JS Help Desk 2.8.4
Does JS Help Desk work with WordPress 6.5 and PHP 8.1.12? A smoke test was performed on .
Summary
Errors
| 9 | PHP warnings |
| No JavaScript exceptions | |
| All test pages loaded successfully | |
| No resource errors |
Performance
Memory usage: 660.42 KiB
The average PHP memory usage increased by this amount after activating by the plugin.
Page speed impact:
insignificant.
The plugin didn't make the site noticeably slower.
Environment
| WordPress version | 6.5 |
|---|---|
| PHP version | 8.1.12 |
| MySQL version | 10.6.10 |
| PHP memory limit | 512M |
Plugin Info
| Last updated | |
|---|---|
| Active installs | 7,000+ |
| WordPress.org page | https://wordpress.org/plugins/js-support-ticket/ |
| Badges |
|
Pages 14
Post Installation ‹ Test site — WordPress
| URL | /wp-admin/admin.php?page=postinstallation&jstlay=stepone |
|---|---|
| Requested URL | /wp-admin/plugins.php?action=activate&plugin=js-support-ticket%2Fjs-support-ticket.php&plugin_status=all&paged=1&s&_wpnonce=c081f342b0 |
| Aspect | after-activation |
| HTTP status | 200 |
| Load time | 0.724 s |
| Memory usage | 5.21 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk
| URL | /wp-admin/admin.php?page=jssupportticket |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 1.689 s |
| Memory usage | 5.76 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Tickets
| URL | /wp-admin/admin.php?page=ticket |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.412 s |
| Memory usage | 4.32 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Fields
| URL | /wp-admin/admin.php?page=fieldordering |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.346 s |
| Memory usage | 4.25 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Configurations
| URL | /wp-admin/admin.php?page=configuration |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 1.385 s |
| Memory usage | 5.4 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Priority
| URL | /wp-admin/admin.php?page=priority |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.384 s |
| Memory usage | 4.13 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Departments
| URL | /wp-admin/admin.php?page=department |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.337 s |
| Memory usage | 4.13 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Themes
| URL | /wp-admin/admin.php?page=themes |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.698 s |
| Memory usage | 4.35 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Reports
| URL | /wp-admin/admin.php?page=reports |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.368 s |
| Memory usage | 4.06 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Email Templates
| URL | /wp-admin/admin.php?page=emailtemplate |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.561 s |
| Memory usage | 4.66 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Translations
| URL | /wp-admin/admin.php?page=jssupportticket&jstlay=translations |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.305 s |
| Memory usage | 4.08 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Premium Addons
| URL | /wp-admin/admin.php?page=premiumplugin |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.277 s |
| Memory usage | 4.15 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Help
| URL | /wp-admin/admin.php?page=jssupportticket&jstlay=help |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.341 s |
| Memory usage | 4.31 MiB |
| JS errors | None |
| Resource errors | None |
Test site – Just another WordPress site
| URL | / |
|---|---|
| Aspect | front-page |
| HTTP status | 200 |
| Load time | 0.481 s |
| Memory usage | 3.92 MiB |
| JS errors | None |
| Resource errors | None |
Benchmark
| URL | Load time | Memory usage | ||||
|---|---|---|---|---|---|---|
| Inactive | Active | Change | Inactive | Active | Change | |
| /wp-admin/index.php | 0.376 s | 0.374 s | -0.002 s | 3.44 MiB | 4.1 MiB | + 682.46 KiB |
| /wp-admin/edit.php | 0.220 s | 0.217 s | -0.003 s | 3.46 MiB | 4.13 MiB | + 686.33 KiB |
| /wp-admin/post-new.php | 0.944 s | 0.897 s | -0.047 s | 5.59 MiB | 6.26 MiB | + 681.79 KiB |
| /wp-admin/upload.php | 0.600 s | 0.348 s | -0.252 s | 3.38 MiB | 4.03 MiB | + 666.12 KiB |
| /wp-admin/options-writing.php | 0.225 s | 0.427 s | +0.202 s | 3.37 MiB | 4.01 MiB | + 657.37 KiB |
| /wp-admin/media-new.php | 0.303 s | 0.282 s | -0.021 s | 3.35 MiB | 4.01 MiB | + 677.91 KiB |
| /wp-admin/edit-tags.php?taxonomy=category | 0.190 s | 0.217 s | +0.027 s | 3.37 MiB | 4.03 MiB | + 682.51 KiB |
| /wp-admin/post-new.php?post_type=page | 0.560 s | 0.643 s | +0.083 s | 5.59 MiB | 6.25 MiB | + 681.72 KiB |
| /wp-admin/options-discussion.php | 0.400 s | 0.460 s | +0.060 s | 3.36 MiB | 4.01 MiB | + 667.64 KiB |
| /wp-admin/edit-comments.php | 0.267 s | 0.275 s | +0.008 s | 3.39 MiB | 4.04 MiB | + 664.5 KiB |
| / | 0.331 s | 0.268 s | -0.063 s | 3.42 MiB | 3.92 MiB | + 516.28 KiB |
| Average | 0.401 s | 0.401 s | -0.001 s | 3.79 MiB | 4.44 MiB | + 660.42 KiB |
Code Statistics
Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.
| Language | % | Lines of code | Comment lines | Files | |
|---|---|---|---|---|---|
| PO File | 62.4% | 97,690 | 2 | 19 | |
| PHP | 31.4% | 49,098 | 2,192 | 202 | |
| CSS | 3.6% | 5,647 | 394 | 12 | |
| JavaScript | 2.1% | 3,358 | 657 | 11 | |
| SQL | 0.4% | 561 | 0 | 101 | |
| SVG | 0.1% | 229 | 0 | 1 | |
| Total | 156,583 | 3,245 | 346 | ||
PHP Code Analysis | More results »
| Lines of code | 22,870 |
|---|---|
| Total complexity | 4,494 |
| Median class complexity | 22.0 |
| Median method complexity | 3.0 |
| Most complex class | JSSTticketModel |
| Most complex function | JSSTemailModel::sendMail() |
| Classes | 78 |
|---|---|
| Methods | 698 |
| Functions | 30 |
Additions
Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.
Database Tables 14
- wp_js_ticket_attachments
- wp_js_ticket_config
- wp_js_ticket_departments
- wp_js_ticket_email
- wp_js_ticket_emailtemplates
- wp_js_ticket_erasedatarequests
- wp_js_ticket_fieldsordering
- wp_js_ticket_jshdsessiondata
- wp_js_ticket_priorities
- wp_js_ticket_replies
- wp_js_ticket_slug
- wp_js_ticket_system_errors
- wp_js_ticket_tickets
- wp_js_ticket_users
Options wp_options 3
- _wpjshd_session_
- jssupport_post_installation
- jssupportticket_show_review_box_after
Capabilities 2
- jsst_support_ticket
- jsst_support_ticket_tickets
PHP Error Log 9 lines
[04-Apr-2024 07:22:31 UTC] PHP Warning: Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 15
[04-Apr-2024 07:22:31 UTC] PHP Warning: Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 16
[04-Apr-2024 07:22:31 UTC] PHP Warning: Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 17
[04-Apr-2024 07:22:31 UTC] PHP Warning: Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 18
[04-Apr-2024 07:22:31 UTC] PHP Warning: Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 19
[04-Apr-2024 07:22:31 UTC] PHP Warning: Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 20
[04-Apr-2024 07:22:31 UTC] PHP Warning: Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 21
[04-Apr-2024 07:22:31 UTC] PHP Warning: Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 22
[04-Apr-2024 07:22:31 UTC] PHP Warning: Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 23