Report - JS Help Desk 2.4.3

Does JS Help Desk work with WordPress 5.7.2 and PHP 7.4.8? A smoke test was performed on 2021-05-14 07:07:16 UTC.

Summary

Errors

2	PHP notices
	No JavaScript exceptions
	All test pages loaded successfully
	No resource errors

Performance

Memory usage: 217.47 KiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: insignificant.
The plugin didn't make the site noticeably slower.

Environment

WordPress version	5.7.2
PHP version	7.4.8
MySQL version	8.0.21
PHP memory limit	256M

Plugin Info

Last updated	2025-03-20T07:23:00+00:00
Active installs	7,000+
WordPress.org page	https://wordpress.org/plugins/js-support-ticket/
Badges	Get badge code

Pages 7

Post Installation ‹ Test site — WordPress

URL	/wp-admin/admin.php?page=postinstallation&jstlay=stepone
Requested URL	/wp-admin/plugins.php?action=activate&plugin=js-support-ticket%2Fjs-support-ticket.php&plugin_status=all&paged=1&s&_wpnonce=437fb2cb77
Aspect	after-activation
HTTP status	200
Load time	0.811 s
Memory usage	3.82 MiB
JS errors	None
Resource errors	None

Help Desk

URL	/wp-admin/admin.php?page=jssupportticket
Aspect	menu-item
HTTP status	200
Load time	1.402 s
Memory usage	4.62 MiB
JS errors	None
Resource errors	None

Help Desk → Tickets

URL	/wp-admin/admin.php?page=ticket
Aspect	menu-item
HTTP status	200
Load time	0.352 s
Memory usage	3.26 MiB
JS errors	None
Resource errors	None

Help Desk → Configurations

URL	/wp-admin/admin.php?page=configuration
Aspect	menu-item
HTTP status	200
Load time	1.211 s
Memory usage	4.27 MiB
JS errors	None
Resource errors	None

Help Desk → Translations

URL	/wp-admin/admin.php?page=jssupportticket&jstlay=translations
Aspect	menu-item
HTTP status	200
Load time	0.392 s
Memory usage	2.96 MiB
JS errors	None
Resource errors	None

Help Desk → Premium Addons

URL	/wp-admin/admin.php?page=premiumplugin
Aspect	menu-item
HTTP status	200
Load time	0.339 s
Memory usage	2.97 MiB
JS errors	None
Resource errors	None

Test site – Just another WordPress site

URL	/
Aspect	front-page
HTTP status	200
Load time	0.501 s
Memory usage	2.82 MiB
JS errors	None
Resource errors	None

Benchmark

URL	Load time			Memory usage
URL	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.266 s	0.361 s	+0.095 s	2.82 MiB	3.05 MiB	+ 234.61 KiB
/wp-admin/edit.php	0.168 s	0.313 s	+0.145 s	2.86 MiB	3.09 MiB	+ 227.73 KiB
/wp-admin/post-new.php	0.889 s	1.139 s	+0.250 s	5.02 MiB	5.24 MiB	+ 216.91 KiB
/wp-admin/upload.php	0.517 s	0.337 s	-0.180 s	2.7 MiB	2.92 MiB	+ 224.81 KiB
/wp-admin/options-writing.php	0.215 s	0.186 s	-0.029 s	2.71 MiB	2.9 MiB	+ 194.43 KiB
/wp-admin/media-new.php	0.202 s	0.205 s	+0.003 s	2.67 MiB	2.89 MiB	+ 225.69 KiB
/wp-admin/edit-tags.php?taxonomy=category	0.177 s	0.206 s	+0.029 s	2.77 MiB	2.99 MiB	+ 227.53 KiB
/wp-admin/post-new.php?post_type=page	1.066 s	0.702 s	-0.364 s	5.01 MiB	5.22 MiB	+ 216.83 KiB
/wp-admin/options-discussion.php	0.249 s	0.292 s	+0.043 s	2.67 MiB	2.9 MiB	+ 226.91 KiB
/wp-admin/edit-comments.php	0.211 s	0.252 s	+0.041 s	2.78 MiB	3 MiB	+ 224.91 KiB
/	0.278 s	0.272 s	-0.006 s	2.65 MiB	2.82 MiB	+ 171.81 KiB
Average	0.385 s	0.388 s	+0.002 s	3.15 MiB	3.36 MiB	+ 217.47 KiB

Code Statistics

Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.

PHP

Language		%	Lines of code	Comment lines	Files
	PHP	78.9%	51,096	7,161	194
	CSS	7.5%	4,837	255	12
	PO File	6.2%	4,035	2	1
	JavaScript	5.8%	3,759	682	11
	JSON	0.6%	398	0	1
	SQL	0.6%	372	0	60
	SVG	0.4%	229	0	1
Total			64,726	8,100	280

PHP Code Analysis | More results »

Lines of code	28,278
Total complexity	6,570
Median class complexity	23.0
Median method complexity	3.0
Most complex class	upload
Most complex function	upload::process()

Classes	76
Methods	712
Functions	35

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 13

wp_js_ticket_attachments
wp_js_ticket_config
wp_js_ticket_departments
wp_js_ticket_email
wp_js_ticket_emailtemplates
wp_js_ticket_erasedatarequests
wp_js_ticket_fieldsordering
wp_js_ticket_jshdsessiondata
wp_js_ticket_priorities
wp_js_ticket_replies
wp_js_ticket_system_errors
wp_js_ticket_tickets
wp_js_ticket_users

Options `wp_options` 2

_wpjshd_session_
jssupport_post_installation

Capabilities 2

jsst_support_ticket
jsst_support_ticket_tickets

PHP Error Log 2 lines

[14-May-2021 07:07:34 UTC] PHP Notice:  Undefined variable: allticket_percentage in /wp-content/plugins/js-support-ticket/modules/ticket/tpls/admin_tickets.php on line 233
[14-May-2021 07:07:34 UTC] PHP Notice:  Undefined variable: allticket_percentage in /wp-content/plugins/js-support-ticket/modules/ticket/tpls/admin_tickets.php on line 234

JS Help Desk 2.4.3