Report - JS Help Desk 2.8.2

Does JS Help Desk work with WordPress 6.4.2 and PHP 8.1.12? A smoke test was performed on 2023-12-08 03:14:31 UTC.

Summary

Errors

9	PHP warnings
	No JavaScript exceptions
	All test pages loaded successfully
	No resource errors

Performance

Memory usage: 2.04 MiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: insignificant.
The plugin didn't make the site noticeably slower.

Environment

WordPress version	6.4.2
PHP version	8.1.12
MySQL version	10.6.10
PHP memory limit	512M

Plugin Info

Last updated	2025-03-20T07:23:00+00:00
Active installs	7,000+
WordPress.org page	https://wordpress.org/plugins/js-support-ticket/
Badges	Get badge code

Pages 14

Post Installation ‹ Test site — WordPress

URL	/wp-admin/admin.php?page=postinstallation&jstlay=stepone
Requested URL	/wp-admin/plugins.php?action=activate&plugin=js-support-ticket%2Fjs-support-ticket.php&plugin_status=all&paged=1&s&_wpnonce=8944308f24
Aspect	after-activation
HTTP status	200
Load time	0.880 s
Memory usage	6.54 MiB
JS errors	None
Resource errors	None

Help Desk

URL	/wp-admin/admin.php?page=jssupportticket
Aspect	menu-item
HTTP status	200
Load time	1.929 s
Memory usage	7.01 MiB
JS errors	None
Resource errors	None

Help Desk → Tickets

URL	/wp-admin/admin.php?page=ticket
Aspect	menu-item
HTTP status	200
Load time	0.392 s
Memory usage	5.66 MiB
JS errors	None
Resource errors	None

Help Desk → Fields

URL	/wp-admin/admin.php?page=fieldordering
Aspect	menu-item
HTTP status	200
Load time	0.391 s
Memory usage	5.59 MiB
JS errors	None
Resource errors	None

Help Desk → Configurations

URL	/wp-admin/admin.php?page=configuration
Aspect	menu-item
HTTP status	200
Load time	1.613 s
Memory usage	6.74 MiB
JS errors	None
Resource errors	None

Help Desk → Priority

URL	/wp-admin/admin.php?page=priority
Aspect	menu-item
HTTP status	200
Load time	0.438 s
Memory usage	5.47 MiB
JS errors	None
Resource errors	None

Help Desk → Departments

URL	/wp-admin/admin.php?page=department
Aspect	menu-item
HTTP status	200
Load time	0.362 s
Memory usage	5.46 MiB
JS errors	None
Resource errors	None

Help Desk → Themes

URL	/wp-admin/admin.php?page=themes
Aspect	menu-item
HTTP status	200
Load time	0.775 s
Memory usage	5.69 MiB
JS errors	None
Resource errors	None

Help Desk → Reports

URL	/wp-admin/admin.php?page=reports
Aspect	menu-item
HTTP status	200
Load time	0.446 s
Memory usage	5.39 MiB
JS errors	None
Resource errors	None

Help Desk → Email Templates

URL	/wp-admin/admin.php?page=emailtemplate
Aspect	menu-item
HTTP status	200
Load time	0.654 s
Memory usage	5.99 MiB
JS errors	None
Resource errors	None

Help Desk → Translations

URL	/wp-admin/admin.php?page=jssupportticket&jstlay=translations
Aspect	menu-item
HTTP status	200
Load time	0.344 s
Memory usage	5.42 MiB
JS errors	None
Resource errors	None

Help Desk → Premium Addons

URL	/wp-admin/admin.php?page=premiumplugin
Aspect	menu-item
HTTP status	200
Load time	0.346 s
Memory usage	5.48 MiB
JS errors	None
Resource errors	None

Help Desk → Help

URL	/wp-admin/admin.php?page=jssupportticket&jstlay=help
Aspect	menu-item
HTTP status	200
Load time	0.346 s
Memory usage	5.65 MiB
JS errors	None
Resource errors	None

