1. Home
2. Awesome Support – WordPress HelpDesk & Support Plugin
3. 6.2.2

Awesome Support 6.2.2

Does Awesome Support work with WordPress 6.6.2 and PHP 8.1.12? A smoke test was performed on 2024-09-11 09:18:37 UTC.

Summary

Pages 29

Plugins ‹ Test site — WordPress

Dashboard →

Tickets

Tickets → Add New

Tickets → Tags

Tickets → Channels

Tickets → Settings

Tickets → Settings → Registration

Tickets → Settings → Moderated Registration

Tickets → Settings → Privacy

Tickets → Settings → Fields

Tickets → Settings → Permissions

Tickets → Settings → Style

Tickets → Settings → E-Mails

Tickets → Settings → Products Management

Tickets → Settings → Basic Time Tracking

Tickets → Settings → REST API

Tickets → Settings → File Upload

Tickets → Settings → Advanced

Tickets → Settings → Language Options

Tickets → Settings → Integrations

Tickets → Tools

Tickets → Tools → Log Viewer

Tickets → Tools → Cleanup

Tickets → Addons

Tickets → Get a Free Addon!

Tickets → Help & Support

Tickets → About

Test site – Just another WordPress site

Benchmark

URL	Load time			Memory usage
	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.331 s	0.408 s	+0.077 s	3.47 MiB	5.19 MiB	+ 1.72 MiB
/wp-admin/edit.php	0.209 s	0.257 s	+0.048 s	3.54 MiB	5.25 MiB	+ 1.72 MiB
/wp-admin/post-new.php	0.735 s	1.122 s	+0.387 s	5.75 MiB	7.43 MiB	+ 1.68 MiB
/wp-admin/upload.php	0.690 s	0.502 s	-0.188 s	3.49 MiB	5.1 MiB	+ 1.62 MiB
/wp-admin/options-writing.php	0.232 s	0.234 s	+0.002 s	3.41 MiB	5.09 MiB	+ 1.68 MiB
/wp-admin/media-new.php	0.234 s	0.323 s	+0.089 s	3.4 MiB	5.09 MiB	+ 1.69 MiB
/wp-admin/edit-tags.php?taxonomy=category	0.213 s	0.307 s	+0.094 s	3.47 MiB	5.1 MiB	+ 1.63 MiB
/wp-admin/post-new.php?post_type=page	0.582 s	0.572 s	-0.010 s	5.75 MiB	7.42 MiB	+ 1.67 MiB
/wp-admin/options-discussion.php	0.285 s	0.442 s	+0.157 s	3.41 MiB	5.09 MiB	+ 1.68 MiB
/wp-admin/edit-comments.php	0.228 s	0.231 s	+0.003 s	3.49 MiB	5.11 MiB	+ 1.62 MiB
/	0.293 s	0.231 s	-0.062 s	3.45 MiB	4.26 MiB	+ 822.41 KiB
Average	0.367 s	0.421 s	+0.054 s	3.88 MiB	5.47 MiB	+ 1.59 MiB

Code Statistics

Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.

Language		%	Lines of code	Comment lines	Files
	PO File	70.2%	137,814	93,967	52
	PHP	19.8%	38,863	17,473	233
	CSS	4.8%	9,509	1,896	32
	HTML	1.9%	3,692	0	48
	JavaScript	1.5%	2,860	864	110
	LESS	1.4%	2,678	1,199	27
	Markdown	0.3%	556	0	2
	SVG	0.1%	180	2	4
	JSON	0.0%	28	0	1
Total			196,180	115,401	509

PHP Code Analysis | More results »

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 1

• wp_sm_sessions

Options wp_options 8

• sm_session_db_version
• ticket_channel_children
• wisdom_notification_times
• wpas_db_version
• wpas_default_channels_added
• wpas_options
• wpas_setup_email_templates
• wpas_version

Custom Post Types 4

ID	Name
ticket	Tickets
ticket_reply	Ticket Replies
ticket_history	Ticket History
ticket_log	Ticket Log

