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2. JS Help Desk – The Ultimate Help Desk & Support Plugin
3. 2.9.7 (latest)

JS Help Desk 2.9.7

Does JS Help Desk work with WordPress 6.8.1 and PHP 8.1.12? A smoke test was performed on 2025-06-17 04:37:43 UTC.

Summary

Pages 15

Post Installation ‹ Test site — WordPress

Help Desk

Help Desk → Tickets

Help Desk → Fields

Help Desk → Configurations

Help Desk → Priority

Help Desk → Departments

Help Desk → Themes

Help Desk → Reports

Help Desk → Email Templates

Help Desk → Translations

Help Desk → Install Addons

Help Desk → Shortcodes

Help Desk → Help

Test site – Just another WordPress site

Benchmark

URL	Load time			Memory usage
	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.410 s	0.547 s	+0.137 s	3.51 MiB	4.21 MiB	+ 718.72 KiB
/wp-admin/edit.php	0.241 s	0.437 s	+0.196 s	3.57 MiB	4.3 MiB	+ 745.79 KiB
/wp-admin/post-new.php	0.892 s	1.686 s	+0.794 s	6.06 MiB	6.82 MiB	+ 777.91 KiB
/wp-admin/upload.php	0.677 s	0.636 s	-0.041 s	3.52 MiB	4.21 MiB	+ 705.39 KiB
/wp-admin/options-writing.php	0.243 s	0.300 s	+0.057 s	3.5 MiB	4.19 MiB	+ 708.13 KiB
/wp-admin/media-new.php	0.287 s	0.340 s	+0.053 s	3.49 MiB	4.19 MiB	+ 716.33 KiB
/wp-admin/edit-tags.php?taxonomy=category	0.207 s	0.261 s	+0.054 s	3.5 MiB	4.21 MiB	+ 721.5 KiB
/wp-admin/post-new.php?post_type=page	1.146 s	1.024 s	-0.122 s	6.05 MiB	6.81 MiB	+ 777.79 KiB
/wp-admin/options-discussion.php	0.444 s	0.548 s	+0.104 s	3.5 MiB	4.19 MiB	+ 705.26 KiB
/wp-admin/edit-comments.php	0.292 s	0.283 s	-0.009 s	3.52 MiB	4.21 MiB	+ 704.13 KiB
/	0.572 s	0.334 s	-0.238 s	3.5 MiB	4 MiB	+ 516.8 KiB
Average	0.492 s	0.581 s	+0.090 s	3.98 MiB	4.67 MiB	+ 708.89 KiB

Code Statistics

Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.

Language		%	Lines of code	Comment lines	Files
	PO File	64.7%	117,129	2	22
	PHP	29.6%	53,558	2,651	213
	CSS	3.2%	5,793	415	12
	JavaScript	1.9%	3,440	681	11
	SQL	0.4%	767	0	114
	SVG	0.1%	229	0	1
Total			180,916	3,749	373

PHP Code Analysis | More results »

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 16

• wp_js_ticket_attachments
• wp_js_ticket_config
• wp_js_ticket_departments
• wp_js_ticket_email
• wp_js_ticket_emailtemplates
• wp_js_ticket_erasedatarequests
• wp_js_ticket_fieldsordering
• wp_js_ticket_jshdsessiondata
• wp_js_ticket_priorities
• wp_js_ticket_products
• wp_js_ticket_replies
• wp_js_ticket_slug
• wp_js_ticket_statuses
• wp_js_ticket_system_errors
• wp_js_ticket_tickets
• wp_js_ticket_users

Options wp_options 3

• _wpjshd_session_
• jssupport_post_installation
• jssupportticket_show_review_box_after

Roles 1

ID	Name
js_support_ticket_admin_agent	JS Help Desk agent (admin)

Capabilities 2

• jsst_support_ticket
• jsst_support_ticket_tickets

PHP Error Log 3 lines

[17-Jun-2025 04:38:09 UTC] PHP Warning:  chmod(): Operation not permitted in /wp-admin/includes/class-wp-filesystem-direct.php on line 173
[17-Jun-2025 04:38:30 UTC] PHP Warning:  chmod(): Operation not permitted in /wp-admin/includes/class-wp-filesystem-direct.php on line 173
[17-Jun-2025 04:38:40 UTC] PHP Warning:  chmod(): Operation not permitted in /wp-admin/includes/class-wp-filesystem-direct.php on line 173

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