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2. Awesome Support – WordPress HelpDesk & Support Plugin
3. 5.6.0

Awesome Support 5.6.0

Does Awesome Support work with WordPress 4.9.8 and PHP 7.0.16? A smoke test was performed on 2018-08-17 05:24:26 UTC.

Summary

Pages 27

Plugins ‹ Test site — WordPress

Dashboard →

Tickets

Tickets → Add New

Tickets → Tags

Tickets → Channels

Tickets → Settings

Tickets → Settings → Registration

Tickets → Settings → Moderated Registration

Tickets → Settings → Privacy

Tickets → Settings → Fields

Tickets → Settings → Permissions

Tickets → Settings → Style

Tickets → Settings → E-Mails

Tickets → Settings → Products Management

Tickets → Settings → Basic Time Tracking

Tickets → Settings → File Upload

Tickets → Settings → Advanced

Tickets → Settings → Integrations

Tickets → Tools

Tickets → Tools → Log Viewer

Tickets → Tools → Cleanup

Tickets → Addons

Tickets → Get a Free Addon!

Tickets → Help & Support

Tickets → About

Test site – Just another WordPress site

Benchmark

URL	Load time			Memory usage
	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.102 s	0.060 s	-0.042 s	3.12 MiB	4.59 MiB	+ 1.47 MiB
/wp-admin/edit.php	0.094 s	0.144 s	+0.050 s	3.14 MiB	4.65 MiB	+ 1.51 MiB
/wp-admin/post-new.php	0.197 s	0.094 s	-0.103 s	3.21 MiB	4.7 MiB	+ 1.5 MiB
/wp-admin/upload.php	0.088 s	0.078 s	-0.010 s	2.98 MiB	4.52 MiB	+ 1.54 MiB
/wp-admin/options-writing.php	0.084 s	0.083 s	-0.001 s	3.06 MiB	4.51 MiB	+ 1.45 MiB
/wp-admin/media-new.php	0.062 s	0.046 s	-0.016 s	2.96 MiB	4.51 MiB	+ 1.55 MiB
/wp-admin/edit-tags.php?taxonomy=category	0.083 s	0.107 s	+0.024 s	3 MiB	4.55 MiB	+ 1.55 MiB
/wp-admin/post-new.php?post_type=page	0.142 s	0.223 s	+0.081 s	3.21 MiB	4.71 MiB	+ 1.5 MiB
/wp-admin/options-discussion.php	0.075 s	0.050 s	-0.025 s	2.97 MiB	4.51 MiB	+ 1.55 MiB
/wp-admin/edit-comments.php	0.075 s	0.109 s	+0.034 s	3.01 MiB	4.55 MiB	+ 1.54 MiB
/	0.112 s	0.075 s	-0.037 s	2.83 MiB	3.49 MiB	+ 674.26 KiB
Average	0.101 s	0.097 s	-0.004 s	3.04 MiB	4.48 MiB	+ 1.44 MiB

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 1

• wp_sm_sessions

Options wp_options 8

• sm_session_db_version
• ticket_channel_children
• wisdom_notification_times
• wpas_db_version
• wpas_default_channels_added
• wpas_options
• wpas_setup_email_templates
• wpas_version

Custom Post Types 4

ID	Name
ticket	Tickets
ticket_reply	Ticket Replies
ticket_history	Ticket History
ticket_log	Ticket Log

Meta Boxes

{
    "ticket": {
        "wpas-mb-details": {
            "title": "Ticket Details",
            "context": "side"
        },
        "wpas-mb-version": {
            "title": "Misc and Debug",
            "context": "side"
        },
        "wpas-mb-ticket-main-tabs": {
            "title": "Main Tabs",
            "context": "normal"
        }
    }
}

Roles 4

ID	Name
wpas_manager	Support Supervisor
wpas_support_manager	Support Manager
wpas_agent	Support Agent
wpas_user	Support User

Capabilities 37

• view_ticket
• view_private_ticket
• edit_ticket
• edit_other_ticket
• edit_private_ticket
• delete_ticket
• delete_reply
• delete_private_ticket
• delete_other_ticket
• assign_ticket
• assign_ticket_creator
• close_ticket
• reply_ticket
• settings_tickets
• ticket_taxonomy
• create_ticket
• attach_files
• view_unassigned_tickets
• manage_licenses_for_awesome_support
• administer_awesome_support
• ticket_manage_tags
• ticket_edit_tags
• ticket_delete_tags
• ticket_manage_products
• ticket_edit_products
• ticket_delete_products
• ticket_manage_departments
• ticket_edit_departments
• ticket_delete_departments
• ticket_manage_priorities
• ticket_edit_priorities
• ticket_delete_priorities
• ticket_manage_channels
• ticket_edit_channels
• ticket_delete_channels
• ticket_manage_privacy
• view_all_tickets

PHP Error Log

The log file is empty.

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