Report - Awesome Support 5.8.2

Does Awesome Support work with WordPress 5.4.1 and PHP 7.2.16? A smoke test was performed on 2020-04-30 08:18:09 UTC.

Summary

Errors

40	PHP deprecation warnings
1	JavaScript exceptions
1	Page failed to load 1 404 Not Found
	No resource errors

Performance

Memory usage: 1.72 MiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: 0.090 seconds
The average page load time increased by this amount after activating the plugin.

Environment

WordPress version	5.4.1
PHP version	7.2.16
MySQL version	8.0.15
PHP memory limit	256M

Plugin Info

Last updated	2025-03-27T08:55:00+00:00
Active installs	8,000+
WordPress.org page	https://wordpress.org/plugins/awesome-support/
Badges	Get badge code

Pages 29

Plugins ‹ Test site — WordPress

URL	/wp-admin/plugins.php?plugin_status=all&paged=1&s
Requested URL	/wp-admin/plugins.php?action=activate&plugin=awesome-support%2Fawesome-support.php&plugin_status=all&paged=1&s&_wpnonce=b40aea7b1c
Aspect	after-activation
HTTP status	200
Load time	5.551 s
Memory usage	5.55 MiB
JS errors	None
Resource errors	None

Dashboard →

URL	/wp-admin/as-setup
Aspect	menu-item
HTTP status	404
Load time	0.342 s
Memory usage	4.2 MiB
JS errors	None
Resource errors	None

Tickets

URL	/wp-admin/edit.php?post_type=ticket
Aspect	menu-item
HTTP status	200
Load time	0.492 s
Memory usage	5.5 MiB
JS errors	None
Resource errors	None

Tickets → Add New

URL	/wp-admin/post-new.php?post_type=ticket
Aspect	menu-item
HTTP status	200
Load time	1.025 s
Memory usage	5.58 MiB
JS errors	None
Resource errors	None

Tickets → Tags

URL	/wp-admin/edit-tags.php?taxonomy=ticket-tag&post_type=ticket
Aspect	menu-item
HTTP status	200
Load time	0.369 s
Memory usage	5.4 MiB
JS errors	None
Resource errors	None

Tickets → Channels

URL	/wp-admin/edit-tags.php?taxonomy=ticket_channel&post_type=ticket
Aspect	menu-item
HTTP status	200
Load time	0.418 s
Memory usage	5.49 MiB
JS errors	None
Resource errors	None

Tickets → Settings

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-settings
Aspect	menu-item
HTTP status	200
Load time	0.566 s
Memory usage	5.51 MiB
JS errors	None
Resource errors	None

Tickets → Settings → Registration

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=registration
Aspect	menu-item-tab
HTTP status	200
Load time	0.909 s
Memory usage	5.53 MiB
JS errors	None
Resource errors	None

Tickets → Settings → Moderated Registration

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=modregistration
Aspect	menu-item-tab
HTTP status	200
Load time	1.081 s
Memory usage	5.54 MiB
JS errors	None
Resource errors	None

Tickets → Settings → Privacy

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=privacy
Aspect	menu-item-tab
HTTP status	200
Load time	0.792 s
Memory usage	5.52 MiB
JS errors	None
Resource errors	None

Tickets → Settings → Fields

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=Fields
Aspect	menu-item-tab
HTTP status	200
Load time	0.567 s
Memory usage	5.51 MiB
JS errors	None
Resource errors	None

Tickets → Settings → Permissions

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=permissions
Aspect	menu-item-tab
HTTP status	200
Load time	0.345 s
Memory usage	5.51 MiB
JS errors	None
Resource errors	None

Tickets → Settings → Style

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=style
Aspect	menu-item-tab
HTTP status	200
Load time	0.418 s
Memory usage	5.51 MiB
JS errors	None
Resource errors	None

Tickets → Settings → E-Mails

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=email
Aspect	menu-item-tab
HTTP status	200
Load time	1.510 s
Memory usage	5.56 MiB
JS errors	None
Resource errors	None

Tickets → Settings → Products Management

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=products-management
Aspect	menu-item-tab
HTTP status	200
Load time	0.504 s
Memory usage	5.51 MiB
JS errors	None
Resource errors	None

