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2. Awesome Support – WordPress HelpDesk & Support Plugin
3. 6.0.3

Awesome Support 6.0.3

Does Awesome Support work with WordPress 5.7.2 and PHP 7.4.8? A smoke test was performed on 2021-05-14 17:53:32 UTC.

Summary

Pages 29

Plugins ‹ Test site — WordPress

Dashboard →

Tickets

Tickets → Add New

Tickets → Tags

Tickets → Channels

Tickets → Settings

Tickets → Settings → Registration

Tickets → Settings → Moderated Registration

Tickets → Settings → Privacy

Tickets → Settings → Fields

Tickets → Settings → Permissions

Tickets → Settings → Style

Tickets → Settings → E-Mails

Tickets → Settings → Products Management

Tickets → Settings → Basic Time Tracking

Tickets → Settings → REST API

Tickets → Settings → File Upload

Tickets → Settings → Advanced

Tickets → Settings → Language Options

Tickets → Settings → Integrations

Tickets → Tools

Tickets → Tools → Log Viewer

Tickets → Tools → Cleanup

Tickets → Addons

Tickets → Get a Free Addon!

Tickets → Help & Support

Tickets → About

Test site – Just another WordPress site

Benchmark

URL	Load time			Memory usage
	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.261 s	0.606 s	+0.345 s	2.82 MiB	4.33 MiB	+ 1.51 MiB
/wp-admin/edit.php	0.175 s	0.339 s	+0.164 s	2.86 MiB	4.4 MiB	+ 1.54 MiB
/wp-admin/post-new.php	0.911 s	1.860 s	+0.949 s	5.02 MiB	6.51 MiB	+ 1.48 MiB
/wp-admin/upload.php	0.487 s	0.424 s	-0.063 s	2.7 MiB	4.2 MiB	+ 1.51 MiB
/wp-admin/options-writing.php	0.250 s	0.215 s	-0.035 s	2.71 MiB	4.25 MiB	+ 1.54 MiB
/wp-admin/media-new.php	0.218 s	0.270 s	+0.052 s	2.67 MiB	4.18 MiB	+ 1.51 MiB
/wp-admin/edit-tags.php?taxonomy=category	0.182 s	0.384 s	+0.202 s	2.77 MiB	4.29 MiB	+ 1.51 MiB
/wp-admin/post-new.php?post_type=page	1.155 s	1.663 s	+0.508 s	5.01 MiB	6.49 MiB	+ 1.48 MiB
/wp-admin/options-discussion.php	0.294 s	0.383 s	+0.089 s	2.68 MiB	4.19 MiB	+ 1.51 MiB
/wp-admin/edit-comments.php	0.237 s	0.294 s	+0.057 s	2.78 MiB	4.29 MiB	+ 1.51 MiB
/	0.305 s	0.311 s	+0.006 s	2.65 MiB	3.27 MiB	+ 630.59 KiB
Average	0.407 s	0.614 s	+0.207 s	3.15 MiB	4.58 MiB	+ 1.43 MiB

Code Statistics

Note: Third-party libraries and minified JS/CSS files are excluded from these statistics where possible, so the numbers you see here may be lower than those reported by other tools.

Language		%	Lines of code	Comment lines	Files
	PO File	95.9%	1,020,060	564,980	33
	PHP	2.5%	26,893	14,056	178
	CSS	0.8%	8,422	1,803	27
	HTML	0.3%	3,692	0	48
	LESS	0.3%	2,674	1,199	27
	JavaScript	0.2%	1,949	506	31
	SVG	0.0%	180	2	4
	JSON	0.0%	9	0	1
Total			1,063,879	582,546	349

PHP Code Analysis | More results »

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 1

• wp_sm_sessions

Options wp_options 8

• sm_session_db_version
• ticket_channel_children
• wisdom_notification_times
• wpas_db_version
• wpas_default_channels_added
• wpas_options
• wpas_setup_email_templates
• wpas_version

Custom Post Types 4

ID	Name
ticket	Tickets
ticket_reply	Ticket Replies
ticket_history	Ticket History
ticket_log	Ticket Log

Meta Boxes

{
    "ticket": {
        "wpas-mb-details": {
            "title": "Ticket Details",
            "context": "side"
        },
        "wpas-mb-version": {
            "title": "Misc and Debug",
            "context": "side"
        },
        "wpas-mb-ticket-main-tabs": {
            "title": "Main Tabs",
            "context": "normal"
        }
    }
}

Roles 4

ID	Name
wpas_manager	Support Supervisor
wpas_support_manager	Support Manager
wpas_agent	Support Agent
wpas_user	Support User

Capabilities 41

• view_ticket
• view_private_ticket
• edit_ticket
• edit_other_ticket
• edit_private_ticket
• delete_ticket
• delete_reply
• delete_private_ticket
• delete_other_ticket
• assign_ticket
• assign_ticket_creator
• close_ticket
• reply_ticket
• settings_tickets
• ticket_taxonomy
• create_ticket
• attach_files
• view_unassigned_tickets
• manage_licenses_for_awesome_support
• administer_awesome_support
• ticket_manage_tags
• ticket_edit_tags
• ticket_delete_tags
• ticket_manage_products
• ticket_edit_products
• ticket_delete_products
• ticket_manage_departments
• ticket_edit_departments
• ticket_delete_departments
• ticket_manage_priorities
• ticket_edit_priorities
• ticket_delete_priorities
• ticket_manage_channels
• ticket_edit_channels
• ticket_delete_channels
• ticket_manage_privacy
• ticket_manage_ticket_type
• ticket_edit_ticket_type
• ticket_delete_ticket_type
• ticket_manage_ticket_templates
• view_all_tickets

PHP Error Log

The log file is empty.

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