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3. 6.1.1

Awesome Support 6.1.1

Does Awesome Support work with WordPress 6.0.3 and PHP 7.4.8? A smoke test was performed on 2022-10-18 18:49:35 UTC.

Summary

Pages 29

Plugins ‹ Test site — WordPress

Dashboard →

Tickets

Tickets → Add New

Tickets → Tags

Tickets → Channels

Tickets → Settings

Tickets → Settings → Registration

Tickets → Settings → Moderated Registration

Tickets → Settings → Privacy

Tickets → Settings → Fields

Tickets → Settings → Permissions

Tickets → Settings → Style

Tickets → Settings → E-Mails

Tickets → Settings → Products Management

Tickets → Settings → Basic Time Tracking

Tickets → Settings → REST API

Tickets → Settings → File Upload

Tickets → Settings → Advanced

Tickets → Settings → Language Options

Tickets → Settings → Integrations

Tickets → Tools

Tickets → Tools → Log Viewer

Tickets → Tools → Cleanup

Tickets → Addons

Tickets → Get a Free Addon!

Tickets → Help & Support

Tickets → About

Test site – Just another WordPress site

Benchmark

URL	Load time			Memory usage
	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.328 s	0.454 s	+0.126 s	3.73 MiB	6.32 MiB	+ 2.59 MiB
/wp-admin/edit.php	0.200 s	0.294 s	+0.094 s	3.76 MiB	6.39 MiB	+ 2.63 MiB
/wp-admin/post-new.php	0.791 s	1.377 s	+0.586 s	5.55 MiB	8.07 MiB	+ 2.52 MiB
/wp-admin/upload.php	0.406 s	0.503 s	+0.097 s	3.69 MiB	6.28 MiB	+ 2.59 MiB
/wp-admin/options-writing.php	0.165 s	0.226 s	+0.061 s	3.62 MiB	6.26 MiB	+ 2.64 MiB
/wp-admin/media-new.php	0.425 s	0.224 s	-0.201 s	3.67 MiB	6.26 MiB	+ 2.6 MiB
/wp-admin/edit-tags.php?taxonomy=category	0.202 s	0.262 s	+0.060 s	3.69 MiB	6.29 MiB	+ 2.6 MiB
/wp-admin/post-new.php?post_type=page	1.088 s	0.837 s	-0.251 s	5.55 MiB	8.06 MiB	+ 2.51 MiB
/wp-admin/options-discussion.php	0.236 s	0.323 s	+0.087 s	3.6 MiB	6.26 MiB	+ 2.66 MiB
/wp-admin/edit-comments.php	0.241 s	0.271 s	+0.030 s	3.7 MiB	6.3 MiB	+ 2.6 MiB
/	0.279 s	0.361 s	+0.082 s	3.62 MiB	5.33 MiB	+ 1.71 MiB
Average	0.396 s	0.467 s	+0.070 s	4.02 MiB	6.53 MiB	+ 2.51 MiB

Code Statistics

Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.

Language		%	Lines of code	Comment lines	Files
	PO File	70.4%	137,814	93,967	52
	PHP	19.5%	38,236	17,276	233
	CSS	4.9%	9,509	1,896	32
	HTML	1.9%	3,692	0	48
	JavaScript	1.6%	3,139	954	112
	LESS	1.4%	2,678	1,199	27
	Markdown	0.3%	556	0	2
	SVG	0.1%	180	2	4
	JSON	0.0%	62	0	3
Total			195,866	115,294	513

PHP Code Analysis | More results »

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 1

• wp_sm_sessions

Options wp_options 8

• sm_session_db_version
• ticket_channel_children
• wisdom_notification_times
• wpas_db_version
• wpas_default_channels_added
• wpas_options
• wpas_setup_email_templates
• wpas_version

Custom Post Types 4

ID	Name
ticket	Tickets
ticket_reply	Ticket Replies
ticket_history	Ticket History
ticket_log	Ticket Log

Meta Boxes

{
    "ticket": {
        "wpas-mb-details": {
            "title": "Ticket Details",
            "context": "side"
        },
        "wpas-mb-version": {
            "title": "Misc and Debug",
            "context": "side"
        },
        "wpas-mb-ticket-main-tabs": {
            "title": "Main Tabs",
            "context": "normal"
        }
    }
}

Roles 4

ID	Name
wpas_manager	Support Supervisor
wpas_support_manager	Support Manager
wpas_agent	Support Agent
wpas_user	Support User

Capabilities 41

• view_ticket
• view_private_ticket
• edit_ticket
• edit_other_ticket
• edit_private_ticket
• delete_ticket
• delete_reply
• delete_private_ticket
• delete_other_ticket
• assign_ticket
• assign_ticket_creator
• close_ticket
• reply_ticket
• settings_tickets
• ticket_taxonomy
• create_ticket
• attach_files
• view_unassigned_tickets
• manage_licenses_for_awesome_support
• administer_awesome_support
• ticket_manage_tags
• ticket_edit_tags
• ticket_delete_tags
• ticket_manage_products
• ticket_edit_products
• ticket_delete_products
• ticket_manage_departments
• ticket_edit_departments
• ticket_delete_departments
• ticket_manage_priorities
• ticket_edit_priorities
• ticket_delete_priorities
• ticket_manage_channels
• ticket_edit_channels
• ticket_delete_channels
• ticket_manage_privacy
• ticket_manage_ticket_type
• ticket_edit_ticket_type
• ticket_delete_ticket_type
• ticket_manage_ticket_templates
• view_all_tickets

PHP Error Log 2 lines

[18-Oct-2022 18:50:42 UTC] PHP Deprecated:  Hook allowed_block_types is <strong>deprecated</strong> since version 5.8.0! Use allowed_block_types_all instead. in /wp-includes/functions.php on line 5756
[18-Oct-2022 18:50:46 UTC] PHP Deprecated:  Hook allowed_block_types is <strong>deprecated</strong> since version 5.8.0! Use allowed_block_types_all instead. in /wp-includes/functions.php on line 5756

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