Report - JS Help Desk 2.4.6

Does JS Help Desk work with WordPress 5.7.2 and PHP 7.4.8? A smoke test was performed on 2021-06-21 05:56:18 UTC.

Summary

Errors

2	PHP notices
	No JavaScript exceptions
	All test pages loaded successfully
	No resource errors

Performance

Memory usage: 223.56 KiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: insignificant.
The plugin didn't make the site noticeably slower.

Environment

WordPress version	5.7.2
PHP version	7.4.8
MySQL version	8.0.21
PHP memory limit	256M

Plugin Info

Last updated	2025-03-20T07:23:00+00:00
Active installs	7,000+
WordPress.org page	https://wordpress.org/plugins/js-support-ticket/
Badges	Get badge code

Pages 12

Post Installation ‹ Test site — WordPress

URL	/wp-admin/admin.php?page=postinstallation&jstlay=stepone
Requested URL	/wp-admin/plugins.php?action=activate&plugin=js-support-ticket%2Fjs-support-ticket.php&plugin_status=all&paged=1&s&_wpnonce=a7bb2c9df8
Aspect	after-activation
HTTP status	200
Load time	0.972 s
Memory usage	3.83 MiB
JS errors	None
Resource errors	None

Help Desk

URL	/wp-admin/admin.php?page=jssupportticket
Aspect	menu-item
HTTP status	200
Load time	1.496 s
Memory usage	4.63 MiB
JS errors	None
Resource errors	None

Help Desk → Tickets

URL	/wp-admin/admin.php?page=ticket
Aspect	menu-item
HTTP status	200
Load time	0.348 s
Memory usage	3.27 MiB
JS errors	None
Resource errors	None

Help Desk → Fields

URL	/wp-admin/admin.php?page=fieldordering
Aspect	menu-item
HTTP status	200
Load time	0.292 s
Memory usage	3.1 MiB
JS errors	None
Resource errors	None

Help Desk → Priority

URL	/wp-admin/admin.php?page=priority
Aspect	menu-item
HTTP status	200
Load time	0.274 s
Memory usage	3 MiB
JS errors	None
Resource errors	None

Help Desk → Departments

URL	/wp-admin/admin.php?page=department
Aspect	menu-item
HTTP status	200
Load time	0.323 s
Memory usage	2.99 MiB
JS errors	None
Resource errors	None

Help Desk → Themes

URL	/wp-admin/admin.php?page=themes
Aspect	menu-item
HTTP status	200
Load time	0.630 s
Memory usage	3.11 MiB
JS errors	None
Resource errors	None

Help Desk → Email Templates

URL	/wp-admin/admin.php?page=emailtemplate
Aspect	menu-item
HTTP status	200
Load time	0.867 s
Memory usage	3.36 MiB
JS errors	None
Resource errors	None

Help Desk → Reports

URL	/wp-admin/admin.php?page=reports
Aspect	menu-item
HTTP status	200
Load time	0.275 s
Memory usage	2.96 MiB
JS errors	None
Resource errors	None

Help Desk → Translations

URL	/wp-admin/admin.php?page=jssupportticket&jstlay=translations
Aspect	menu-item
HTTP status	200
Load time	0.283 s
Memory usage	2.97 MiB
JS errors	None
Resource errors	None

Help Desk → Premium Addons

URL	/wp-admin/admin.php?page=premiumplugin
Aspect	menu-item
HTTP status	200
Load time	0.272 s
Memory usage	2.98 MiB
JS errors	None
Resource errors	None

Test site – Just another WordPress site

URL	/
Aspect	front-page
HTTP status	200
Load time	0.450 s
Memory usage	2.82 MiB
JS errors	None
Resource errors	None

Benchmark

URL	Load time			Memory usage
URL	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.273 s	0.503 s	+0.230 s	2.82 MiB	3.06 MiB	+ 241.3 KiB
/wp-admin/edit.php	0.176 s	0.249 s	+0.073 s	2.86 MiB	3.09 MiB	+ 234.41 KiB
/wp-admin/post-new.php	0.961 s	1.139 s	+0.178 s	5.02 MiB	5.24 MiB	+ 223.59 KiB
/wp-admin/upload.php	0.499 s	0.326 s	-0.173 s	2.7 MiB	2.92 MiB	+ 231.52 KiB
/wp-admin/options-writing.php	0.147 s	0.192 s	+0.045 s	2.71 MiB	2.91 MiB	+ 201.12 KiB
/wp-admin/media-new.php	0.319 s	0.316 s	-0.003 s	2.67 MiB	2.9 MiB	+ 232.38 KiB
/wp-admin/edit-tags.php?taxonomy=category	0.208 s	0.208 s	+0.000 s	2.77 MiB	3 MiB	+ 234.22 KiB
/wp-admin/post-new.php?post_type=page	1.125 s	0.711 s	-0.414 s	5.01 MiB	5.23 MiB	+ 223.52 KiB
/wp-admin/options-discussion.php	0.249 s	0.296 s	+0.047 s	2.67 MiB	2.9 MiB	+ 233.6 KiB
/wp-admin/edit-comments.php	0.223 s	0.240 s	+0.017 s	2.78 MiB	3 MiB	+ 231.6 KiB
/	0.266 s	0.399 s	+0.133 s	2.65 MiB	2.82 MiB	+ 171.91 KiB
Average	0.404 s	0.416 s	+0.012 s	3.15 MiB	3.37 MiB	+ 223.56 KiB

Code Statistics

Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.

PHP

Language		%	Lines of code	Comment lines	Files
	PHP	79.3%	52,359	7,148	197
	CSS	7.4%	4,908	265	12
	PO File	6.1%	4,035	2	1
	JavaScript	5.7%	3,759	682	11
	JSON	0.6%	398	0	1
	SQL	0.6%	380	0	63
	SVG	0.3%	229	0	1
Total			66,068	8,097	286

PHP Code Analysis | More results »

Lines of code	28,655
Total complexity	6,609
Median class complexity	22.0
Median method complexity	3.0
Most complex class	upload
Most complex function	upload::process()

Classes	78
Methods	720
Functions	35

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 13

wp_js_ticket_attachments
wp_js_ticket_config
wp_js_ticket_departments
wp_js_ticket_email
wp_js_ticket_emailtemplates
wp_js_ticket_erasedatarequests
wp_js_ticket_fieldsordering
wp_js_ticket_jshdsessiondata
wp_js_ticket_priorities
wp_js_ticket_replies
wp_js_ticket_system_errors
wp_js_ticket_tickets
wp_js_ticket_users

Options `wp_options` 2

_wpjshd_session_
jssupport_post_installation

Capabilities 2

jsst_support_ticket
jsst_support_ticket_tickets

PHP Error Log 2 lines

[21-Jun-2021 05:56:36 UTC] PHP Notice:  Undefined variable: allticket_percentage in /wp-content/plugins/js-support-ticket/modules/ticket/tpls/admin_tickets.php on line 233
[21-Jun-2021 05:56:36 UTC] PHP Notice:  Undefined variable: allticket_percentage in /wp-content/plugins/js-support-ticket/modules/ticket/tpls/admin_tickets.php on line 234

JS Help Desk 2.4.6