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2. JS Help Desk – The Ultimate Help Desk & Support Plugin
3. 2.9.3 (latest)

JS Help Desk 2.9.3

Does JS Help Desk work with WordPress 6.8 and PHP 8.1.12? A smoke test was performed on 2025-04-16 16:51:47 UTC.

Summary

Pages 14

Post Installation ‹ Test site — WordPress

Help Desk

Help Desk → Tickets

Help Desk → Fields

Help Desk → Configurations

Help Desk → Priority

Help Desk → Departments

Help Desk → Themes

Help Desk → Reports

Help Desk → Email Templates

Help Desk → Translations

Help Desk → Premium Addons

Help Desk → Help

Test site – Just another WordPress site

Benchmark

URL	Load time			Memory usage
	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.391 s	0.373 s	-0.018 s	3.51 MiB	4.18 MiB	+ 687.36 KiB
/wp-admin/edit.php	0.198 s	0.392 s	+0.194 s	3.57 MiB	4.27 MiB	+ 714.73 KiB
/wp-admin/post-new.php	0.742 s	0.940 s	+0.198 s	6.06 MiB	6.79 MiB	+ 746.63 KiB
/wp-admin/upload.php	0.610 s	0.754 s	+0.144 s	3.52 MiB	4.18 MiB	+ 673.38 KiB
/wp-admin/options-writing.php	0.218 s	0.202 s	-0.016 s	3.5 MiB	4.16 MiB	+ 676.74 KiB
/wp-admin/media-new.php	0.271 s	0.247 s	-0.024 s	3.49 MiB	4.16 MiB	+ 684.94 KiB
/wp-admin/edit-tags.php?taxonomy=category	0.274 s	0.217 s	-0.057 s	3.5 MiB	4.18 MiB	+ 690.11 KiB
/wp-admin/post-new.php?post_type=page	0.597 s	0.828 s	+0.231 s	6.05 MiB	6.72 MiB	+ 682.49 KiB
/wp-admin/options-discussion.php	0.504 s	0.544 s	+0.040 s	3.5 MiB	4.16 MiB	+ 668.29 KiB
/wp-admin/edit-comments.php	0.259 s	0.214 s	-0.045 s	3.52 MiB	4.18 MiB	+ 672.69 KiB
/	0.304 s	0.281 s	-0.023 s	3.43 MiB	3.99 MiB	+ 574.96 KiB
Average	0.397 s	0.454 s	+0.057 s	3.97 MiB	4.63 MiB	+ 679.3 KiB

Code Statistics

Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.

Language		%	Lines of code	Comment lines	Files
	PO File	62.1%	97,690	2	19
	PHP	31.6%	49,656	2,344	202
	CSS	3.6%	5,673	396	12
	JavaScript	2.1%	3,358	657	11
	SQL	0.4%	585	0	110
	SVG	0.1%	229	0	1
Total			157,191	3,399	355

PHP Code Analysis | More results »

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 14

• wp_js_ticket_attachments
• wp_js_ticket_config
• wp_js_ticket_departments
• wp_js_ticket_email
• wp_js_ticket_emailtemplates
• wp_js_ticket_erasedatarequests
• wp_js_ticket_fieldsordering
• wp_js_ticket_jshdsessiondata
• wp_js_ticket_priorities
• wp_js_ticket_replies
• wp_js_ticket_slug
• wp_js_ticket_system_errors
• wp_js_ticket_tickets
• wp_js_ticket_users

Options wp_options 3

• _wpjshd_session_
• jssupport_post_installation
• jssupportticket_show_review_box_after

Capabilities 2

• jsst_support_ticket
• jsst_support_ticket_tickets

PHP Error Log 3 lines

[16-Apr-2025 16:52:03 UTC] PHP Warning:  chmod(): Operation not permitted in /wp-admin/includes/class-wp-filesystem-direct.php on line 173
[16-Apr-2025 16:52:22 UTC] PHP Warning:  chmod(): Operation not permitted in /wp-admin/includes/class-wp-filesystem-direct.php on line 173
[16-Apr-2025 16:52:30 UTC] PHP Warning:  chmod(): Operation not permitted in /wp-admin/includes/class-wp-filesystem-direct.php on line 173

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