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2. JS Help Desk – The Ultimate Help Desk & Support Plugin
3. 2.7.0

JS Help Desk 2.7.0

Does JS Help Desk work with WordPress 6.1.1 and PHP 7.4.8? A smoke test was performed on 2022-11-17 00:25:03 UTC.

Summary

Pages 14

Post Installation ‹ Test site — WordPress

Help Desk

Help Desk → Tickets

Help Desk → Fields

Help Desk → Configurations

Help Desk → Priority

Help Desk → Departments

Help Desk → Themes

Help Desk → Reports

Help Desk → Email Templates

Help Desk → Translations

Help Desk → Premium Addons

Help Desk → Help

Test site – Just another WordPress site

Benchmark

URL	Load time			Memory usage
	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.396 s	0.400 s	+0.004 s	3.54 MiB	3.78 MiB	+ 239.82 KiB
/wp-admin/edit.php	0.184 s	0.217 s	+0.033 s	3.57 MiB	3.81 MiB	+ 243.32 KiB
/wp-admin/post-new.php	1.099 s	1.802 s	+0.703 s	5.46 MiB	5.69 MiB	+ 237.29 KiB
/wp-admin/upload.php	0.509 s	0.362 s	-0.147 s	3.41 MiB	3.7 MiB	+ 302.96 KiB
/wp-admin/options-writing.php	0.263 s	0.182 s	-0.081 s	3.4 MiB	3.62 MiB	+ 222.34 KiB
/wp-admin/media-new.php	0.271 s	0.236 s	-0.035 s	3.38 MiB	3.68 MiB	+ 304.98 KiB
/wp-admin/edit-tags.php?taxonomy=category	0.193 s	0.371 s	+0.178 s	3.48 MiB	3.71 MiB	+ 240.69 KiB
/wp-admin/post-new.php?post_type=page	0.966 s	0.757 s	-0.209 s	5.46 MiB	5.68 MiB	+ 233.18 KiB
/wp-admin/options-discussion.php	0.224 s	0.295 s	+0.071 s	3.38 MiB	3.62 MiB	+ 240.35 KiB
/wp-admin/edit-comments.php	0.214 s	0.229 s	+0.015 s	3.48 MiB	3.71 MiB	+ 238.46 KiB
/	0.366 s	0.328 s	-0.038 s	3.46 MiB	3.54 MiB	+ 81.43 KiB
Average	0.426 s	0.471 s	+0.045 s	3.82 MiB	4.05 MiB	+ 234.98 KiB

Code Statistics

Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.

Language		%	Lines of code	Comment lines	Files
	PO File	47.8%	56,587	195	14
	PHP	44.3%	52,448	5,572	204
	CSS	4.3%	5,062	318	11
	JavaScript	2.8%	3,268	664	9
	SQL	0.4%	508	0	87
	JSON	0.3%	398	0	1
	SVG	0.2%	229	0	1
Total			118,500	6,749	327

PHP Code Analysis | More results »

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 14

• wp_js_ticket_attachments
• wp_js_ticket_config
• wp_js_ticket_departments
• wp_js_ticket_email
• wp_js_ticket_emailtemplates
• wp_js_ticket_erasedatarequests
• wp_js_ticket_fieldsordering
• wp_js_ticket_jshdsessiondata
• wp_js_ticket_priorities
• wp_js_ticket_replies
• wp_js_ticket_slug
• wp_js_ticket_system_errors
• wp_js_ticket_tickets
• wp_js_ticket_users

Options wp_options 3

• _wpjshd_session_
• jssupport_post_installation
• jssupportticket_show_review_box_after

User Metadata wp_usermeta 1

• wp_persisted_preferences

Capabilities 2

• jsst_support_ticket
• jsst_support_ticket_tickets

PHP Error Log 11 lines

[17-Nov-2022 00:25:24 UTC] PHP Notice:  Undefined variable: allticket_percentage in /wp-content/plugins/js-support-ticket/modules/ticket/tpls/admin_tickets.php on line 237
[17-Nov-2022 00:25:24 UTC] PHP Notice:  Undefined variable: allticket_percentage in /wp-content/plugins/js-support-ticket/modules/ticket/tpls/admin_tickets.php on line 238
[17-Nov-2022 00:25:31 UTC] PHP Notice:  Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 11
[17-Nov-2022 00:25:31 UTC] PHP Notice:  Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 12
[17-Nov-2022 00:25:31 UTC] PHP Notice:  Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 13
[17-Nov-2022 00:25:31 UTC] PHP Notice:  Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 14
[17-Nov-2022 00:25:31 UTC] PHP Notice:  Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 15
[17-Nov-2022 00:25:31 UTC] PHP Notice:  Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 16
[17-Nov-2022 00:25:31 UTC] PHP Notice:  Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 17
[17-Nov-2022 00:25:31 UTC] PHP Notice:  Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 18
[17-Nov-2022 00:25:31 UTC] PHP Notice:  Trying to access array offset on value of type null in /wp-content/plugins/js-support-ticket/modules/themes/tpls/admin_themes.php on line 19

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