Tickets → Settings → Basic Time Tracking

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=basictimetracking
Aspect	menu-item-tab
HTTP status	200
Load time	0.327 s
Memory usage	5.51 MiB
JS errors	None
Resource errors	None

Tickets → Settings → REST API

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=rest-api
Aspect	menu-item-tab
HTTP status	200
Load time	0.312 s
Memory usage	5.51 MiB
JS errors	None
Resource errors	None

Tickets → Settings → File Upload

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=file_upload
Aspect	menu-item-tab
HTTP status	200
Load time	0.326 s
Memory usage	5.51 MiB
JS errors	None
Resource errors	None

Tickets → Settings → Advanced

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=advanced
Aspect	menu-item-tab
HTTP status	200
Load time	0.347 s
Memory usage	5.51 MiB
JS errors	None
Resource errors	None

Tickets → Settings → Language Options

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=Language
Aspect	menu-item-tab
HTTP status	200
Load time	0.336 s
Memory usage	5.44 MiB
JS errors	None
Resource errors	None

Tickets → Settings → Integrations

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-settings&tab=integration
Aspect	menu-item-tab
HTTP status	200
Load time	0.444 s
Memory usage	5.51 MiB
JS errors	None
Resource errors	None

Tickets → Tools

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-status
Aspect	menu-item
HTTP status	200
Load time	0.306 s
Memory usage	5.4 MiB
JS errors	None
Resource errors	None

Tickets → Tools → Log Viewer

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-status&tab=logs
Aspect	menu-item-tab
HTTP status	200
Load time	0.339 s
Memory usage	5.4 MiB
JS errors	[ { "message": "TypeError: $(...).accordion is not a function\n at HTMLDocument.<anonymous> (/wp-admin/edit.php?post_type=ticket&page=wpas-status&tab=logs:607:29)\n at i (/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-slider,jquery-ui-draggable,jquery-tou&load%5Bchunk_1%5D=ch-punch,iris,wp-color-picker&ver=5.4.1:2:27362)\n at Object.fireWith [as resolveWith] (/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-slider,jquery-ui-draggable,jquery-tou&load%5Bchunk_1%5D=ch-punch,iris,wp-color-picker&ver=5.4.1:2:28121)\n at Function.ready (/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-slider,jquery-ui-draggable,jquery-tou&load%5Bchunk_1%5D=ch-punch,iris,wp-color-picker&ver=5.4.1:2:29914)\n at HTMLDocument.J (/wp-admin/load-scripts.php?c=0&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-slider,jquery-ui-draggable,jquery-tou&load%5Bchunk_1%5D=ch-punch,iris,wp-color-picker&ver=5.4.1:2:30276)", "trace": null, "code": null } ]
Resource errors	None

Tickets → Tools → Cleanup

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-status&tab=tools
Aspect	menu-item-tab
HTTP status	200
Load time	0.269 s
Memory usage	5.39 MiB
JS errors	None
Resource errors	None

Tickets → Addons

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-addons
Aspect	menu-item
HTTP status	200
Load time	1.373 s
Memory usage	7.72 MiB
JS errors	None
Resource errors	None

Tickets → Get a Free Addon!

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-optin
Aspect	menu-item
HTTP status	200
Load time	0.390 s
Memory usage	5.32 MiB
JS errors	None
Resource errors	None

Tickets → Help & Support

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-help-and-support
Aspect	menu-item
HTTP status	200
Load time	0.258 s
Memory usage	5.39 MiB
JS errors	None
Resource errors	None

Tickets → About

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-about
Aspect	menu-item
HTTP status	200
Load time	0.474 s
Memory usage	5.44 MiB
JS errors	None
Resource errors	None

Test site – Just another WordPress site

URL	/
Aspect	front-page
HTTP status	200
Load time	0.283 s
Memory usage	4.22 MiB
JS errors	None
Resource errors	None

