Report - JS Help Desk 2.5.3

Does JS Help Desk work with WordPress 5.8.1 and PHP 7.4.8? A smoke test was performed on 2021-10-11 05:21:52 UTC.

Summary

Errors

2	PHP notices
	No JavaScript exceptions
	All test pages loaded successfully
	No resource errors

Performance

Memory usage: 216.99 KiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: insignificant.
The plugin didn't make the site noticeably slower.

Environment

WordPress version	5.8.1
PHP version	7.4.8
MySQL version	8.0.21
PHP memory limit	256M

Plugin Info

Last updated	2025-03-20T07:23:00+00:00
Active installs	7,000+
WordPress.org page	https://wordpress.org/plugins/js-support-ticket/
Badges	Get badge code

Pages 13

Post Installation ‹ Test site — WordPress

URL	/wp-admin/admin.php?page=postinstallation&jstlay=stepone
Requested URL	/wp-admin/plugins.php?action=activate&plugin=js-support-ticket%2Fjs-support-ticket.php&plugin_status=all&paged=1&s&_wpnonce=4b9d1f1dbd
Aspect	after-activation
HTTP status	200
Load time	0.903 s
Memory usage	4.14 MiB
JS errors	None
Resource errors	None

Help Desk

URL	/wp-admin/admin.php?page=jssupportticket
Aspect	menu-item
HTTP status	200
Load time	1.599 s
Memory usage	4.88 MiB
JS errors	None
Resource errors	None

Help Desk → Tickets

URL	/wp-admin/admin.php?page=ticket
Aspect	menu-item
HTTP status	200
Load time	0.390 s
Memory usage	3.52 MiB
JS errors	None
Resource errors	None

Help Desk → Fields

URL	/wp-admin/admin.php?page=fieldordering
Aspect	menu-item
HTTP status	200
Load time	0.286 s
Memory usage	3.41 MiB
JS errors	None
Resource errors	None

Help Desk → Priority

URL	/wp-admin/admin.php?page=priority
Aspect	menu-item
HTTP status	200
Load time	0.394 s
Memory usage	3.35 MiB
JS errors	None
Resource errors	None

Help Desk → Departments

URL	/wp-admin/admin.php?page=department
Aspect	menu-item
HTTP status	200
Load time	0.265 s
Memory usage	3.34 MiB
JS errors	None
Resource errors	None

Help Desk → Themes

URL	/wp-admin/admin.php?page=themes
Aspect	menu-item
HTTP status	200
Load time	0.645 s
Memory usage	3.43 MiB
JS errors	None
Resource errors	None

Help Desk → Email Templates

URL	/wp-admin/admin.php?page=emailtemplate
Aspect	menu-item
HTTP status	200
Load time	1.017 s
Memory usage	3.69 MiB
JS errors	None
Resource errors	None

Help Desk → Reports

URL	/wp-admin/admin.php?page=reports
Aspect	menu-item
HTTP status	200
Load time	0.274 s
Memory usage	3.27 MiB
JS errors	None
Resource errors	None

Help Desk → Translations

URL	/wp-admin/admin.php?page=jssupportticket&jstlay=translations
Aspect	menu-item
HTTP status	200
Load time	0.275 s
Memory usage	3.28 MiB
JS errors	None
Resource errors	None

Help Desk → Premium Addons

URL	/wp-admin/admin.php?page=premiumplugin
Aspect	menu-item
HTTP status	200
Load time	0.350 s
Memory usage	3.29 MiB
JS errors	None
Resource errors	None

Help Desk → Help

URL	/wp-admin/admin.php?page=jssupportticket&jstlay=help
Aspect	menu-item
HTTP status	200
Load time	0.302 s
Memory usage	3.48 MiB
JS errors	None
Resource errors	None

Test site – Just another WordPress site

URL	/
Aspect	front-page
HTTP status	200
Load time	0.416 s
Memory usage	3.07 MiB
JS errors	None
Resource errors	None

Benchmark

URL	Load time			Memory usage
URL	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.296 s	0.361 s	+0.065 s	3.08 MiB	3.29 MiB	+ 217.17 KiB
/wp-admin/edit.php	0.177 s	0.203 s	+0.026 s	3.11 MiB	3.39 MiB	+ 287.13 KiB
/wp-admin/post-new.php	0.733 s	0.846 s	+0.113 s	5.27 MiB	5.48 MiB	+ 213.7 KiB
/wp-admin/upload.php	0.371 s	0.376 s	+0.005 s	3.03 MiB	3.24 MiB	+ 215.7 KiB
/wp-admin/options-writing.php	0.159 s	0.171 s	+0.012 s	3.02 MiB	3.22 MiB	+ 200.59 KiB
/wp-admin/media-new.php	0.400 s	0.400 s	+0.000 s	3.01 MiB	3.22 MiB	+ 217.72 KiB
/wp-admin/edit-tags.php?taxonomy=category	0.175 s	0.250 s	+0.075 s	3.04 MiB	3.25 MiB	+ 217.06 KiB
/wp-admin/post-new.php?post_type=page	0.919 s	0.627 s	-0.292 s	5.26 MiB	5.47 MiB	+ 217.63 KiB
/wp-admin/options-discussion.php	0.224 s	0.250 s	+0.026 s	3 MiB	3.22 MiB	+ 217.07 KiB
/wp-admin/edit-comments.php	0.192 s	0.234 s	+0.042 s	3.04 MiB	3.25 MiB	+ 215.07 KiB
/	0.253 s	0.330 s	+0.077 s	2.91 MiB	3.07 MiB	+ 168.03 KiB
Average	0.354 s	0.368 s	+0.014 s	3.43 MiB	3.65 MiB	+ 216.99 KiB

Code Statistics

Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.

PO File

PHP

Language		%	Lines of code	Comment lines	Files
	PO File	48.6%	56,586	195	14
	PHP	43.6%	50,859	5,319	198
	CSS	4.2%	4,844	293	10
	JavaScript	2.8%	3,231	664	9
	JSON	0.3%	398	0	1
	SQL	0.3%	397	0	70
	SVG	0.2%	229	0	1
Total			116,544	6,471	303

PHP Code Analysis | More results »

Lines of code	26,189
Total complexity	6,013
Median class complexity	22.0
Median method complexity	3.0
Most complex class	upload
Most complex function	upload::process()

Classes	77
Methods	678
Functions	29

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 13

wp_js_ticket_attachments
wp_js_ticket_config
wp_js_ticket_departments
wp_js_ticket_email
wp_js_ticket_emailtemplates
wp_js_ticket_erasedatarequests
wp_js_ticket_fieldsordering
wp_js_ticket_jshdsessiondata
wp_js_ticket_priorities
wp_js_ticket_replies
wp_js_ticket_system_errors
wp_js_ticket_tickets
wp_js_ticket_users

Options `wp_options` 2

_wpjshd_session_
jssupport_post_installation

Capabilities 2

jsst_support_ticket
jsst_support_ticket_tickets

PHP Error Log 2 lines

[11-Oct-2021 05:22:09 UTC] PHP Notice:  Undefined variable: allticket_percentage in /wp-content/plugins/js-support-ticket/modules/ticket/tpls/admin_tickets.php on line 237
[11-Oct-2021 05:22:09 UTC] PHP Notice:  Undefined variable: allticket_percentage in /wp-content/plugins/js-support-ticket/modules/ticket/tpls/admin_tickets.php on line 238

JS Help Desk 2.5.3