1. Home
2. Awesome Support – WordPress HelpDesk & Support Plugin
3. 6.0.9

Awesome Support 6.0.9

Does Awesome Support work with WordPress 5.8.2 and PHP 7.4.8? A smoke test was performed on 2021-12-17 21:32:14 UTC.

Summary

Pages 29

Plugins ‹ Test site — WordPress

Dashboard →

Tickets

Tickets → Add New

Tickets → Tags

Tickets → Channels

Tickets → Settings

Tickets → Settings → Registration

Tickets → Settings → Moderated Registration

Tickets → Settings → Privacy

Tickets → Settings → Fields

Tickets → Settings → Permissions

Tickets → Settings → Style

Tickets → Settings → E-Mails

Tickets → Settings → Products Management

Tickets → Settings → Basic Time Tracking

Tickets → Settings → REST API

Tickets → Settings → File Upload

Tickets → Settings → Advanced

Tickets → Settings → Language Options

Tickets → Settings → Integrations

Tickets → Tools

Tickets → Tools → Log Viewer

Tickets → Tools → Cleanup

Tickets → Addons

Tickets → Get a Free Addon!

Tickets → Help & Support

Tickets → About

Test site – Just another WordPress site

Benchmark

URL	Load time			Memory usage
	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.329 s	0.460 s	+0.131 s	3.08 MiB	5.65 MiB	+ 2.56 MiB
/wp-admin/edit.php	0.173 s	0.255 s	+0.082 s	3.11 MiB	5.78 MiB	+ 2.67 MiB
/wp-admin/post-new.php	0.950 s	1.501 s	+0.551 s	5.27 MiB	7.8 MiB	+ 2.54 MiB
/wp-admin/upload.php	0.617 s	0.657 s	+0.040 s	3.03 MiB	5.59 MiB	+ 2.57 MiB
/wp-admin/options-writing.php	0.154 s	0.241 s	+0.087 s	3.02 MiB	5.58 MiB	+ 2.55 MiB
/wp-admin/media-new.php	0.339 s	0.224 s	-0.115 s	3.01 MiB	5.58 MiB	+ 2.57 MiB
/wp-admin/edit-tags.php?taxonomy=category	0.194 s	0.234 s	+0.040 s	3.04 MiB	5.62 MiB	+ 2.58 MiB
/wp-admin/post-new.php?post_type=page	0.889 s	1.008 s	+0.119 s	5.26 MiB	7.79 MiB	+ 2.54 MiB
/wp-admin/options-discussion.php	0.221 s	0.317 s	+0.096 s	3 MiB	5.58 MiB	+ 2.57 MiB
/wp-admin/edit-comments.php	0.201 s	0.262 s	+0.061 s	3.04 MiB	5.61 MiB	+ 2.57 MiB
/	0.293 s	0.264 s	-0.029 s	2.96 MiB	4.67 MiB	+ 1.71 MiB
Average	0.396 s	0.493 s	+0.097 s	3.44 MiB	5.93 MiB	+ 2.49 MiB

Code Statistics

Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.

Language		%	Lines of code	Comment lines	Files
	PO File	75.7%	137,631	93,923	41
	PHP	14.9%	27,047	14,136	178
	CSS	4.6%	8,458	1,807	27
	HTML	2.0%	3,692	0	48
	LESS	1.5%	2,678	1,199	27
	JavaScript	1.2%	2,183	589	32
	SVG	0.1%	180	2	4
	JSON	0.0%	34	0	2
Total			181,903	111,656	359

PHP Code Analysis | More results »

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 1

• wp_sm_sessions

Options wp_options 8

• sm_session_db_version
• ticket_channel_children
• wisdom_notification_times
• wpas_db_version
• wpas_default_channels_added
• wpas_options
• wpas_setup_email_templates
• wpas_version

Custom Post Types 4

ID	Name
ticket	Tickets
ticket_reply	Ticket Replies
ticket_history	Ticket History
ticket_log	Ticket Log

Meta Boxes

{
    "ticket": {
        "wpas-mb-details": {
            "title": "Ticket Details",
            "context": "side"
        },
        "wpas-mb-version": {
            "title": "Misc and Debug",
            "context": "side"
        },
        "wpas-mb-ticket-main-tabs": {
            "title": "Main Tabs",
            "context": "normal"
        }
    }
}

Roles 4

ID	Name
wpas_manager	Support Supervisor
wpas_support_manager	Support Manager
wpas_agent	Support Agent
wpas_user	Support User

Capabilities 41

• view_ticket
• view_private_ticket
• edit_ticket
• edit_other_ticket
• edit_private_ticket
• delete_ticket
• delete_reply
• delete_private_ticket
• delete_other_ticket
• assign_ticket
• assign_ticket_creator
• close_ticket
• reply_ticket
• settings_tickets
• ticket_taxonomy
• create_ticket
• attach_files
• view_unassigned_tickets
• manage_licenses_for_awesome_support
• administer_awesome_support
• ticket_manage_tags
• ticket_edit_tags
• ticket_delete_tags
• ticket_manage_products
• ticket_edit_products
• ticket_delete_products
• ticket_manage_departments
• ticket_edit_departments
• ticket_delete_departments
• ticket_manage_priorities
• ticket_edit_priorities
• ticket_delete_priorities
• ticket_manage_channels
• ticket_edit_channels
• ticket_delete_channels
• ticket_manage_privacy
• ticket_manage_ticket_type
• ticket_edit_ticket_type
• ticket_delete_ticket_type
• ticket_manage_ticket_templates
• view_all_tickets

PHP Error Log 2 lines

[17-Dec-2021 21:33:04 UTC] PHP Deprecated:  allowed_block_types is <strong>deprecated</strong> since version 5.8.0! Use allowed_block_types_all instead. in /wp-includes/functions.php on line 5586
[17-Dec-2021 21:33:08 UTC] PHP Deprecated:  allowed_block_types is <strong>deprecated</strong> since version 5.8.0! Use allowed_block_types_all instead. in /wp-includes/functions.php on line 5586

---