Test site – Just another WordPress site

URL	/
Aspect	front-page
HTTP status	200
Load time	0.340 s
Memory usage	5.25 MiB
JS errors	None
Resource errors	None

Benchmark

URL	Load time			Memory usage
URL	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.505 s	0.372 s	-0.133 s	3.38 MiB	5.44 MiB	+ 2.06 MiB
/wp-admin/edit.php	0.272 s	0.234 s	-0.038 s	3.41 MiB	5.47 MiB	+ 2.06 MiB
/wp-admin/post-new.php	1.068 s	1.226 s	+0.158 s	5.46 MiB	7.51 MiB	+ 2.06 MiB
/wp-admin/upload.php	0.758 s	0.628 s	-0.130 s	3.32 MiB	5.36 MiB	+ 2.04 MiB
/wp-admin/options-writing.php	0.259 s	0.255 s	-0.004 s	3.32 MiB	5.35 MiB	+ 2.03 MiB
/wp-admin/media-new.php	0.353 s	0.299 s	-0.054 s	3.29 MiB	5.35 MiB	+ 2.05 MiB
/wp-admin/edit-tags.php?taxonomy=category	0.248 s	0.253 s	+0.005 s	3.31 MiB	5.37 MiB	+ 2.06 MiB
/wp-admin/post-new.php?post_type=page	0.723 s	0.679 s	-0.044 s	5.45 MiB	7.51 MiB	+ 2.06 MiB
/wp-admin/options-discussion.php	0.429 s	0.332 s	-0.097 s	3.3 MiB	5.35 MiB	+ 2.04 MiB
/wp-admin/edit-comments.php	0.288 s	0.579 s	+0.291 s	3.33 MiB	5.38 MiB	+ 2.04 MiB
/	0.354 s	0.363 s	+0.009 s	3.36 MiB	5.25 MiB	+ 1.9 MiB
Average	0.478 s	0.475 s	-0.003 s	3.72 MiB	5.76 MiB	+ 2.04 MiB

Code Statistics

Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.

PO File

PHP

Language		%	Lines of code	Comment lines	Files
	PO File	62.4%	97,703	2	19
	PHP	31.3%	49,070	2,180	202
	CSS	3.6%	5,647	394	12
	JavaScript	2.1%	3,358	657	11
	SQL	0.4%	550	0	99
	SVG	0.1%	229	0	1
Total			156,557	3,233	344

PHP Code Analysis | More results »

Lines of code	22,841
Total complexity	4,486
Median class complexity	22.0
Median method complexity	3.0
Most complex class	JSSTticketModel
Most complex function	JSSTemailModel::sendMail()

Classes	78
Methods	697
Functions	30

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 14

wp_js_ticket_attachments
wp_js_ticket_config
wp_js_ticket_departments
wp_js_ticket_email
wp_js_ticket_emailtemplates
wp_js_ticket_erasedatarequests
wp_js_ticket_fieldsordering
wp_js_ticket_jshdsessiondata
wp_js_ticket_priorities
wp_js_ticket_replies
wp_js_ticket_slug
wp_js_ticket_system_errors
wp_js_ticket_tickets
wp_js_ticket_users

Options `wp_options` 3

_wpjshd_session_
jssupport_post_installation
jssupportticket_show_review_box_after

Capabilities 2

jsst_support_ticket
jsst_support_ticket_tickets

PHP Error Log 9 lines

[08-Dec-2023 03:15:05 UTC] PHP Warning:  Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 15
[08-Dec-2023 03:15:05 UTC] PHP Warning:  Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 16
[08-Dec-2023 03:15:05 UTC] PHP Warning:  Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 17
[08-Dec-2023 03:15:05 UTC] PHP Warning:  Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 18
[08-Dec-2023 03:15:05 UTC] PHP Warning:  Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 19
[08-Dec-2023 03:15:05 UTC] PHP Warning:  Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 20
[08-Dec-2023 03:15:05 UTC] PHP Warning:  Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 21
[08-Dec-2023 03:15:05 UTC] PHP Warning:  Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 22
[08-Dec-2023 03:15:05 UTC] PHP Warning:  Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 23

JS Help Desk 2.8.2