Report - SupportCandy 2.1.7

Does SupportCandy work with WordPress 5.5.1 and PHP 7.4.8? A smoke test was performed on 2020-09-19 06:47:24 UTC.

Summary

Errors

	No PHP errors, warnings or notices
	No JavaScript exceptions
	All test pages loaded successfully
	No resource errors
	Looks good! No problems were detected.

Performance

Memory usage: 256.59 KiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: insignificant.
The plugin didn't make the site noticeably slower.

Environment

WordPress version	5.5.1
PHP version	7.4.8
MySQL version	8.0.21
PHP memory limit	256M

Plugin Info

Last updated	2025-04-16T18:04:00+00:00
Active installs	10,000+
WordPress.org page	https://wordpress.org/plugins/supportcandy/
Badges	Get badge code

Pages 11

Plugins ‹ Test site — WordPress

URL	/wp-admin/plugins.php?plugin_status=all&paged=1&s
Requested URL	/wp-admin/plugins.php?action=activate&plugin=supportcandy%2Fsupportcandy.php&plugin_status=all&paged=1&s&_wpnonce=d91a4bd562
Aspect	after-activation
HTTP status	200
Load time	15.722 s
Memory usage	3.21 MiB
JS errors	None
Resource errors	None

Support

URL	/wp-admin/admin.php?page=wpsc-tickets
Aspect	menu-item
HTTP status	200
Load time	0.688 s
Memory usage	2.93 MiB
JS errors	None
Resource errors	None

Support → Support Agents

URL	/wp-admin/admin.php?page=wpsc-support-agents
Aspect	menu-item
HTTP status	200
Load time	0.367 s
Memory usage	2.93 MiB
JS errors	None
Resource errors	None

Support → Custom Fields

URL	/wp-admin/admin.php?page=wpsc-custom-fields
Aspect	menu-item
HTTP status	200
Load time	0.333 s
Memory usage	2.93 MiB
JS errors	None
Resource errors	None

Support → Ticket List

URL	/wp-admin/admin.php?page=wpsc-ticket-list
Aspect	menu-item
HTTP status	200
Load time	0.330 s
Memory usage	2.93 MiB
JS errors	None
Resource errors	None

Support → Email Notifications

URL	/wp-admin/admin.php?page=wpsc-email-notifications
Aspect	menu-item
HTTP status	200
Load time	0.356 s
Memory usage	2.93 MiB
JS errors	None
Resource errors	None

Support → Appearance

URL	/wp-admin/admin.php?page=wpsc-appearance
Aspect	menu-item
HTTP status	200
Load time	0.443 s
Memory usage	2.94 MiB
JS errors	None
Resource errors	None

Support → Settings

URL	/wp-admin/admin.php?page=wpsc-settings
Aspect	menu-item
HTTP status	200
Load time	0.698 s
Memory usage	2.95 MiB
JS errors	None
Resource errors	None

Support → License

URL	/wp-admin/admin.php?page=wpsc-license
Aspect	menu-item
HTTP status	200
Load time	0.402 s
Memory usage	2.93 MiB
JS errors	None
Resource errors	None

Support → Addons

URL	/wp-admin/admin.php?page=wpsc-add-ons
Aspect	menu-item
HTTP status	200
Load time	0.391 s
Memory usage	2.95 MiB
JS errors	None
Resource errors	None

Test site – Just another WordPress site

URL	/
Aspect	front-page
HTTP status	200
Load time	0.260 s
Memory usage	2.77 MiB
JS errors	None
Resource errors	None

Benchmark

URL	Load time			Memory usage
URL	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.534 s	0.472 s	-0.062 s	2.75 MiB	2.95 MiB	+ 204.75 KiB
/wp-admin/edit.php	0.248 s	0.286 s	+0.038 s	2.8 MiB	3.06 MiB	+ 268.75 KiB
/wp-admin/post-new.php	1.848 s	2.387 s	+0.539 s	4.54 MiB	4.82 MiB	+ 281.73 KiB
/wp-admin/upload.php	0.635 s	0.526 s	-0.109 s	2.63 MiB	2.89 MiB	+ 267.66 KiB
/wp-admin/options-writing.php	0.210 s	0.186 s	-0.024 s	2.64 MiB	2.87 MiB	+ 235.63 KiB
/wp-admin/media-new.php	0.240 s	0.223 s	-0.017 s	2.6 MiB	2.87 MiB	+ 267.83 KiB
/wp-admin/edit-tags.php?taxonomy=category	0.222 s	0.220 s	-0.002 s	2.64 MiB	2.91 MiB	+ 268.73 KiB
/wp-admin/post-new.php?post_type=page	3.025 s	1.804 s	-1.221 s	4.53 MiB	4.8 MiB	+ 277.32 KiB
/wp-admin/options-discussion.php	0.305 s	0.415 s	+0.110 s	2.61 MiB	2.87 MiB	+ 268.14 KiB
/wp-admin/edit-comments.php	0.251 s	0.240 s	-0.011 s	2.65 MiB	2.91 MiB	+ 267.68 KiB
/	0.389 s	0.304 s	-0.085 s	2.56 MiB	2.77 MiB	+ 214.26 KiB
Average	0.719 s	0.642 s	-0.077 s	3 MiB	3.25 MiB	+ 256.59 KiB

