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2. SupportCandy – Helpdesk & Customer Support Ticket System
3. 2.2.6

SupportCandy 2.2.6

Does SupportCandy work with WordPress 5.8.2 and PHP 7.4.8? A smoke test was performed on 2021-11-23 10:42:14 UTC.

Summary

Pages 11

Plugins ‹ Test site — WordPress

Support

Support → Support Agents

Support → Custom Fields

Support → Ticket List

Support → Email Notifications

Support → Appearance

Support → Settings

Support → License

Support → Addons

Test site – Just another WordPress site

Benchmark

URL	Load time			Memory usage
	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.345 s	0.365 s	+0.020 s	3.08 MiB	3.36 MiB	+ 285.1 KiB
/wp-admin/edit.php	0.181 s	0.216 s	+0.035 s	3.11 MiB	3.39 MiB	+ 285.1 KiB
/wp-admin/post-new.php	0.936 s	1.106 s	+0.170 s	5.27 MiB	5.54 MiB	+ 281.46 KiB
/wp-admin/upload.php	0.440 s	0.339 s	-0.101 s	3.03 MiB	3.31 MiB	+ 283.97 KiB
/wp-admin/options-writing.php	0.158 s	0.150 s	-0.008 s	3.02 MiB	3.29 MiB	+ 267.95 KiB
/wp-admin/media-new.php	0.338 s	0.203 s	-0.135 s	3.01 MiB	3.28 MiB	+ 284.14 KiB
/wp-admin/edit-tags.php?taxonomy=category	0.181 s	0.194 s	+0.013 s	3.04 MiB	3.32 MiB	+ 285.05 KiB
/wp-admin/post-new.php?post_type=page	0.922 s	1.050 s	+0.128 s	5.26 MiB	5.53 MiB	+ 281.05 KiB
/wp-admin/options-discussion.php	0.233 s	0.298 s	+0.065 s	3 MiB	3.25 MiB	+ 248.13 KiB
/wp-admin/edit-comments.php	0.212 s	0.212 s	+0.000 s	3.04 MiB	3.32 MiB	+ 283.99 KiB
/	0.279 s	0.224 s	-0.055 s	2.96 MiB	3.17 MiB	+ 215.2 KiB
Average	0.384 s	0.396 s	+0.012 s	3.44 MiB	3.7 MiB	+ 272.83 KiB

Code Statistics

Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.

Language		%	Lines of code	Comment lines	Files
	PHP	68.5%	29,286	842	302
	JavaScript	20.2%	8,628	7,058	4
	SVG	8.9%	3,825	0	3
	CSS	2.3%	987	50	5
	XML	0.1%	36	0	1
Total			42,762	7,950	315

PHP Code Analysis | More results »

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 3

• wp_wpsc_email_notification
• wp_wpsc_ticket
• wp_wpsc_ticketmeta

Options wp_options 105

• wpsc_agent_role
• wpsc_allow_attach_create_ticket
• wpsc_allow_attach_reply_form
• wpsc_allow_attachment
• wpsc_allow_attachment_type
• wpsc_allow_customer_close_ticket
• wpsc_allow_datepickerjs_files
• wpsc_allow_guest_ticket
• wpsc_allow_html_pasting
• wpsc_allow_reply_confirmation
• wpsc_allow_reply_to_close_ticket
• wpsc_allow_reply_to_public_tickets
• wpsc_allow_rich_text_editor
• wpsc_allow_tinymce_in_guest_ticket
• wpsc_allow_to_create_ticket
• wpsc_appearance_general_settings
• wpsc_appearance_login_form
• wpsc_appearance_signup
• wpsc_appearance_ticket_list
• wpsc_attachment_max_filesize
• wpsc_attachment_notice
• wpsc_auto_delete_ticket
• wpsc_auto_delete_ticket_time
• wpsc_auto_delete_ticket_time_period_unit
• wpsc_calender_date_format
• wpsc_captcha
• wpsc_close_ticket_group
• wpsc_close_ticket_status
• wpsc_create_ticket
• wpsc_cron_job_schedule_setup
• wpsc_current_version
• wpsc_custom_category_localize
• wpsc_custom_fields_extra_info
• wpsc_custom_fields_localize
• wpsc_custom_priority_localize
• wpsc_custom_status_localize
• wpsc_custom_ticket_count
• wpsc_custom_widget_localize
• wpsc_db_version
• wpsc_default_do_not_notify_option
• wpsc_default_login_setting
• wpsc_default_ticket_category
• wpsc_default_ticket_priority
• wpsc_default_ticket_status
• wpsc_do_not_notify_setting
• wpsc_email_notification_body
• wpsc_email_notification_subject
• wpsc_email_sending_method
• wpsc_en_send_mail_count
• wpsc_gdpr_html
• wpsc_guest_can_upload_files
• wpsc_hide_show_priority
• wpsc_image_download_method
• wpsc_individual_ticket_page
• wpsc_label_count_history
• wpsc_login_captcha
• wpsc_modal_window
• wpsc_new_ticket_btn_url
• wpsc_on_and_off_auto_refresh
• wpsc_personal_data_retention_period_time
• wpsc_personal_data_retention_period_unit
• wpsc_personal_data_retention_type
• wpsc_powered_by
• wpsc_recaptcha_type
• wpsc_redirect_to_ticket_list
• wpsc_reg_guest_user_after_create_ticket
• wpsc_reply_bcc_visibility
• wpsc_reply_form_position
• wpsc_reply_to_close_ticket
• wpsc_report_raised_by_user
• wpsc_rest_api
• wpsc_rest_api_secret_key
• wpsc_rt_id_length
• wpsc_set_in_gdpr
• wpsc_show_and_hide_filters
• wpsc_sign_out
• wpsc_terms_and_conditions
• wpsc_terms_and_conditions_html
• wpsc_thankyou_html
• wpsc_thankyou_url
• wpsc_thread_date_format
• wpsc_thread_date_time_format
• wpsc_thread_limit
• wpsc_ticket_alice
• wpsc_ticket_count
• wpsc_ticket_id_type
• wpsc_ticket_public_mode
• wpsc_ticket_status_after_agent_reply
• wpsc_ticket_status_after_customer_reply
• wpsc_ticket_url_permission
• wpsc_tinymce_toolbar
• wpsc_tinymce_toolbar_active
• wpsc_tl_agent_no_of_tickets
• wpsc_tl_agent_orderby
• wpsc_tl_agent_orderby_order
• wpsc_tl_agent_sort_type
• wpsc_tl_agent_unresolve_statuses
• wpsc_tl_customer_no_of_tickets
• wpsc_tl_customer_orderby
• wpsc_tl_customer_orderby_order
• wpsc_tl_customer_sort_type
• wpsc_tl_customer_unresolve_statuses
• wpsc_user_registration
• wpsc_user_registration_method
• wpsc_view_more

User Metadata wp_usermeta 3

• wp_wpsc_agent_role
• wpsc_1_label_count_last_history
• wpsc_1_label_counts

Custom Post Types 2

ID	Name
wpsc_ticket	Posts
wpsc_ticket_thread	Posts

PHP Error Log

The log file is empty.

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