JS Help Desk 2.8.0
Does JS Help Desk work with WordPress 6.4.1 and PHP 8.1.12? A smoke test was performed on .
Summary
Errors
| 11 | PHP warnings |
| No JavaScript exceptions | |
| All test pages loaded successfully | |
| No resource errors |
Performance
Memory usage: 261.34 KiB
The average PHP memory usage increased by this amount after activating by the plugin.
Page speed impact:
insignificant.
The plugin didn't make the site noticeably slower.
Environment
| WordPress version | 6.4.1 |
|---|---|
| PHP version | 8.1.12 |
| MySQL version | 10.6.10 |
| PHP memory limit | 512M |
Plugin Info
| Last updated | |
|---|---|
| Active installs | 7,000+ |
| WordPress.org page | https://wordpress.org/plugins/js-support-ticket/ |
| Badges |
|
Pages 14
Post Installation ‹ Test site — WordPress
| URL | /wp-admin/admin.php?page=postinstallation&jstlay=stepone |
|---|---|
| Requested URL | /wp-admin/plugins.php?action=activate&plugin=js-support-ticket%2Fjs-support-ticket.php&plugin_status=all&paged=1&s&_wpnonce=448450f935 |
| Aspect | after-activation |
| HTTP status | 200 |
| Load time | 0.716 s |
| Memory usage | 4.76 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk
| URL | /wp-admin/admin.php?page=jssupportticket |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 1.596 s |
| Memory usage | 5.22 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Tickets
| URL | /wp-admin/admin.php?page=ticket |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.402 s |
| Memory usage | 3.87 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Fields
| URL | /wp-admin/admin.php?page=fieldordering |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.338 s |
| Memory usage | 3.81 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Configurations
| URL | /wp-admin/admin.php?page=configuration |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 1.165 s |
| Memory usage | 4.94 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Priority
| URL | /wp-admin/admin.php?page=priority |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.363 s |
| Memory usage | 3.68 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Departments
| URL | /wp-admin/admin.php?page=department |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.381 s |
| Memory usage | 3.68 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Themes
| URL | /wp-admin/admin.php?page=themes |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.529 s |
| Memory usage | 3.83 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Reports
| URL | /wp-admin/admin.php?page=reports |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.280 s |
| Memory usage | 3.61 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Email Templates
| URL | /wp-admin/admin.php?page=emailtemplate |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.642 s |
| Memory usage | 4.1 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Translations
| URL | /wp-admin/admin.php?page=jssupportticket&jstlay=translations |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.337 s |
| Memory usage | 3.64 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Premium Addons
| URL | /wp-admin/admin.php?page=premiumplugin |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.346 s |
| Memory usage | 3.7 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Help
| URL | /wp-admin/admin.php?page=jssupportticket&jstlay=help |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.339 s |
| Memory usage | 3.87 MiB |
| JS errors | None |
| Resource errors | None |
Test site – Just another WordPress site
| URL | / |
|---|---|
| Aspect | front-page |
| HTTP status | 200 |
| Load time | 0.310 s |
| Memory usage | 3.47 MiB |
| JS errors | None |
| Resource errors | None |
Benchmark
| URL | Load time | Memory usage | ||||
|---|---|---|---|---|---|---|
| Inactive | Active | Change | Inactive | Active | Change | |
| /wp-admin/index.php | 0.359 s | 0.359 s | +0.000 s | 3.38 MiB | 3.66 MiB | + 282.84 KiB |
| /wp-admin/edit.php | 0.209 s | 0.459 s | +0.250 s | 3.41 MiB | 3.69 MiB | + 286.7 KiB |
| /wp-admin/post-new.php | 0.934 s | 0.899 s | -0.035 s | 5.46 MiB | 5.73 MiB | + 282.18 KiB |
| /wp-admin/upload.php | 0.578 s | 0.387 s | -0.191 s | 3.32 MiB | 3.58 MiB | + 266.52 KiB |
| /wp-admin/options-writing.php | 0.221 s | 0.209 s | -0.012 s | 3.32 MiB | 3.57 MiB | + 258.37 KiB |
| /wp-admin/media-new.php | 0.312 s | 0.384 s | +0.072 s | 3.29 MiB | 3.57 MiB | + 278.28 KiB |
| /wp-admin/edit-tags.php?taxonomy=category | 0.194 s | 0.201 s | +0.007 s | 3.31 MiB | 3.59 MiB | + 282.88 KiB |
| /wp-admin/post-new.php?post_type=page | 0.596 s | 0.636 s | +0.040 s | 5.45 MiB | 5.73 MiB | + 286.11 KiB |
| /wp-admin/options-discussion.php | 0.227 s | 0.300 s | +0.073 s | 3.3 MiB | 3.56 MiB | + 268.02 KiB |
| /wp-admin/edit-comments.php | 0.227 s | 0.236 s | +0.009 s | 3.33 MiB | 3.59 MiB | + 264.88 KiB |
| / | 0.294 s | 0.261 s | -0.033 s | 3.36 MiB | 3.47 MiB | + 117.92 KiB |
| Average | 0.377 s | 0.394 s | +0.016 s | 3.72 MiB | 3.98 MiB | + 261.34 KiB |
Code Statistics
Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.
