JS Help Desk 2.9.6

Does JS Help Desk work with WordPress 6.8.1 and PHP 8.1.12? A smoke test was performed on .

Summary

Errors
3PHP warnings
No JavaScript exceptions
All test pages loaded successfully
No resource errors
Performance

Memory usage: 684.78 KiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: 0.038 seconds
The average page load time increased by this amount after activating the plugin.

Environment
WordPress version6.8.1
PHP version8.1.12
MySQL version10.6.10
PHP memory limit512M
Plugin Info
Last updated
Active installs 7,000+
WordPress.org page https://wordpress.org/plugins/js-support-ticket/
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Pages 14

Post Installation ‹ Test site — WordPress

Page screenshot: Post Installation ‹ Test site — WordPress
URL /wp-admin/admin.php?page=postinstallation&jstlay=stepone
Requested URL /wp-admin/plugins.php?action=activate&plugin=js-support-ticket%2Fjs-support-ticket.php&plugin_status=all&paged=1&s&_wpnonce=74068924de
Aspect after-activation
HTTP status 200
Load time 0.718 s
Memory usage 5.28 MiB
JS errors None
Resource errors None

Help Desk

Page screenshot: Help Desk
URL /wp-admin/admin.php?page=jssupportticket
Aspect menu-item
HTTP status 200
Load time 1.776 s
Memory usage 5.24 MiB
JS errors None
Resource errors None

Help Desk → Tickets

Page screenshot: Help Desk → Tickets
URL /wp-admin/admin.php?page=ticket
Aspect menu-item
HTTP status 200
Load time 0.401 s
Memory usage 4.59 MiB
JS errors None
Resource errors None

Help Desk → Fields

Page screenshot: Help Desk → Fields
URL /wp-admin/admin.php?page=fieldordering
Aspect menu-item
HTTP status 200
Load time 0.410 s
Memory usage 4.53 MiB
JS errors None
Resource errors None

Help Desk → Configurations

Page screenshot: Help Desk → Configurations
URL /wp-admin/admin.php?page=configuration
Aspect menu-item
HTTP status 200
Load time 1.145 s
Memory usage 6.07 MiB
JS errors None
Resource errors None

Help Desk → Priority

Page screenshot: Help Desk → Priority
URL /wp-admin/admin.php?page=priority
Aspect menu-item
HTTP status 200
Load time 0.311 s
Memory usage 4.27 MiB
JS errors None
Resource errors None

Help Desk → Departments

Page screenshot: Help Desk → Departments
URL /wp-admin/admin.php?page=department
Aspect menu-item
HTTP status 200
Load time 0.460 s
Memory usage 4.27 MiB
JS errors None
Resource errors None

Help Desk → Themes

Page screenshot: Help Desk → Themes
URL /wp-admin/admin.php?page=themes
Aspect menu-item
HTTP status 200
Load time 0.642 s
Memory usage 4.43 MiB
JS errors None
Resource errors None

Help Desk → Reports

Page screenshot: Help Desk → Reports
URL /wp-admin/admin.php?page=reports
Aspect menu-item
HTTP status 200
Load time 0.358 s
Memory usage 4.17 MiB
JS errors None
Resource errors None

Help Desk → Email Templates

Page screenshot: Help Desk → Email Templates
URL /wp-admin/admin.php?page=emailtemplate
Aspect menu-item
HTTP status 200
Load time 0.633 s
Memory usage 4.75 MiB
JS errors None
Resource errors None

Help Desk → Translations

Page screenshot: Help Desk → Translations
URL /wp-admin/admin.php?page=jssupportticket&jstlay=translations
Aspect menu-item
HTTP status 200
Load time 0.349 s
Memory usage 4.17 MiB
JS errors None
Resource errors None

Help Desk → Premium Addons

Page screenshot: Help Desk → Premium Addons
URL /wp-admin/admin.php?page=premiumplugin
Aspect menu-item
HTTP status 200
Load time 0.269 s
Memory usage 4.23 MiB
JS errors None
Resource errors None

Help Desk → Help

Page screenshot: Help Desk → Help
URL /wp-admin/admin.php?page=jssupportticket&jstlay=help
Aspect menu-item
HTTP status 200
Load time 0.352 s
Memory usage 4.39 MiB
JS errors None
Resource errors None

Test site – Just another WordPress site

Page screenshot: Test site – Just another WordPress site
URL /
Aspect front-page
HTTP status 200
Load time 0.316 s
Memory usage 4 MiB
JS errors None
Resource errors None

Benchmark

URL Load time Memory usage
Inactive Active Change Inactive Active Change
/wp-admin/index.php0.351 s0.359 s+0.008 s3.51 MiB4.18 MiB+ 693.81 KiB
/wp-admin/edit.php0.210 s0.208 s-0.002 s3.57 MiB4.28 MiB+ 721.24 KiB
/wp-admin/post-new.php0.802 s1.158 s+0.356 s6.06 MiB6.8 MiB+ 753.1 KiB
/wp-admin/upload.php0.590 s0.651 s+0.061 s3.52 MiB4.18 MiB+ 674.33 KiB
/wp-admin/options-writing.php0.232 s0.221 s-0.011 s3.5 MiB4.17 MiB+ 683.22 KiB
/wp-admin/media-new.php0.335 s0.323 s-0.012 s3.49 MiB4.17 MiB+ 691.41 KiB
/wp-admin/edit-tags.php?taxonomy=category0.224 s0.204 s-0.020 s3.5 MiB4.18 MiB+ 696.59 KiB
/wp-admin/post-new.php?post_type=page0.669 s0.661 s-0.008 s6.05 MiB6.72 MiB+ 688.97 KiB
/wp-admin/options-discussion.php0.274 s0.349 s+0.075 s3.5 MiB4.16 MiB+ 674.82 KiB
/wp-admin/edit-comments.php0.225 s0.236 s+0.011 s3.52 MiB4.19 MiB+ 679.22 KiB
/0.319 s0.279 s-0.040 s3.43 MiB4 MiB+ 575.85 KiB
Average 0.385 s0.423 s+0.038 s3.97 MiB4.64 MiB+ 684.78 KiB

Code Statistics

Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.

PO File
PHP
Language % Lines of code Comment lines Files
PO File61.4%100,653219
PHP32.4%53,0532,633212
CSS3.5%5,72840012
JavaScript2.1%3,44068111
SQL0.5%7630113
SVG0.1%22901
Total 163,866 3,716 368

PHP Code Analysis | More results »

Lines of code 24,962
Total complexity 5,065
Median class complexity 24.0
Median method complexity 3.0
Most complex class JSSTticketModel
Most complex function JSSTemailModel::sendMail()
Classes 84
Methods 749
Functions 30

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 16

Options wp_options 3

Roles 1

ID Name
js_support_ticket_admin_agentJS Help Desk agent (admin)

Capabilities 2

PHP Error Log 3 lines

[11-Jun-2025 05:54:27 UTC] PHP Warning:  chmod(): Operation not permitted in /wp-admin/includes/class-wp-filesystem-direct.php on line 173
[11-Jun-2025 05:54:47 UTC] PHP Warning:  chmod(): Operation not permitted in /wp-admin/includes/class-wp-filesystem-direct.php on line 173
[11-Jun-2025 05:54:56 UTC] PHP Warning:  chmod(): Operation not permitted in /wp-admin/includes/class-wp-filesystem-direct.php on line 173
See also: All tests for this plugin, How to Hide JS Help Desk Admin Menus