Report - JS Help Desk 2.4.7

Does JS Help Desk work with WordPress 5.7.2 and PHP 7.4.8? A smoke test was performed on 2021-06-28 04:28:42 UTC.

Summary

Errors

2	PHP notices
	No JavaScript exceptions
	All test pages loaded successfully
	No resource errors

Performance

Memory usage: 223.56 KiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: insignificant.
The plugin didn't make the site noticeably slower.

Environment

WordPress version	5.7.2
PHP version	7.4.8
MySQL version	8.0.21
PHP memory limit	256M

Plugin Info

Last updated	2025-03-20T07:23:00+00:00
Active installs	7,000+
WordPress.org page	https://wordpress.org/plugins/js-support-ticket/
Badges	Get badge code

Pages 12

Post Installation ‹ Test site — WordPress

URL	/wp-admin/admin.php?page=postinstallation&jstlay=stepone
Requested URL	/wp-admin/plugins.php?action=activate&plugin=js-support-ticket%2Fjs-support-ticket.php&plugin_status=all&paged=1&s&_wpnonce=fd4f3d7a0b
Aspect	after-activation
HTTP status	200
Load time	1.266 s
Memory usage	3.83 MiB
JS errors	None
Resource errors	None

Help Desk

URL	/wp-admin/admin.php?page=jssupportticket
Aspect	menu-item
HTTP status	200
Load time	1.687 s
Memory usage	4.63 MiB
JS errors	None
Resource errors	None

Help Desk → Tickets

URL	/wp-admin/admin.php?page=ticket
Aspect	menu-item
HTTP status	200
Load time	0.387 s
Memory usage	3.27 MiB
JS errors	None
Resource errors	None

Help Desk → Fields

URL	/wp-admin/admin.php?page=fieldordering
Aspect	menu-item
HTTP status	200
Load time	0.328 s
Memory usage	3.1 MiB
JS errors	None
Resource errors	None

Help Desk → Priority

URL	/wp-admin/admin.php?page=priority
Aspect	menu-item
HTTP status	200
Load time	0.402 s
Memory usage	3 MiB
JS errors	None
Resource errors	None

Help Desk → Departments

URL	/wp-admin/admin.php?page=department
Aspect	menu-item
HTTP status	200
Load time	0.382 s
Memory usage	2.99 MiB
JS errors	None
Resource errors	None

Help Desk → Themes

URL	/wp-admin/admin.php?page=themes
Aspect	menu-item
HTTP status	200
Load time	0.558 s
Memory usage	3.11 MiB
JS errors	None
Resource errors	None

Help Desk → Email Templates

URL	/wp-admin/admin.php?page=emailtemplate
Aspect	menu-item
HTTP status	200
Load time	1.085 s
Memory usage	3.36 MiB
JS errors	None
Resource errors	None

Help Desk → Reports

URL	/wp-admin/admin.php?page=reports
Aspect	menu-item
HTTP status	200
Load time	0.289 s
Memory usage	2.96 MiB
JS errors	None
Resource errors	None

Help Desk → Translations

URL	/wp-admin/admin.php?page=jssupportticket&jstlay=translations
Aspect	menu-item
HTTP status	200
Load time	0.325 s
Memory usage	2.97 MiB
JS errors	None
Resource errors	None

Help Desk → Premium Addons

URL	/wp-admin/admin.php?page=premiumplugin
Aspect	menu-item
HTTP status	200
Load time	0.291 s
Memory usage	2.98 MiB
JS errors	None
Resource errors	None

Test site – Just another WordPress site

URL	/
Aspect	front-page
HTTP status	200
Load time	0.457 s
Memory usage	2.82 MiB
JS errors	None
Resource errors	None

Benchmark

URL	Load time			Memory usage
URL	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.278 s	0.526 s	+0.248 s	2.82 MiB	3.06 MiB	+ 241.3 KiB
/wp-admin/edit.php	0.238 s	0.257 s	+0.019 s	2.86 MiB	3.09 MiB	+ 234.41 KiB
/wp-admin/post-new.php	1.984 s	1.329 s	-0.655 s	5.02 MiB	5.24 MiB	+ 223.59 KiB
/wp-admin/upload.php	0.504 s	0.478 s	-0.026 s	2.7 MiB	2.92 MiB	+ 231.52 KiB
/wp-admin/options-writing.php	0.167 s	0.211 s	+0.044 s	2.71 MiB	2.91 MiB	+ 201.12 KiB
/wp-admin/media-new.php	0.276 s	0.231 s	-0.045 s	2.67 MiB	2.9 MiB	+ 232.38 KiB
/wp-admin/edit-tags.php?taxonomy=category	0.198 s	0.248 s	+0.050 s	2.77 MiB	3 MiB	+ 234.22 KiB
/wp-admin/post-new.php?post_type=page	0.802 s	1.093 s	+0.291 s	5.01 MiB	5.23 MiB	+ 223.52 KiB
/wp-admin/options-discussion.php	0.310 s	0.341 s	+0.031 s	2.67 MiB	2.9 MiB	+ 233.6 KiB
/wp-admin/edit-comments.php	0.239 s	0.306 s	+0.067 s	2.78 MiB	3 MiB	+ 231.6 KiB
/	0.283 s	0.434 s	+0.151 s	2.65 MiB	2.82 MiB	+ 171.91 KiB
Average	0.480 s	0.496 s	+0.016 s	3.15 MiB	3.37 MiB	+ 223.56 KiB

Code Statistics

Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.

PHP

Language		%	Lines of code	Comment lines	Files
	PHP	79.2%	52,359	7,148	197
	CSS	7.4%	4,908	265	12
	PO File	6.1%	4,035	2	1
	JavaScript	5.7%	3,759	682	11
	JSON	0.6%	398	0	1
	SQL	0.6%	382	0	64
	SVG	0.3%	229	0	1
Total			66,070	8,097	287

PHP Code Analysis | More results »

Lines of code	28,655
Total complexity	6,609
Median class complexity	22.0
Median method complexity	3.0
Most complex class	upload
Most complex function	upload::process()

Classes	78
Methods	720
Functions	35

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 13

wp_js_ticket_attachments
wp_js_ticket_config
wp_js_ticket_departments
wp_js_ticket_email
wp_js_ticket_emailtemplates
wp_js_ticket_erasedatarequests
wp_js_ticket_fieldsordering
wp_js_ticket_jshdsessiondata
wp_js_ticket_priorities
wp_js_ticket_replies
wp_js_ticket_system_errors
wp_js_ticket_tickets
wp_js_ticket_users

Options `wp_options` 2

_wpjshd_session_
jssupport_post_installation

Capabilities 2

jsst_support_ticket
jsst_support_ticket_tickets

PHP Error Log 2 lines

[28-Jun-2021 04:29:03 UTC] PHP Notice:  Undefined variable: allticket_percentage in /wp-content/plugins/js-support-ticket/modules/ticket/tpls/admin_tickets.php on line 233
[28-Jun-2021 04:29:03 UTC] PHP Notice:  Undefined variable: allticket_percentage in /wp-content/plugins/js-support-ticket/modules/ticket/tpls/admin_tickets.php on line 234

JS Help Desk 2.4.7