| Language | % | Lines of code | Comment lines | Files | |
|---|---|---|---|---|---|
| PO File | 49.2% | 56,587 | 195 | 14 | |
| PHP | 42.4% | 48,790 | 2,164 | 202 | |
| CSS | 4.8% | 5,521 | 387 | 12 | |
| JavaScript | 2.9% | 3,358 | 657 | 11 | |
| SQL | 0.5% | 541 | 0 | 97 | |
| SVG | 0.2% | 229 | 0 | 1 | |
| Total | 115,026 | 3,403 | 337 | ||
PHP Code Analysis | More results »
| Lines of code | 22,746 |
|---|---|
| Total complexity | 4,483 |
| Median class complexity | 22.0 |
| Median method complexity | 3.0 |
| Most complex class | JSSTticketModel |
| Most complex function | JSSTemailModel::sendMail() |
| Classes | 78 |
|---|---|
| Methods | 696 |
| Functions | 30 |
Additions
Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.
Database Tables 14
- wp_js_ticket_attachments
- wp_js_ticket_config
- wp_js_ticket_departments
- wp_js_ticket_email
- wp_js_ticket_emailtemplates
- wp_js_ticket_erasedatarequests
- wp_js_ticket_fieldsordering
- wp_js_ticket_jshdsessiondata
- wp_js_ticket_priorities
- wp_js_ticket_replies
- wp_js_ticket_slug
- wp_js_ticket_system_errors
- wp_js_ticket_tickets
- wp_js_ticket_users
Options wp_options 3
- _wpjshd_session_
- jssupport_post_installation
- jssupportticket_show_review_box_after
Capabilities 2
- jsst_support_ticket
- jsst_support_ticket_tickets
PHP Error Log 11 lines
[10-Nov-2023 10:05:10 UTC] PHP Warning: Undefined variable $allticket_percentage in /wp-content/plugins/js-support-ticket/modules/ticket/tpls/admin_tickets.php on line 250
[10-Nov-2023 10:05:10 UTC] PHP Warning: Undefined variable $allticket_percentage in /wp-content/plugins/js-support-ticket/modules/ticket/tpls/admin_tickets.php on line 251
[10-Nov-2023 10:05:17 UTC] PHP Warning: Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 15
[10-Nov-2023 10:05:17 UTC] PHP Warning: Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 16
[10-Nov-2023 10:05:17 UTC] PHP Warning: Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 17
[10-Nov-2023 10:05:17 UTC] PHP Warning: Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 18
[10-Nov-2023 10:05:17 UTC] PHP Warning: Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 19
[10-Nov-2023 10:05:17 UTC] PHP Warning: Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 20
[10-Nov-2023 10:05:17 UTC] PHP Warning: Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 21
[10-Nov-2023 10:05:17 UTC] PHP Warning: Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 22
[10-Nov-2023 10:05:17 UTC] PHP Warning: Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 23