Meta Boxes

{
    "ticket": {
        "wpas-mb-details": {
            "title": "Ticket Details",
            "context": "side"
        },
        "wpas-mb-version": {
            "title": "Misc and Debug",
            "context": "side"
        },
        "wpas-mb-ticket-main-tabs": {
            "title": "Main Tabs",
            "context": "normal"
        }
    }
}

Roles 4

ID	Name
wpas_manager	Support Supervisor
wpas_support_manager	Support Manager
wpas_agent	Support Agent
wpas_user	Support User

Capabilities 41

• view_ticket
• view_private_ticket
• edit_ticket
• edit_other_ticket
• edit_private_ticket
• delete_ticket
• delete_reply
• delete_private_ticket
• delete_other_ticket
• assign_ticket
• assign_ticket_creator
• close_ticket
• reply_ticket
• settings_tickets
• ticket_taxonomy
• create_ticket
• attach_files
• view_unassigned_tickets
• manage_licenses_for_awesome_support
• administer_awesome_support
• ticket_manage_tags
• ticket_edit_tags
• ticket_delete_tags
• ticket_manage_products
• ticket_edit_products
• ticket_delete_products
• ticket_manage_departments
• ticket_edit_departments
• ticket_delete_departments
• ticket_manage_priorities
• ticket_edit_priorities
• ticket_delete_priorities
• ticket_manage_channels
• ticket_edit_channels
• ticket_delete_channels
• ticket_manage_privacy
• ticket_manage_ticket_type
• ticket_edit_ticket_type
• ticket_delete_ticket_type
• ticket_manage_ticket_templates
• view_all_tickets

