:31 UTC] PHP Warning:  Parameter 2 to WPSC_GS_Page_Settings::search_wp_page_title() expected to be a reference, value given in /wp-includes/class-wp-hook.php on line 307

SupportCandy 3.0.0