Report - JS Help Desk 2.5.1

Does JS Help Desk work with WordPress 5.8.1 and PHP 7.4.8? A smoke test was performed on 2021-09-10 16:02:07 UTC.

Summary

Errors

2	PHP notices
	No JavaScript exceptions
	All test pages loaded successfully
	No resource errors

Performance

Memory usage: 215.06 KiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: 0.140 seconds
The average page load time increased by this amount after activating the plugin.

Environment

WordPress version	5.8.1
PHP version	7.4.8
MySQL version	8.0.21
PHP memory limit	256M

Plugin Info

Last updated	2025-03-20T07:23:00+00:00
Active installs	7,000+
WordPress.org page	https://wordpress.org/plugins/js-support-ticket/
Badges	Get badge code

Pages 12

Post Installation ‹ Test site — WordPress

URL	/wp-admin/admin.php?page=postinstallation&jstlay=stepone
Requested URL	/wp-admin/plugins.php?action=activate&plugin=js-support-ticket%2Fjs-support-ticket.php&plugin_status=all&paged=1&s&_wpnonce=e1ac2c66e8
Aspect	after-activation
HTTP status	200
Load time	1.321 s
Memory usage	4.13 MiB
JS errors	None
Resource errors	None

Help Desk

URL	/wp-admin/admin.php?page=jssupportticket
Aspect	menu-item
HTTP status	200
Load time	1.688 s
Memory usage	4.88 MiB
JS errors	None
Resource errors	None

Help Desk → Tickets

URL	/wp-admin/admin.php?page=ticket
Aspect	menu-item
HTTP status	200
Load time	0.429 s
Memory usage	3.52 MiB
JS errors	None
Resource errors	None

Help Desk → Fields

URL	/wp-admin/admin.php?page=fieldordering
Aspect	menu-item
HTTP status	200
Load time	0.452 s
Memory usage	3.41 MiB
JS errors	None
Resource errors	None

Help Desk → Priority

URL	/wp-admin/admin.php?page=priority
Aspect	menu-item
HTTP status	200
Load time	0.311 s
Memory usage	3.34 MiB
JS errors	None
Resource errors	None

Help Desk → Departments

URL	/wp-admin/admin.php?page=department
Aspect	menu-item
HTTP status	200
Load time	0.485 s
Memory usage	3.33 MiB
JS errors	None
Resource errors	None

Help Desk → Themes

URL	/wp-admin/admin.php?page=themes
Aspect	menu-item
HTTP status	200
Load time	0.633 s
Memory usage	3.42 MiB
JS errors	None
Resource errors	None

Help Desk → Email Templates

URL	/wp-admin/admin.php?page=emailtemplate
Aspect	menu-item
HTTP status	200
Load time	0.879 s
Memory usage	3.69 MiB
JS errors	None
Resource errors	None

Help Desk → Reports

URL	/wp-admin/admin.php?page=reports
Aspect	menu-item
HTTP status	200
Load time	0.342 s
Memory usage	3.27 MiB
JS errors	None
Resource errors	None

Help Desk → Translations

URL	/wp-admin/admin.php?page=jssupportticket&jstlay=translations
Aspect	menu-item
HTTP status	200
Load time	0.391 s
Memory usage	3.28 MiB
JS errors	None
Resource errors	None

Help Desk → Premium Addons

URL	/wp-admin/admin.php?page=premiumplugin
Aspect	menu-item
HTTP status	200
Load time	0.348 s
Memory usage	3.29 MiB
JS errors	None
Resource errors	None

Test site – Just another WordPress site

URL	/
Aspect	front-page
HTTP status	200
Load time	0.564 s
Memory usage	3.07 MiB
JS errors	None
Resource errors	None

Benchmark

URL	Load time			Memory usage
URL	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.333 s	0.626 s	+0.293 s	3.08 MiB	3.29 MiB	+ 215.05 KiB
/wp-admin/edit.php	0.188 s	0.264 s	+0.076 s	3.11 MiB	3.39 MiB	+ 285.01 KiB
/wp-admin/post-new.php	1.143 s	2.127 s	+0.984 s	5.27 MiB	5.47 MiB	+ 211.56 KiB
/wp-admin/upload.php	0.569 s	0.584 s	+0.015 s	3.03 MiB	3.24 MiB	+ 213.61 KiB
/wp-admin/options-writing.php	0.176 s	0.220 s	+0.044 s	3.02 MiB	3.22 MiB	+ 198.47 KiB
/wp-admin/media-new.php	0.260 s	0.260 s	+0.000 s	3.01 MiB	3.22 MiB	+ 215.6 KiB
/wp-admin/edit-tags.php?taxonomy=category	0.187 s	0.228 s	+0.041 s	3.04 MiB	3.25 MiB	+ 214.95 KiB
/wp-admin/post-new.php?post_type=page	0.959 s	0.805 s	-0.154 s	5.26 MiB	5.47 MiB	+ 215.51 KiB
/wp-admin/options-discussion.php	0.235 s	0.282 s	+0.047 s	3 MiB	3.21 MiB	+ 214.95 KiB
/wp-admin/edit-comments.php	0.220 s	0.395 s	+0.175 s	3.04 MiB	3.25 MiB	+ 212.95 KiB
/	0.324 s	0.338 s	+0.014 s	2.91 MiB	3.07 MiB	+ 168.03 KiB
Average	0.418 s	0.557 s	+0.140 s	3.43 MiB	3.64 MiB	+ 215.06 KiB

Code Statistics

Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.

PO File

PHP

Language		%	Lines of code	Comment lines	Files
	PO File	49.0%	56,586	195	14
	PHP	43.3%	50,047	5,318	197
	CSS	4.0%	4,617	262	10
	JavaScript	2.8%	3,231	664	9
	JSON	0.3%	398	0	1
	SQL	0.3%	393	0	68
	SVG	0.2%	229	0	1
Total			115,501	6,439	300

PHP Code Analysis | More results »

Lines of code	26,177
Total complexity	6,013
Median class complexity	22.0
Median method complexity	3.0
Most complex class	upload
Most complex function	upload::process()

Classes	77
Methods	678
Functions	29

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 13

wp_js_ticket_attachments
wp_js_ticket_config
wp_js_ticket_departments
wp_js_ticket_email
wp_js_ticket_emailtemplates
wp_js_ticket_erasedatarequests
wp_js_ticket_fieldsordering
wp_js_ticket_jshdsessiondata
wp_js_ticket_priorities
wp_js_ticket_replies
wp_js_ticket_system_errors
wp_js_ticket_tickets
wp_js_ticket_users

Options `wp_options` 2

_wpjshd_session_
jssupport_post_installation

Capabilities 2

jsst_support_ticket
jsst_support_ticket_tickets

PHP Error Log 2 lines

[10-Sep-2021 16:02:26 UTC] PHP Notice:  Undefined variable: allticket_percentage in /wp-content/plugins/js-support-ticket/modules/ticket/tpls/admin_tickets.php on line 232
[10-Sep-2021 16:02:26 UTC] PHP Notice:  Undefined variable: allticket_percentage in /wp-content/plugins/js-support-ticket/modules/ticket/tpls/admin_tickets.php on line 233

JS Help Desk 2.5.1