JS Help Desk 2.6.0
Does JS Help Desk work with WordPress 5.9 and PHP 7.4.8? A smoke test was performed on .
Summary
Errors
| 2 | PHP notices |
| No JavaScript exceptions | |
| All test pages loaded successfully | |
| No resource errors |
Performance
Memory usage: 221.51 KiB
The average PHP memory usage increased by this amount after activating by the plugin.
Page speed impact:
0.024 seconds
The average page load time increased by this amount after activating the plugin.
Environment
| WordPress version | 5.9 |
|---|---|
| PHP version | 7.4.8 |
| MySQL version | 8.0.21 |
| PHP memory limit | 256M |
Plugin Info
| Last updated | |
|---|---|
| Active installs | 7,000+ |
| WordPress.org page | https://wordpress.org/plugins/js-support-ticket/ |
| Badges |
|
Pages 14
Post Installation ‹ Test site — WordPress
| URL | /wp-admin/admin.php?page=postinstallation&jstlay=stepone |
|---|---|
| Requested URL | /wp-admin/plugins.php?action=activate&plugin=js-support-ticket%2Fjs-support-ticket.php&plugin_status=all&paged=1&s&_wpnonce=3320f9c517 |
| Aspect | after-activation |
| HTTP status | 200 |
| Load time | 0.877 s |
| Memory usage | 4.37 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk
| URL | /wp-admin/admin.php?page=jssupportticket |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 1.627 s |
| Memory usage | 5.1 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Tickets
| URL | /wp-admin/admin.php?page=ticket |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.366 s |
| Memory usage | 3.8 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Fields
| URL | /wp-admin/admin.php?page=fieldordering |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.298 s |
| Memory usage | 3.63 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Configurations
| URL | /wp-admin/admin.php?page=configuration |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 1.323 s |
| Memory usage | 4.82 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Priority
| URL | /wp-admin/admin.php?page=priority |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.500 s |
| Memory usage | 3.57 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Departments
| URL | /wp-admin/admin.php?page=department |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.269 s |
| Memory usage | 3.56 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Themes
| URL | /wp-admin/admin.php?page=themes |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.520 s |
| Memory usage | 3.65 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Email Templates
| URL | /wp-admin/admin.php?page=emailtemplate |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.574 s |
| Memory usage | 3.92 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Reports
| URL | /wp-admin/admin.php?page=reports |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.421 s |
| Memory usage | 3.5 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Translations
| URL | /wp-admin/admin.php?page=jssupportticket&jstlay=translations |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.324 s |
| Memory usage | 3.5 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Premium Addons
| URL | /wp-admin/admin.php?page=premiumplugin |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.293 s |
| Memory usage | 3.51 MiB |
| JS errors | None |
| Resource errors | None |
Help Desk → Help
| URL | /wp-admin/admin.php?page=jssupportticket&jstlay=help |
|---|---|
| Aspect | menu-item |
| HTTP status | 200 |
| Load time | 0.309 s |
| Memory usage | 3.7 MiB |
| JS errors | None |
| Resource errors | None |
Test site – Just another WordPress site
| URL | / |
|---|---|
| Aspect | front-page |
| HTTP status | 200 |
| Load time | 0.506 s |
| Memory usage | 3.52 MiB |
| JS errors | None |
| Resource errors | None |
Benchmark
| URL | Load time | Memory usage | ||||
|---|---|---|---|---|---|---|
| Inactive | Active | Change | Inactive | Active | Change | |
| /wp-admin/index.php | 0.349 s | 0.406 s | +0.057 s | 3.36 MiB | 3.58 MiB | + 218.81 KiB |
| /wp-admin/edit.php | 0.192 s | 0.230 s | +0.038 s | 3.39 MiB | 3.61 MiB | + 223.66 KiB |
| /wp-admin/post-new.php | 1.054 s | 1.152 s | +0.098 s | 6.14 MiB | 6.37 MiB | + 232.34 KiB |
| /wp-admin/upload.php | 0.734 s | 0.507 s | -0.227 s | 3.24 MiB | 3.46 MiB | + 225.97 KiB |
| /wp-admin/options-writing.php | 0.208 s | 0.294 s | +0.086 s | 3.24 MiB | 3.44 MiB | + 210.7 KiB |
| /wp-admin/media-new.php | 0.240 s | 0.348 s | +0.108 s | 3.22 MiB | 3.44 MiB | + 227.96 KiB |
| /wp-admin/edit-tags.php?taxonomy=category | 0.184 s | 0.272 s | +0.088 s | 3.25 MiB | 3.47 MiB | + 227.3 KiB |
| /wp-admin/post-new.php?post_type=page | 0.966 s | 1.011 s | +0.045 s | 6.14 MiB | 6.37 MiB | + 232.27 KiB |
| /wp-admin/options-discussion.php | 0.229 s | 0.305 s | +0.076 s | 3.22 MiB | 3.44 MiB | + 227.34 KiB |
| /wp-admin/edit-comments.php | 0.221 s | 0.253 s | +0.032 s | 3.26 MiB | 3.54 MiB | + 280.71 KiB |
| / | 0.458 s | 0.322 s | -0.136 s | 3.4 MiB | 3.52 MiB | + 129.56 KiB |
| Average | 0.440 s | 0.464 s | +0.024 s | 3.81 MiB | 4.02 MiB | + 221.51 KiB |
Code Statistics
Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.
| Language | % | Lines of code | Comment lines | Files | |
|---|---|---|---|---|---|
| PO File | 48.1% | 56,587 | 195 | 14 | |
| PHP | 44.0% | 51,842 | 5,445 | 203 | |
| CSS | 4.2% | 4,951 | 299 | 10 | |
| JavaScript | 2.8% | 3,242 | 664 | 9 | |
| SQL | 0.4% | 477 | 0 | 77 | |
| JSON | 0.3% | 398 | 0 | 1 | |
| SVG | 0.2% | 229 | 0 | 1 | |
| Total | 117,726 | 6,603 | 315 | ||
PHP Code Analysis | More results »
| Lines of code | 26,968 |
|---|---|
| Total complexity | 6,075 |
| Median class complexity | 22.0 |
| Median method complexity | 3.0 |
| Most complex class | upload |
| Most complex function | upload::process() |
| Classes | 81 |
|---|---|
| Methods | 710 |
| Functions | 29 |
Additions
Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.
Database Tables 14
- wp_js_ticket_attachments
- wp_js_ticket_config
- wp_js_ticket_departments
- wp_js_ticket_email
- wp_js_ticket_emailtemplates
- wp_js_ticket_erasedatarequests
- wp_js_ticket_fieldsordering
- wp_js_ticket_jshdsessiondata
- wp_js_ticket_priorities
- wp_js_ticket_replies
- wp_js_ticket_slug
- wp_js_ticket_system_errors
- wp_js_ticket_tickets
- wp_js_ticket_users
Options wp_options 3
- _wpjshd_session_
- jssupport_post_installation
- jssupportticket_show_review_box_after
Capabilities 2
- jsst_support_ticket
- jsst_support_ticket_tickets
PHP Error Log 2 lines
[27-Jan-2022 10:35:59 UTC] PHP Notice: Undefined variable: allticket_percentage in /wp-content/plugins/js-support-ticket/modules/ticket/tpls/admin_tickets.php on line 237
[27-Jan-2022 10:35:59 UTC] PHP Notice: Undefined variable: allticket_percentage in /wp-content/plugins/js-support-ticket/modules/ticket/tpls/admin_tickets.php on line 238