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Awesome Support 6.2.0

Does Awesome Support work with WordPress 6.5.3 and PHP 8.1.12? A smoke test was performed on 2024-05-08 09:27:19 UTC.

Summary

Pages 29

Plugins ‹ Test site — WordPress

Dashboard →

Tickets

Tickets → Add New

Tickets → Tags

Tickets → Channels

Tickets → Settings

Tickets → Settings → Registration

Tickets → Settings → Moderated Registration

Tickets → Settings → Privacy

Tickets → Settings → Fields

Tickets → Settings → Permissions

Tickets → Settings → Style

Tickets → Settings → E-Mails

Tickets → Settings → Products Management

Tickets → Settings → Basic Time Tracking

Tickets → Settings → REST API

Tickets → Settings → File Upload

Tickets → Settings → Advanced

Tickets → Settings → Language Options

Tickets → Settings → Integrations

Tickets → Tools

Tickets → Tools → Log Viewer

Tickets → Tools → Cleanup

Tickets → Addons

Tickets → Get a Free Addon!

Tickets → Help & Support

Tickets → About

Test site – Just another WordPress site

Benchmark

URL	Load time			Memory usage
	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.329 s	0.412 s	+0.083 s	3.44 MiB	5.1 MiB	+ 1.67 MiB
/wp-admin/edit.php	0.188 s	0.297 s	+0.109 s	3.46 MiB	5.22 MiB	+ 1.76 MiB
/wp-admin/post-new.php	0.809 s	0.962 s	+0.153 s	5.59 MiB	7.16 MiB	+ 1.57 MiB
/wp-admin/upload.php	0.566 s	0.298 s	-0.268 s	3.38 MiB	5.04 MiB	+ 1.66 MiB
/wp-admin/options-writing.php	0.186 s	0.280 s	+0.094 s	3.37 MiB	5.03 MiB	+ 1.66 MiB
/wp-admin/media-new.php	0.264 s	0.197 s	-0.067 s	3.35 MiB	5.02 MiB	+ 1.67 MiB
/wp-admin/edit-tags.php?taxonomy=category	0.165 s	0.203 s	+0.038 s	3.37 MiB	5.05 MiB	+ 1.68 MiB
/wp-admin/post-new.php?post_type=page	0.510 s	0.578 s	+0.068 s	5.58 MiB	7.15 MiB	+ 1.56 MiB
/wp-admin/options-discussion.php	0.193 s	0.273 s	+0.080 s	3.36 MiB	5.02 MiB	+ 1.66 MiB
/wp-admin/edit-comments.php	0.509 s	0.230 s	-0.279 s	3.39 MiB	5.06 MiB	+ 1.66 MiB
/	0.266 s	0.261 s	-0.005 s	3.42 MiB	4.22 MiB	+ 820.85 KiB
Average	0.362 s	0.363 s	+0.001 s	3.79 MiB	5.37 MiB	+ 1.58 MiB

Code Statistics

Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.

Language		%	Lines of code	Comment lines	Files
	PO File	70.3%	137,814	93,967	52
	PHP	19.8%	38,827	17,471	233
	CSS	4.8%	9,509	1,896	32
	HTML	1.9%	3,692	0	48
	JavaScript	1.5%	2,860	864	110
	LESS	1.4%	2,678	1,199	27
	Markdown	0.3%	556	0	2
	SVG	0.1%	180	2	4
	JSON	0.0%	28	0	1
Total			196,144	115,399	509

PHP Code Analysis | More results »

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 1

• wp_sm_sessions

Options wp_options 8

• sm_session_db_version
• ticket_channel_children
• wisdom_notification_times
• wpas_db_version
• wpas_default_channels_added
• wpas_options
• wpas_setup_email_templates
• wpas_version

Custom Post Types 4

ID	Name
ticket	Tickets
ticket_reply	Ticket Replies
ticket_history	Ticket History
ticket_log	Ticket Log

Meta Boxes

{
    "ticket": {
        "wpas-mb-details": {
            "title": "Ticket Details",
            "context": "side"
        },
        "wpas-mb-version": {
            "title": "Misc and Debug",
            "context": "side"
        },
        "wpas-mb-ticket-main-tabs": {
            "title": "Main Tabs",
            "context": "normal"
        }
    }
}

Roles 4

ID	Name
wpas_manager	Support Supervisor
wpas_support_manager	Support Manager
wpas_agent	Support Agent
wpas_user	Support User

