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2. Awesome Support – WordPress HelpDesk & Support Plugin
3. 6.1.6

Awesome Support 6.1.6

Does Awesome Support work with WordPress 6.4.2 and PHP 8.1.12? A smoke test was performed on 2023-12-07 13:48:20 UTC.

Summary

Pages 29

Plugins ‹ Test site — WordPress

Dashboard →

Tickets

Tickets → Add New

Tickets → Tags

Tickets → Channels

Tickets → Settings

Tickets → Settings → Registration

Tickets → Settings → Moderated Registration

Tickets → Settings → Privacy

Tickets → Settings → Fields

Tickets → Settings → Permissions

Tickets → Settings → Style

Tickets → Settings → E-Mails

Tickets → Settings → Products Management

Tickets → Settings → Basic Time Tracking

Tickets → Settings → REST API

Tickets → Settings → File Upload

Tickets → Settings → Advanced

Tickets → Settings → Language Options

Tickets → Settings → Integrations

Tickets → Tools

Tickets → Tools → Log Viewer

Tickets → Tools → Cleanup

Tickets → Addons

Tickets → Get a Free Addon!

Tickets → Help & Support

Tickets → About

Test site – Just another WordPress site

Benchmark

URL	Load time			Memory usage
	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.416 s	0.476 s	+0.060 s	3.38 MiB	5.88 MiB	+ 2.5 MiB
/wp-admin/edit.php	0.232 s	0.286 s	+0.054 s	3.41 MiB	5.94 MiB	+ 2.53 MiB
/wp-admin/post-new.php	0.926 s	0.985 s	+0.059 s	5.46 MiB	7.78 MiB	+ 2.32 MiB
/wp-admin/upload.php	0.591 s	0.800 s	+0.209 s	3.32 MiB	5.76 MiB	+ 2.44 MiB
/wp-admin/options-writing.php	0.253 s	0.246 s	-0.007 s	3.32 MiB	5.75 MiB	+ 2.44 MiB
/wp-admin/media-new.php	0.366 s	0.246 s	-0.120 s	3.29 MiB	5.74 MiB	+ 2.45 MiB
/wp-admin/edit-tags.php?taxonomy=category	0.230 s	0.248 s	+0.018 s	3.31 MiB	5.77 MiB	+ 2.46 MiB
/wp-admin/post-new.php?post_type=page	0.610 s	0.720 s	+0.110 s	5.45 MiB	7.77 MiB	+ 2.32 MiB
/wp-admin/options-discussion.php	0.555 s	0.509 s	-0.046 s	3.3 MiB	5.75 MiB	+ 2.44 MiB
/wp-admin/edit-comments.php	0.245 s	0.308 s	+0.063 s	3.34 MiB	5.78 MiB	+ 2.44 MiB
/	0.318 s	0.246 s	-0.072 s	3.36 MiB	4.9 MiB	+ 1.54 MiB
Average	0.431 s	0.461 s	+0.030 s	3.72 MiB	6.07 MiB	+ 2.35 MiB

Code Statistics

Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.

Language		%	Lines of code	Comment lines	Files
	PO File	70.4%	137,814	93,967	52
	PHP	19.7%	38,532	17,379	233
	CSS	4.9%	9,509	1,896	32
	HTML	1.9%	3,692	0	48
	JavaScript	1.5%	2,852	864	110
	LESS	1.4%	2,678	1,199	27
	Markdown	0.3%	556	0	2
	SVG	0.1%	180	2	4
	JSON	0.0%	28	0	1
Total			195,841	115,307	509

PHP Code Analysis | More results »

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 1

• wp_sm_sessions

Options wp_options 8

• sm_session_db_version
• ticket_channel_children
• wisdom_notification_times
• wpas_db_version
• wpas_default_channels_added
• wpas_options
• wpas_setup_email_templates
• wpas_version

Custom Post Types 4

ID	Name
ticket	Tickets
ticket_reply	Ticket Replies
ticket_history	Ticket History
ticket_log	Ticket Log

Meta Boxes

{
    "ticket": {
        "wpas-mb-details": {
            "title": "Ticket Details",
            "context": "side"
        },
        "wpas-mb-version": {
            "title": "Misc and Debug",
            "context": "side"
        },
        "wpas-mb-ticket-main-tabs": {
            "title": "Main Tabs",
            "context": "normal"
        }
    }
}

Roles 4

ID	Name
wpas_manager	Support Supervisor
wpas_support_manager	Support Manager
wpas_agent	Support Agent
wpas_user	Support User

Capabilities 41

• view_ticket
• view_private_ticket
• edit_ticket
• edit_other_ticket
• edit_private_ticket
• delete_ticket
• delete_reply
• delete_private_ticket
• delete_other_ticket
• assign_ticket
• assign_ticket_creator
• close_ticket
• reply_ticket
• settings_tickets
• ticket_taxonomy
• create_ticket
• attach_files
• view_unassigned_tickets
• manage_licenses_for_awesome_support
• administer_awesome_support
• ticket_manage_tags
• ticket_edit_tags
• ticket_delete_tags
• ticket_manage_products
• ticket_edit_products
• ticket_delete_products
• ticket_manage_departments
• ticket_edit_departments
• ticket_delete_departments
• ticket_manage_priorities
• ticket_edit_priorities
• ticket_delete_priorities
• ticket_manage_channels
• ticket_edit_channels
• ticket_delete_channels
• ticket_manage_privacy
• ticket_manage_ticket_type
• ticket_edit_ticket_type
• ticket_delete_ticket_type
• ticket_manage_ticket_templates
• view_all_tickets

PHP Error Log

The log file is empty.

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