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 3

wp_wpsc_email_notification
wp_wpsc_ticket
wp_wpsc_ticketmeta

Options `wp_options` 101

wpsc_agent_role
wpsc_allow_attach_create_ticket
wpsc_allow_attach_reply_form
wpsc_allow_attachment
wpsc_allow_attachment_type
wpsc_allow_customer_close_ticket
wpsc_allow_datepickerjs_files
wpsc_allow_guest_ticket
wpsc_allow_html_pasting
wpsc_allow_reply_confirmation
wpsc_allow_reply_to_close_ticket
wpsc_allow_reply_to_public_tickets
wpsc_allow_rich_text_editor
wpsc_allow_tinymce_in_guest_ticket
wpsc_appearance_general_settings
wpsc_appearance_login_form
wpsc_appearance_signup
wpsc_appearance_ticket_list
wpsc_attachment_max_filesize
wpsc_attachment_notice
wpsc_auto_delete_ticket
wpsc_auto_delete_ticket_time
wpsc_auto_delete_ticket_time_period_unit
wpsc_calender_date_format
wpsc_captcha
wpsc_close_ticket_group
wpsc_close_ticket_status
wpsc_create_ticket
wpsc_cron_job_schedule_setup
wpsc_current_version
wpsc_custom_category_localize
wpsc_custom_fields_extra_info
wpsc_custom_fields_localize
wpsc_custom_priority_localize
wpsc_custom_status_localize
wpsc_custom_ticket_count
wpsc_custom_widget_localize
wpsc_db_version
wpsc_default_do_not_notify_option
wpsc_default_login_setting
wpsc_default_ticket_category
wpsc_default_ticket_priority
wpsc_default_ticket_status
wpsc_do_not_notify_setting
wpsc_email_notification_body
wpsc_email_notification_subject
wpsc_email_sending_method
wpsc_en_send_mail_count
wpsc_gdpr_html
wpsc_guest_can_upload_files
wpsc_hide_show_priority
wpsc_image_download_method
wpsc_individual_ticket_page
wpsc_label_count_history
wpsc_login_captcha
wpsc_modal_window
wpsc_on_and_off_auto_refresh
wpsc_personal_data_retention_period_time
wpsc_personal_data_retention_period_unit
wpsc_personal_data_retention_type
wpsc_powered_by
wpsc_recaptcha_type
wpsc_redirect_to_ticket_list
wpsc_reg_guest_user_after_create_ticket
wpsc_reply_bcc_visibility
wpsc_reply_form_position
wpsc_reply_to_close_ticket
wpsc_rest_api
wpsc_rest_api_secret_key
wpsc_set_in_gdpr
wpsc_show_and_hide_filters
wpsc_sign_out
wpsc_terms_and_conditions
wpsc_terms_and_conditions_html
wpsc_thankyou_html
wpsc_thankyou_url
wpsc_thread_date_format
wpsc_thread_date_time_format
wpsc_thread_limit
wpsc_ticket_alice
wpsc_ticket_count
wpsc_ticket_id_type
wpsc_ticket_public_mode
wpsc_ticket_status_after_agent_reply
wpsc_ticket_status_after_customer_reply
wpsc_ticket_url_permission
wpsc_tinymce_toolbar
wpsc_tinymce_toolbar_active
wpsc_tl_agent_no_of_tickets
wpsc_tl_agent_orderby
wpsc_tl_agent_orderby_order
wpsc_tl_agent_sort_type
wpsc_tl_agent_unresolve_statuses
wpsc_tl_customer_no_of_tickets
wpsc_tl_customer_orderby
wpsc_tl_customer_orderby_order
wpsc_tl_customer_sort_type
wpsc_tl_customer_unresolve_statuses
wpsc_user_registration
wpsc_user_registration_method
wpsc_view_more

User Metadata `wp_usermeta` 3

wp_wpsc_agent_role
wpsc_1_label_count_last_history
wpsc_1_label_counts

Custom Post Types 2

ID	Name
wpsc_ticket	Posts
wpsc_ticket_thread	Posts

PHP Error Log

The log file is empty.

SupportCandy 2.1.7