Report - SupportCandy 2.1.6

Does SupportCandy work with WordPress 5.5.1 and PHP 7.4.8? A smoke test was performed on 2020-09-02 17:13:45 UTC.

Summary

Errors

	No PHP errors, warnings or notices
	No JavaScript exceptions
	All test pages loaded successfully
	No resource errors
	Looks good! No problems were detected.

Performance

Memory usage: 256.59 KiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: 0.038 seconds
The average page load time increased by this amount after activating the plugin.

Environment

WordPress version	5.5.1
PHP version	7.4.8
MySQL version	8.0.21
PHP memory limit	256M

Plugin Info

Last updated	2025-04-16T18:04:00+00:00
Active installs	10,000+
WordPress.org page	https://wordpress.org/plugins/supportcandy/
Badges	Get badge code

Pages 11

Plugins ‹ Test site — WordPress

URL	/wp-admin/plugins.php?plugin_status=all&paged=1&s
Requested URL	/wp-admin/plugins.php?action=activate&plugin=supportcandy%2Fsupportcandy.php&plugin_status=all&paged=1&s&_wpnonce=1d570e6a35
Aspect	after-activation
HTTP status	200
Load time	10.119 s
Memory usage	3.2 MiB
JS errors	None
Resource errors	None

Support

URL	/wp-admin/admin.php?page=wpsc-tickets
Aspect	menu-item
HTTP status	200
Load time	0.647 s
Memory usage	2.93 MiB
JS errors	None
Resource errors	None

Support → Support Agents

URL	/wp-admin/admin.php?page=wpsc-support-agents
Aspect	menu-item
HTTP status	200
Load time	0.336 s
Memory usage	2.93 MiB
JS errors	None
Resource errors	None

Support → Custom Fields

URL	/wp-admin/admin.php?page=wpsc-custom-fields
Aspect	menu-item
HTTP status	200
Load time	0.313 s
Memory usage	2.93 MiB
JS errors	None
Resource errors	None

Support → Ticket List

URL	/wp-admin/admin.php?page=wpsc-ticket-list
Aspect	menu-item
HTTP status	200
Load time	0.316 s
Memory usage	2.93 MiB
JS errors	None
Resource errors	None

Support → Email Notifications

URL	/wp-admin/admin.php?page=wpsc-email-notifications
Aspect	menu-item
HTTP status	200
Load time	0.446 s
Memory usage	2.93 MiB
JS errors	None
Resource errors	None

Support → Appearance

URL	/wp-admin/admin.php?page=wpsc-appearance
Aspect	menu-item
HTTP status	200
Load time	0.476 s
Memory usage	2.94 MiB
JS errors	None
Resource errors	None

Support → Settings

URL	/wp-admin/admin.php?page=wpsc-settings
Aspect	menu-item
HTTP status	200
Load time	0.399 s
Memory usage	2.95 MiB
JS errors	None
Resource errors	None

Support → License

URL	/wp-admin/admin.php?page=wpsc-license
Aspect	menu-item
HTTP status	200
Load time	0.490 s
Memory usage	2.93 MiB
JS errors	None
Resource errors	None

Support → Addons

URL	/wp-admin/admin.php?page=wpsc-add-ons
Aspect	menu-item
HTTP status	200
Load time	0.429 s
Memory usage	2.95 MiB
JS errors	None
Resource errors	None

Test site – Just another WordPress site

URL	/
Aspect	front-page
HTTP status	200
Load time	0.329 s
Memory usage	2.77 MiB
JS errors	None
Resource errors	None

Benchmark

URL	Load time			Memory usage
URL	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.461 s	0.404 s	-0.057 s	2.75 MiB	2.95 MiB	+ 204.75 KiB
/wp-admin/edit.php	0.258 s	0.330 s	+0.072 s	2.8 MiB	3.06 MiB	+ 268.75 KiB
/wp-admin/post-new.php	1.723 s	2.295 s	+0.572 s	4.54 MiB	4.82 MiB	+ 281.73 KiB
/wp-admin/upload.php	0.755 s	0.504 s	-0.251 s	2.63 MiB	2.89 MiB	+ 267.66 KiB
/wp-admin/options-writing.php	0.182 s	0.183 s	+0.001 s	2.64 MiB	2.87 MiB	+ 235.63 KiB
/wp-admin/media-new.php	0.228 s	0.219 s	-0.009 s	2.6 MiB	2.87 MiB	+ 267.83 KiB
/wp-admin/edit-tags.php?taxonomy=category	0.206 s	0.205 s	-0.001 s	2.64 MiB	2.91 MiB	+ 268.73 KiB
/wp-admin/post-new.php?post_type=page	1.628 s	1.607 s	-0.021 s	4.53 MiB	4.8 MiB	+ 277.32 KiB
/wp-admin/options-discussion.php	0.336 s	0.552 s	+0.216 s	2.61 MiB	2.87 MiB	+ 268.14 KiB
/wp-admin/edit-comments.php	0.229 s	0.224 s	-0.005 s	2.65 MiB	2.91 MiB	+ 267.68 KiB
/	0.368 s	0.271 s	-0.097 s	2.56 MiB	2.77 MiB	+ 214.26 KiB
Average	0.579 s	0.618 s	+0.038 s	3 MiB	3.25 MiB	+ 256.59 KiB

