Report - JS Help Desk 2.5.5

Does JS Help Desk work with WordPress 5.8.2 and PHP 7.4.8? A smoke test was performed on 2021-11-12 05:02:26 UTC.

Summary

Errors

2	PHP notices
	No JavaScript exceptions
	All test pages loaded successfully
	No resource errors

Performance

Memory usage: 212.74 KiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: insignificant.
The plugin didn't make the site noticeably slower.

Environment

WordPress version	5.8.2
PHP version	7.4.8
MySQL version	8.0.21
PHP memory limit	256M

Plugin Info

Last updated	2025-03-20T07:23:00+00:00
Active installs	7,000+
WordPress.org page	https://wordpress.org/plugins/js-support-ticket/
Badges	Get badge code

Pages 13

Post Installation ‹ Test site — WordPress

URL	/wp-admin/admin.php?page=postinstallation&jstlay=stepone
Requested URL	/wp-admin/plugins.php?action=activate&plugin=js-support-ticket%2Fjs-support-ticket.php&plugin_status=all&paged=1&s&_wpnonce=003cb15929
Aspect	after-activation
HTTP status	200
Load time	0.841 s
Memory usage	4.14 MiB
JS errors	None
Resource errors	None

Help Desk

URL	/wp-admin/admin.php?page=jssupportticket
Aspect	menu-item
HTTP status	200
Load time	1.498 s
Memory usage	4.88 MiB
JS errors	None
Resource errors	None

Help Desk → Tickets

URL	/wp-admin/admin.php?page=ticket
Aspect	menu-item
HTTP status	200
Load time	0.340 s
Memory usage	3.52 MiB
JS errors	None
Resource errors	None

Help Desk → Fields

URL	/wp-admin/admin.php?page=fieldordering
Aspect	menu-item
HTTP status	200
Load time	0.369 s
Memory usage	3.41 MiB
JS errors	None
Resource errors	None

Help Desk → Priority

URL	/wp-admin/admin.php?page=priority
Aspect	menu-item
HTTP status	200
Load time	0.249 s
Memory usage	3.35 MiB
JS errors	None
Resource errors	None

Help Desk → Departments

URL	/wp-admin/admin.php?page=department
Aspect	menu-item
HTTP status	200
Load time	0.303 s
Memory usage	3.34 MiB
JS errors	None
Resource errors	None

Help Desk → Themes

URL	/wp-admin/admin.php?page=themes
Aspect	menu-item
HTTP status	200
Load time	0.470 s
Memory usage	3.43 MiB
JS errors	None
Resource errors	None

Help Desk → Email Templates

URL	/wp-admin/admin.php?page=emailtemplate
Aspect	menu-item
HTTP status	200
Load time	0.842 s
Memory usage	3.69 MiB
JS errors	None
Resource errors	None

Help Desk → Reports

URL	/wp-admin/admin.php?page=reports
Aspect	menu-item
HTTP status	200
Load time	0.383 s
Memory usage	3.27 MiB
JS errors	None
Resource errors	None

Help Desk → Translations

URL	/wp-admin/admin.php?page=jssupportticket&jstlay=translations
Aspect	menu-item
HTTP status	200
Load time	0.365 s
Memory usage	3.28 MiB
JS errors	None
Resource errors	None

Help Desk → Premium Addons

URL	/wp-admin/admin.php?page=premiumplugin
Aspect	menu-item
HTTP status	200
Load time	0.269 s
Memory usage	3.29 MiB
JS errors	None
Resource errors	None

Help Desk → Help

URL	/wp-admin/admin.php?page=jssupportticket&jstlay=help
Aspect	menu-item
HTTP status	200
Load time	0.295 s
Memory usage	3.48 MiB
JS errors	None
Resource errors	None

Test site – Just another WordPress site

URL	/
Aspect	front-page
HTTP status	200
Load time	0.414 s
Memory usage	3.07 MiB
JS errors	None
Resource errors	None

Benchmark

URL	Load time			Memory usage
URL	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.328 s	0.374 s	+0.046 s	3.08 MiB	3.29 MiB	+ 217.25 KiB
/wp-admin/edit.php	0.173 s	0.202 s	+0.029 s	3.11 MiB	3.39 MiB	+ 287.2 KiB
/wp-admin/post-new.php	0.902 s	1.037 s	+0.135 s	5.27 MiB	5.48 MiB	+ 213.78 KiB
/wp-admin/upload.php	0.488 s	0.410 s	-0.078 s	3.03 MiB	3.24 MiB	+ 215.8 KiB
/wp-admin/options-writing.php	0.261 s	0.169 s	-0.092 s	3.02 MiB	3.22 MiB	+ 200.66 KiB
/wp-admin/media-new.php	0.283 s	0.398 s	+0.115 s	3.01 MiB	3.22 MiB	+ 217.8 KiB
/wp-admin/edit-tags.php?taxonomy=category	0.184 s	0.247 s	+0.063 s	3.04 MiB	3.25 MiB	+ 217.14 KiB
/wp-admin/post-new.php?post_type=page	0.990 s	0.879 s	-0.111 s	5.26 MiB	5.47 MiB	+ 217.7 KiB
/wp-admin/options-discussion.php	0.222 s	0.232 s	+0.010 s	3 MiB	3.22 MiB	+ 217.15 KiB
/wp-admin/edit-comments.php	0.201 s	0.217 s	+0.016 s	3.04 MiB	3.25 MiB	+ 215.15 KiB
/	0.248 s	0.297 s	+0.049 s	2.96 MiB	3.07 MiB	+ 120.45 KiB
Average	0.389 s	0.406 s	+0.017 s	3.44 MiB	3.65 MiB	+ 212.74 KiB

Code Statistics

Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.

PO File

PHP

Language		%	Lines of code	Comment lines	Files
	PO File	48.5%	56,586	195	14
	PHP	43.7%	50,975	5,320	198
	CSS	4.2%	4,845	293	10
	JavaScript	2.8%	3,242	664	9
	SQL	0.3%	402	0	72
	JSON	0.3%	398	0	1
	SVG	0.2%	229	0	1
Total			116,677	6,472	305

PHP Code Analysis | More results »

Lines of code	26,291
Total complexity	6,036
Median class complexity	22.0
Median method complexity	3.0
Most complex class	upload
Most complex function	upload::process()

Classes	77
Methods	679
Functions	29

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 13

wp_js_ticket_attachments
wp_js_ticket_config
wp_js_ticket_departments
wp_js_ticket_email
wp_js_ticket_emailtemplates
wp_js_ticket_erasedatarequests
wp_js_ticket_fieldsordering
wp_js_ticket_jshdsessiondata
wp_js_ticket_priorities
wp_js_ticket_replies
wp_js_ticket_system_errors
wp_js_ticket_tickets
wp_js_ticket_users

Options `wp_options` 2

_wpjshd_session_
jssupport_post_installation

Capabilities 2

jsst_support_ticket
jsst_support_ticket_tickets

PHP Error Log 2 lines

[12-Nov-2021 05:02:43 UTC] PHP Notice:  Undefined variable: allticket_percentage in /wp-content/plugins/js-support-ticket/modules/ticket/tpls/admin_tickets.php on line 237
[12-Nov-2021 05:02:43 UTC] PHP Notice:  Undefined variable: allticket_percentage in /wp-content/plugins/js-support-ticket/modules/ticket/tpls/admin_tickets.php on line 238

JS Help Desk 2.5.5