PHP Error Log 33 lines

[11-Sep-2024 09:18:55 UTC] PHP Warning:  Undefined array key "HTTP_HOST" in /wp-config.php on line 174
[11-Sep-2024 09:18:55 UTC] PHP Warning:  Undefined array key "HTTP_HOST" in /wp-config.php on line 175
[11-Sep-2024 09:18:55 UTC] PHP Warning:  Undefined array key "host" in /wp-includes/canonical.php on line 716
[11-Sep-2024 09:18:55 UTC] PHP Deprecated:  strtolower(): Passing null to parameter #1 ($string) of type string is deprecated in /wp-includes/canonical.php on line 716
[11-Sep-2024 09:18:55 UTC] PHP Warning:  Undefined array key "host" in /wp-includes/canonical.php on line 717
[11-Sep-2024 09:18:55 UTC] PHP Deprecated:  strtolower(): Passing null to parameter #1 ($string) of type string is deprecated in /wp-includes/canonical.php on line 717
[11-Sep-2024 09:18:55 UTC] PHP Warning:  Undefined array key "host" in /wp-includes/canonical.php on line 727
[11-Sep-2024 09:18:55 UTC] PHP Warning:  Undefined array key "host" in /wp-includes/canonical.php on line 730
[11-Sep-2024 09:18:55 UTC] PHP Warning:  Undefined array key "scheme" in /wp-includes/canonical.php on line 751
[11-Sep-2024 09:18:55 UTC] PHP Warning:  Undefined array key "host" in /wp-includes/canonical.php on line 716
[11-Sep-2024 09:18:55 UTC] PHP Deprecated:  strtolower(): Passing null to parameter #1 ($string) of type string is deprecated in /wp-includes/canonical.php on line 716
[11-Sep-2024 09:18:55 UTC] PHP Warning:  Undefined array key "host" in /wp-includes/canonical.php on line 717
[11-Sep-2024 09:18:55 UTC] PHP Deprecated:  strtolower(): Passing null to parameter #1 ($string) of type string is deprecated in /wp-includes/canonical.php on line 717
[11-Sep-2024 09:18:55 UTC] PHP Warning:  Undefined array key "host" in /wp-includes/canonical.php on line 727
[11-Sep-2024 09:18:55 UTC] PHP Warning:  Undefined array key "host" in /wp-includes/canonical.php on line 730
[11-Sep-2024 09:18:55 UTC] PHP Warning:  Undefined array key "scheme" in /wp-includes/canonical.php on line 751
[11-Sep-2024 09:18:55 UTC] PHP Deprecated:  strtolower(): Passing null to parameter #1 ($string) of type string is deprecated in /wp-includes/link-template.php on line 4803
[11-Sep-2024 09:19:00 UTC] PHP Notice:  Function wpdb::prepare was called <strong>incorrectly</strong>. The query argument of wpdb::prepare() must have a placeholder. Please see <a href="https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6085
[11-Sep-2024 09:19:03 UTC] PHP Notice:  Function wpdb::prepare was called <strong>incorrectly</strong>. The query argument of wpdb::prepare() must have a placeholder. Please see <a href="https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6085
[11-Sep-2024 09:19:05 UTC] PHP Notice:  Function wpdb::prepare was called <strong>incorrectly</strong>. The query argument of wpdb::prepare() must have a placeholder. Please see <a href="https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6085
[11-Sep-2024 09:19:07 UTC] PHP Notice:  Function wpdb::prepare was called <strong>incorrectly</strong>. The query argument of wpdb::prepare() must have a placeholder. Please see <a href="https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6085
[11-Sep-2024 09:19:09 UTC] PHP Notice:  Function wpdb::prepare was called <strong>incorrectly</strong>. The query argument of wpdb::prepare() must have a placeholder. Please see <a href="https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6085
[11-Sep-2024 09:19:11 UTC] PHP Notice:  Function wpdb::prepare was called <strong>incorrectly</strong>. The query argument of wpdb::prepare() must have a placeholder. Please see <a href="https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6085
[11-Sep-2024 09:19:12 UTC] PHP Notice:  Function wpdb::prepare was called <strong>incorrectly</strong>. The query argument of wpdb::prepare() must have a placeholder. Please see <a href="https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6085
[11-Sep-2024 09:19:13 UTC] PHP Notice:  Function wpdb::prepare was called <strong>incorrectly</strong>. The query argument of wpdb::prepare() must have a placeholder. Please see <a href="https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6085
[11-Sep-2024 09:19:14 UTC] PHP Notice:  Function wpdb::prepare was called <strong>incorrectly</strong>. The query argument of wpdb::prepare() must have a placeholder. Please see <a href="https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6085
[11-Sep-2024 09:19:17 UTC] PHP Notice:  Function wpdb::prepare was called <strong>incorrectly</strong>. The query argument of wpdb::prepare() must have a placeholder. Please see <a href="https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6085
[11-Sep-2024 09:19:18 UTC] PHP Notice:  Function wpdb::prepare was called <strong>incorrectly</strong>. The query argument of wpdb::prepare() must have a placeholder. Please see <a href="https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6085
[11-Sep-2024 09:19:19 UTC] PHP Notice:  Function wpdb::prepare was called <strong>incorrectly</strong>. The query argument of wpdb::prepare() must have a placeholder. Please see <a href="https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6085
[11-Sep-2024 09:19:20 UTC] PHP Notice:  Function wpdb::prepare was called <strong>incorrectly</strong>. The query argument of wpdb::prepare() must have a placeholder. Please see <a href="https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6085
[11-Sep-2024 09:19:22 UTC] PHP Notice:  Function wpdb::prepare was called <strong>incorrectly</strong>. The query argument of wpdb::prepare() must have a placeholder. Please see <a href="https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6085
[11-Sep-2024 09:19:23 UTC] PHP Notice:  Function wpdb::prepare was called <strong>incorrectly</strong>. The query argument of wpdb::prepare() must have a placeholder. Please see <a href="https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6085
[11-Sep-2024 09:19:24 UTC] PHP Notice:  Function wpdb::prepare was called <strong>incorrectly</strong>. The query argument of wpdb::prepare() must have a placeholder. Please see <a href="https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6085

---