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3. 5.8.0

Awesome Support 5.8.0

Does Awesome Support work with WordPress 5.3.2 and PHP 7.2.16? A smoke test was performed on 2019-12-19 11:00:14 UTC.

Summary

Pages 29

Plugins ‹ Test site — WordPress

Dashboard →

Tickets

Tickets → Add New

Tickets → Tags

Tickets → Channels

Tickets → Settings

Tickets → Settings → Registration

Tickets → Settings → Moderated Registration

Tickets → Settings → Privacy

Tickets → Settings → Fields

Tickets → Settings → Permissions

Tickets → Settings → Style

Tickets → Settings → E-Mails

Tickets → Settings → Products Management

Tickets → Settings → Basic Time Tracking

Tickets → Settings → REST API

Tickets → Settings → File Upload

Tickets → Settings → Advanced

Tickets → Settings → Language Options

Tickets → Settings → Integrations

Tickets → Tools

Tickets → Tools → Log Viewer

Tickets → Tools → Cleanup

Tickets → Addons

Tickets → Get a Free Addon!

Tickets → Help & Support

Tickets → About

Test site – Just another WordPress site

Benchmark

URL	Load time			Memory usage
	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.300 s	0.313 s	+0.013 s	3.61 MiB	5.43 MiB	+ 1.81 MiB
/wp-admin/edit.php	0.227 s	0.411 s	+0.184 s	3.64 MiB	5.5 MiB	+ 1.85 MiB
/wp-admin/post-new.php	1.285 s	1.787 s	+0.502 s	5.36 MiB	6.99 MiB	+ 1.63 MiB
/wp-admin/upload.php	0.474 s	0.688 s	+0.214 s	3.48 MiB	5.3 MiB	+ 1.82 MiB
/wp-admin/options-writing.php	0.157 s	0.242 s	+0.085 s	3.56 MiB	5.3 MiB	+ 1.74 MiB
/wp-admin/media-new.php	0.203 s	0.310 s	+0.107 s	3.46 MiB	5.29 MiB	+ 1.83 MiB
/wp-admin/edit-tags.php?taxonomy=category	0.184 s	0.260 s	+0.076 s	3.56 MiB	5.39 MiB	+ 1.83 MiB
/wp-admin/post-new.php?post_type=page	1.257 s	1.106 s	-0.151 s	5.35 MiB	6.97 MiB	+ 1.62 MiB
/wp-admin/options-discussion.php	0.232 s	0.455 s	+0.223 s	3.46 MiB	5.29 MiB	+ 1.82 MiB
/wp-admin/edit-comments.php	0.196 s	0.257 s	+0.061 s	3.57 MiB	5.39 MiB	+ 1.82 MiB
/	0.302 s	0.224 s	-0.078 s	3.32 MiB	4.31 MiB	+ 1015.35 KiB
Average	0.438 s	0.550 s	+0.112 s	3.85 MiB	5.56 MiB	+ 1.71 MiB

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 1

• wp_sm_sessions

Options wp_options 8

• sm_session_db_version
• ticket_channel_children
• wisdom_notification_times
• wpas_db_version
• wpas_default_channels_added
• wpas_options
• wpas_setup_email_templates
• wpas_version

Custom Post Types 4

ID	Name
ticket	Tickets
ticket_reply	Ticket Replies
ticket_history	Ticket History
ticket_log	Ticket Log

Meta Boxes

{
    "ticket": {
        "wpas-mb-details": {
            "title": "Ticket Details",
            "context": "side"
        },
        "wpas-mb-version": {
            "title": "Misc and Debug",
            "context": "side"
        },
        "wpas-mb-ticket-main-tabs": {
            "title": "Main Tabs",
            "context": "normal"
        }
    }
}

Roles 4

ID	Name
wpas_manager	Support Supervisor
wpas_support_manager	Support Manager
wpas_agent	Support Agent
wpas_user	Support User

Capabilities 37

• view_ticket
• view_private_ticket
• edit_ticket
• edit_other_ticket
• edit_private_ticket
• delete_ticket
• delete_reply
• delete_private_ticket
• delete_other_ticket
• assign_ticket
• assign_ticket_creator
• close_ticket
• reply_ticket
• settings_tickets
• ticket_taxonomy
• create_ticket
• attach_files
• view_unassigned_tickets
• manage_licenses_for_awesome_support
• administer_awesome_support
• ticket_manage_tags
• ticket_edit_tags
• ticket_delete_tags
• ticket_manage_products
• ticket_edit_products
• ticket_delete_products
• ticket_manage_departments
• ticket_edit_departments
• ticket_delete_departments
• ticket_manage_priorities
• ticket_edit_priorities
• ticket_delete_priorities
• ticket_manage_channels
• ticket_edit_channels
• ticket_delete_channels
• ticket_manage_privacy
• view_all_tickets

PHP Error Log

The log file is empty.

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