Capabilities 41

• view_ticket
• view_private_ticket
• edit_ticket
• edit_other_ticket
• edit_private_ticket
• delete_ticket
• delete_reply
• delete_private_ticket
• delete_other_ticket
• assign_ticket
• assign_ticket_creator
• close_ticket
• reply_ticket
• settings_tickets
• ticket_taxonomy
• create_ticket
• attach_files
• view_unassigned_tickets
• manage_licenses_for_awesome_support
• administer_awesome_support
• ticket_manage_tags
• ticket_edit_tags
• ticket_delete_tags
• ticket_manage_products
• ticket_edit_products
• ticket_delete_products
• ticket_manage_departments
• ticket_edit_departments
• ticket_delete_departments
• ticket_manage_priorities
• ticket_edit_priorities
• ticket_delete_priorities
• ticket_manage_channels
• ticket_edit_channels
• ticket_delete_channels
• ticket_manage_privacy
• ticket_manage_ticket_type
• ticket_edit_ticket_type
• ticket_delete_ticket_type
• ticket_manage_ticket_templates
• view_all_tickets

PHP Error Log 16 lines

[08-May-2024 09:27:41 UTC] PHP Notice:  Function wpdb::prepare was called incorrectly. The query argument of wpdb::prepare() must have a placeholder. Please see <a>Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6078
[08-May-2024 09:27:45 UTC] PHP Notice:  Function wpdb::prepare was called incorrectly. The query argument of wpdb::prepare() must have a placeholder. Please see <a>Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6078
[08-May-2024 09:27:47 UTC] PHP Notice:  Function wpdb::prepare was called incorrectly. The query argument of wpdb::prepare() must have a placeholder. Please see <a>Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6078
[08-May-2024 09:27:48 UTC] PHP Notice:  Function wpdb::prepare was called incorrectly. The query argument of wpdb::prepare() must have a placeholder. Please see <a>Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6078
[08-May-2024 09:27:50 UTC] PHP Notice:  Function wpdb::prepare was called incorrectly. The query argument of wpdb::prepare() must have a placeholder. Please see <a>Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6078
[08-May-2024 09:27:52 UTC] PHP Notice:  Function wpdb::prepare was called incorrectly. The query argument of wpdb::prepare() must have a placeholder. Please see <a>Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6078
[08-May-2024 09:27:53 UTC] PHP Notice:  Function wpdb::prepare was called incorrectly. The query argument of wpdb::prepare() must have a placeholder. Please see <a>Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6078
[08-May-2024 09:27:55 UTC] PHP Notice:  Function wpdb::prepare was called incorrectly. The query argument of wpdb::prepare() must have a placeholder. Please see <a>Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6078
[08-May-2024 09:27:56 UTC] PHP Notice:  Function wpdb::prepare was called incorrectly. The query argument of wpdb::prepare() must have a placeholder. Please see <a>Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6078
[08-May-2024 09:27:58 UTC] PHP Notice:  Function wpdb::prepare was called incorrectly. The query argument of wpdb::prepare() must have a placeholder. Please see <a>Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6078
[08-May-2024 09:27:59 UTC] PHP Notice:  Function wpdb::prepare was called incorrectly. The query argument of wpdb::prepare() must have a placeholder. Please see <a>Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6078
[08-May-2024 09:28:00 UTC] PHP Notice:  Function wpdb::prepare was called incorrectly. The query argument of wpdb::prepare() must have a placeholder. Please see <a>Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6078
[08-May-2024 09:28:01 UTC] PHP Notice:  Function wpdb::prepare was called incorrectly. The query argument of wpdb::prepare() must have a placeholder. Please see <a>Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6078
[08-May-2024 09:28:03 UTC] PHP Notice:  Function wpdb::prepare was called incorrectly. The query argument of wpdb::prepare() must have a placeholder. Please see <a>Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6078
[08-May-2024 09:28:04 UTC] PHP Notice:  Function wpdb::prepare was called incorrectly. The query argument of wpdb::prepare() must have a placeholder. Please see <a>Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6078
[08-May-2024 09:28:05 UTC] PHP Notice:  Function wpdb::prepare was called incorrectly. The query argument of wpdb::prepare() must have a placeholder. Please see <a>Debugging in WordPress</a> for more information. (This message was added in version 3.9.0.) in /wp-includes/functions.php on line 6078

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