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 3

wp_wpsc_email_notification
wp_wpsc_ticket
wp_wpsc_ticketmeta

Options `wp_options` 101

wpsc_agent_role
wpsc_allow_attach_create_ticket
wpsc_allow_attach_reply_form
wpsc_allow_attachment
wpsc_allow_attachment_type
wpsc_allow_customer_close_ticket
wpsc_allow_datepickerjs_files
wpsc_allow_guest_ticket
wpsc_allow_html_pasting
wpsc_allow_reply_confirmation
wpsc_allow_reply_to_close_ticket
wpsc_allow_reply_to_public_tickets
wpsc_allow_rich_text_editor
wpsc_allow_tinymce_in_guest_ticket
wpsc_appearance_general_settings
wpsc_appearance_login_form
wpsc_appearance_signup
wpsc_appearance_ticket_list
wpsc_attachment_max_filesize
wpsc_attachment_notice
wpsc_auto_delete_ticket
wpsc_auto_delete_ticket_time
wpsc_auto_delete_ticket_time_period_unit
wpsc_calender_date_format
wpsc_captcha
wpsc_close_ticket_group
wpsc_close_ticket_status
wpsc_create_ticket
wpsc_cron_job_schedule_setup
wpsc_current_version
wpsc_custom_category_localize
wpsc_custom_fields_extra_info
wpsc_custom_fields_localize
wpsc_custom_priority_localize
wpsc_custom_status_localize
wpsc_custom_ticket_count
wpsc_custom_widget_localize
wpsc_db_version
wpsc_default_do_not_notify_option
wpsc_default_login_setting
wpsc_default_ticket_category
wpsc_default_ticket_priority
wpsc_default_ticket_status
wpsc_do_not_notify_setting
wpsc_email_notification_body
wpsc_email_notification_subject
wpsc_email_sending_method
wpsc_en_send_mail_count
wpsc_gdpr_html
wpsc_guest_can_upload_files
wpsc_hide_show_priority
wpsc_image_download_method
wpsc_individual_ticket_page
wpsc_label_count_history
wpsc_login_captcha
wpsc_modal_window
wpsc_on_and_off_auto_refresh
wpsc_personal_data_retention_period_time
wpsc_personal_data_retention_period_unit
wpsc_personal_data_retention_type
wpsc_powered_by
wpsc_recaptcha_type
wpsc_redirect_to_ticket_list
wpsc_reg_guest_user_after_create_ticket
wpsc_reply_bcc_visibility
wpsc_reply_form_position
wpsc_reply_to_close_ticket
wpsc_rest_api
wpsc_rest_api_secret_key
wpsc_set_in_gdpr
wpsc_show_and_hide_filters
wpsc_sign_out
wpsc_terms_and_conditions
wpsc_terms_and_conditions_html
wpsc_thankyou_html
wpsc_thankyou_url
wpsc_thread_date_format
wpsc_thread_date_time_format
wpsc_thread_limit
wpsc_ticket_alice
wpsc_ticket_count
wpsc_ticket_id_type
wpsc_ticket_public_mode
wpsc_ticket_status_after_agent_reply
wpsc_ticket_status_after_customer_reply
wpsc_ticket_url_permission
wpsc_tinymce_toolbar
wpsc_tinymce_toolbar_active
wpsc_tl_agent_no_of_tickets
wpsc_tl_agent_orderby
wpsc_tl_agent_orderby_order
wpsc_tl_agent_sort_type
wpsc_tl_agent_unresolve_statuses
wpsc_tl_customer_no_of_tickets
wpsc_tl_customer_orderby
wpsc_tl_customer_orderby_order
wpsc_tl_customer_sort_type
wpsc_tl_customer_unresolve_statuses
wpsc_user_registration
wpsc_user_registration_method
wpsc_view_more

User Metadata `wp_usermeta` 3

wp_wpsc_agent_role
wpsc_1_label_count_last_history
wpsc_1_label_counts

Custom Post Types 2

ID	Name
wpsc_ticket	Posts
wpsc_ticket_thread	Posts

PHP Error Log

The log file is empty.

SupportCandy 2.1.6