Report - JS Help Desk 2.3.9

Does JS Help Desk work with WordPress 5.7 and PHP 7.4.8? A smoke test was performed on 2021-03-11 01:03:40 UTC.

Summary

Errors

2	PHP notices
1	JavaScript exceptions
	All test pages loaded successfully
	No resource errors

Performance

Memory usage: 209.96 KiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: 0.089 seconds
The average page load time increased by this amount after activating the plugin.

Environment

WordPress version	5.7
PHP version	7.4.8
MySQL version	8.0.21
PHP memory limit	256M

Plugin Info

Last updated	2025-03-20T07:23:00+00:00
Active installs	7,000+
WordPress.org page	https://wordpress.org/plugins/js-support-ticket/
Badges	Get badge code

Pages 7

Post Installation ‹ Test site — WordPress

URL	/wp-admin/admin.php?page=postinstallation&jstlay=stepone
Requested URL	/wp-admin/plugins.php?action=activate&plugin=js-support-ticket%2Fjs-support-ticket.php&plugin_status=all&paged=1&s&_wpnonce=edf414b0e3
Aspect	after-activation
HTTP status	200
Load time	1.640 s
Memory usage	3.81 MiB
JS errors	None
Resource errors	None

Help Desk

URL	/wp-admin/admin.php?page=jssupportticket
Aspect	menu-item
HTTP status	200
Load time	1.539 s
Memory usage	3.83 MiB
JS errors	None
Resource errors	None

Help Desk → Tickets

URL	/wp-admin/admin.php?page=ticket
Aspect	menu-item
HTTP status	200
Load time	0.393 s
Memory usage	4.18 MiB
JS errors	None
Resource errors	None

Help Desk → Configurations

URL	/wp-admin/admin.php?page=configuration
Aspect	menu-item
HTTP status	200
Load time	1.297 s
Memory usage	4.27 MiB
JS errors	`[ { "message": "TypeError: jQuery(...).magnificPopup is not a function\n at HTMLDocument.<anonymous> (/wp-admin/admin.php?page=configuration:210:44)\n at e (/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils&ver=5.7:2:30005)\n at t (/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils&ver=5.7:2:30307)", "trace": null, "code": null } ]`
Resource errors	None

Help Desk → Translations

URL	/wp-admin/admin.php?page=jssupportticket&jstlay=translations
Aspect	menu-item
HTTP status	200
Load time	0.701 s
Memory usage	2.96 MiB
JS errors	None
Resource errors	None

Help Desk → Premium Addons

URL	/wp-admin/admin.php?page=premiumplugin
Aspect	menu-item
HTTP status	200
Load time	0.287 s
Memory usage	2.97 MiB
JS errors	None
Resource errors	None

Test site – Just another WordPress site

URL	/
Aspect	front-page
HTTP status	200
Load time	0.469 s
Memory usage	2.82 MiB
JS errors	None
Resource errors	None

Benchmark

URL	Load time			Memory usage
URL	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.269 s	0.389 s	+0.120 s	2.82 MiB	3.05 MiB	+ 232.05 KiB
/wp-admin/edit.php	0.187 s	0.308 s	+0.121 s	2.86 MiB	3.08 MiB	+ 225.16 KiB
/wp-admin/post-new.php	1.098 s	1.300 s	+0.202 s	5.02 MiB	5.23 MiB	+ 214.32 KiB
/wp-admin/upload.php	0.521 s	0.453 s	-0.068 s	2.7 MiB	2.91 MiB	+ 222.25 KiB
/wp-admin/options-writing.php	0.150 s	0.215 s	+0.065 s	2.71 MiB	2.9 MiB	+ 191.87 KiB
/wp-admin/media-new.php	0.204 s	0.221 s	+0.017 s	2.67 MiB	2.89 MiB	+ 223.13 KiB
/wp-admin/edit-tags.php?taxonomy=category	0.281 s	0.283 s	+0.002 s	2.77 MiB	2.99 MiB	+ 224.97 KiB
/wp-admin/post-new.php?post_type=page	1.005 s	1.355 s	+0.350 s	5.01 MiB	5.22 MiB	+ 214.27 KiB
/wp-admin/options-discussion.php	0.319 s	0.373 s	+0.054 s	2.67 MiB	2.89 MiB	+ 224.38 KiB
/wp-admin/edit-comments.php	0.224 s	0.300 s	+0.076 s	2.78 MiB	2.99 MiB	+ 222.35 KiB
/	0.300 s	0.339 s	+0.039 s	2.71 MiB	2.82 MiB	+ 114.8 KiB
Average	0.414 s	0.503 s	+0.089 s	3.16 MiB	3.36 MiB	+ 209.96 KiB

Code Statistics

Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.

PHP

Language		%	Lines of code	Comment lines	Files
	PHP	78.9%	50,573	7,160	194
	CSS	7.4%	4,745	252	12
	PO File	6.3%	4,035	2	1
	JavaScript	5.9%	3,759	682	11
	JSON	0.6%	398	0	1
	SQL	0.6%	359	0	56
	SVG	0.4%	229	0	1
Total			64,098	8,096	276

PHP Code Analysis | More results »

Lines of code	27,999
Total complexity	6,521
Median class complexity	22.0
Median method complexity	3.0
Most complex class	upload
Most complex function	upload::process()

Classes	76
Methods	709
Functions	35

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 13

wp_js_ticket_attachments
wp_js_ticket_config
wp_js_ticket_departments
wp_js_ticket_email
wp_js_ticket_emailtemplates
wp_js_ticket_erasedatarequests
wp_js_ticket_fieldsordering
wp_js_ticket_jshdsessiondata
wp_js_ticket_priorities
wp_js_ticket_replies
wp_js_ticket_system_errors
wp_js_ticket_tickets
wp_js_ticket_users

Options `wp_options` 2

_wpjshd_session_
jssupport_post_installation

Capabilities 2

jsst_support_ticket
jsst_support_ticket_tickets

PHP Error Log 2 lines

[11-Mar-2021 01:04:00 UTC] PHP Notice:  Undefined variable: allticket_percentage in /wp-content/plugins/js-support-ticket/modules/ticket/tpls/admin_tickets.php on line 227
[11-Mar-2021 01:04:00 UTC] PHP Notice:  Undefined variable: allticket_percentage in /wp-content/plugins/js-support-ticket/modules/ticket/tpls/admin_tickets.php on line 228

JS Help Desk 2.3.9