Benchmark

URL	Load time			Memory usage
URL	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.301 s	0.340 s	+0.039 s	3.64 MiB	5.45 MiB	+ 1.81 MiB
/wp-admin/edit.php	0.223 s	0.449 s	+0.226 s	3.66 MiB	5.52 MiB	+ 1.85 MiB
/wp-admin/post-new.php	1.237 s	1.767 s	+0.530 s	5.43 MiB	7.13 MiB	+ 1.7 MiB
/wp-admin/upload.php	0.866 s	0.655 s	-0.211 s	3.5 MiB	5.39 MiB	+ 1.89 MiB
/wp-admin/options-writing.php	0.171 s	0.245 s	+0.074 s	3.58 MiB	5.38 MiB	+ 1.8 MiB
/wp-admin/media-new.php	0.222 s	0.310 s	+0.088 s	3.48 MiB	5.37 MiB	+ 1.89 MiB
/wp-admin/edit-tags.php?taxonomy=category	0.169 s	0.259 s	+0.090 s	3.58 MiB	5.41 MiB	+ 1.83 MiB
/wp-admin/post-new.php?post_type=page	1.114 s	1.194 s	+0.080 s	5.42 MiB	7.1 MiB	+ 1.69 MiB
/wp-admin/options-discussion.php	0.360 s	0.464 s	+0.104 s	3.48 MiB	5.37 MiB	+ 1.89 MiB
/wp-admin/edit-comments.php	0.215 s	0.261 s	+0.046 s	3.59 MiB	5.41 MiB	+ 1.82 MiB
/	0.326 s	0.249 s	-0.077 s	3.43 MiB	4.22 MiB	+ 810.53 KiB
Average	0.473 s	0.563 s	+0.090 s	3.89 MiB	5.61 MiB	+ 1.72 MiB

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 1

wp_sm_sessions

Options `wp_options` 8

sm_session_db_version
ticket_channel_children
wisdom_notification_times
wpas_db_version
wpas_default_channels_added
wpas_options
wpas_setup_email_templates
wpas_version

Custom Post Types 4

ID	Name
ticket	Tickets
ticket_reply	Ticket Replies
ticket_history	Ticket History
ticket_log	Ticket Log

Meta Boxes

{
    "ticket": {
        "wpas-mb-details": {
            "title": "Ticket Details",
            "context": "side"
        },
        "wpas-mb-version": {
            "title": "Misc and Debug",
            "context": "side"
        },
        "wpas-mb-ticket-main-tabs": {
            "title": "Main Tabs",
            "context": "normal"
        }
    }
}

Roles 4

ID	Name
wpas_manager	Support Supervisor
wpas_support_manager	Support Manager
wpas_agent	Support Agent
wpas_user	Support User

Capabilities 37

view_ticket
view_private_ticket
edit_ticket
edit_other_ticket
edit_private_ticket
delete_ticket
delete_reply
delete_private_ticket
delete_other_ticket
assign_ticket
assign_ticket_creator
close_ticket
reply_ticket
settings_tickets
ticket_taxonomy
create_ticket
attach_files
view_unassigned_tickets
manage_licenses_for_awesome_support
administer_awesome_support
ticket_manage_tags
ticket_edit_tags
ticket_delete_tags
ticket_manage_products
ticket_edit_products
ticket_delete_products
ticket_manage_departments
ticket_edit_departments
ticket_delete_departments
ticket_manage_priorities
ticket_edit_priorities
ticket_delete_priorities
ticket_manage_channels
ticket_edit_channels
ticket_delete_channels
ticket_manage_privacy
view_all_tickets

PHP Error Log 40 lines

[30-Apr-2020 08:18:28 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:18:29 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:18:30 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:18:31 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:18:33 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:18:33 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:18:34 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:18:36 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:18:38 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:18:40 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:18:42 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:18:43 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:18:44 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:18:45 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:18:48 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:18:48 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:18:49 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:18:50 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:18:51 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:18:52 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:18:52 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:18:53 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:18:55 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:18:55 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:18:56 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:19:03 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:19:04 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:19:05 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:19:06 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:19:07 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:19:07 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:19:09 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:19:10 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:19:10 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:19:10 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:19:11 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:19:12 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:19:13 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:19:13 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088
[30-Apr-2020 08:19:13 UTC] PHP Deprecated:  contextual_help is <strong>deprecated</strong> since version 3.3.0! Use get_current_screen()->add_help_tab(), get_current_screen()->remove_help_tab() instead. in /wp-includes/functions.php on line 5088

Awesome Support 5.8.2