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2. Awesome Support – WordPress HelpDesk & Support Plugin
3. 5.1.1

Awesome Support 5.1.1

Does Awesome Support work with WordPress 4.9.8 and PHP 7.0.16? A smoke test was performed on 2018-08-03 05:26:49 UTC.

Summary

Pages 22

Plugins ‹ Test site — WordPress

Dashboard →

Tickets

Tickets → Add New

Tickets → Tags

Tickets → Channels

Tickets → Settings

Tickets → Settings → Registration

Tickets → Settings → Style

Tickets → Settings → E-Mails

Tickets → Settings → Products Management

Tickets → Settings → Basic Time Tracking

Tickets → Settings → File Upload

Tickets → Settings → Advanced

Tickets → Settings → Integrations

Tickets → Tools

Tickets → Tools → Log Viewer

Tickets → Tools → Cleanup

Tickets → Addons

Tickets → Get a Free Addon!

Tickets → About

Test site – Just another WordPress site

Benchmark

URL	Load time			Memory usage
	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.130 s	0.067 s	-0.063 s	3.11 MiB	4.23 MiB	+ 1.11 MiB
/wp-admin/edit.php	0.101 s	0.128 s	+0.027 s	3.14 MiB	4.28 MiB	+ 1.14 MiB
/wp-admin/post-new.php	0.186 s	0.100 s	-0.086 s	3.2 MiB	4.39 MiB	+ 1.19 MiB
/wp-admin/upload.php	0.108 s	0.072 s	-0.036 s	2.97 MiB	4.15 MiB	+ 1.18 MiB
/wp-admin/options-writing.php	0.077 s	0.129 s	+0.052 s	2.96 MiB	4.14 MiB	+ 1.18 MiB
/wp-admin/media-new.php	0.052 s	0.061 s	+0.009 s	2.96 MiB	4.14 MiB	+ 1.18 MiB
/wp-admin/edit-tags.php?taxonomy=category	0.083 s	0.078 s	-0.005 s	3 MiB	4.18 MiB	+ 1.18 MiB
/wp-admin/post-new.php?post_type=page	0.160 s	0.073 s	-0.087 s	3.21 MiB	4.38 MiB	+ 1.17 MiB
/wp-admin/options-discussion.php	0.079 s	0.055 s	-0.024 s	2.96 MiB	4.14 MiB	+ 1.18 MiB
/wp-admin/edit-comments.php	0.078 s	0.101 s	+0.023 s	3 MiB	4.18 MiB	+ 1.18 MiB
/	0.086 s	0.074 s	-0.012 s	2.74 MiB	3.3 MiB	+ 577.61 KiB
Average	0.104 s	0.085 s	-0.018 s	3.02 MiB	4.14 MiB	+ 1.12 MiB

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 1

• wp_sm_sessions

Options wp_options 7

• sm_session_db_version
• ticket_channel_children
• wisdom_notification_times
• wpas_db_version
• wpas_default_channels_added
• wpas_options
• wpas_version

Custom Post Types 4

ID	Name
ticket	Tickets
ticket_reply	Ticket Replies
ticket_history	Ticket History
ticket_log	Ticket Log

Meta Boxes

{
    "ticket": {
        "wpas-mb-details": {
            "title": "Ticket Details",
            "context": "side"
        },
        "wpas-mb-version": {
            "title": "Misc and Debug",
            "context": "side"
        },
        "wpas-mb-ticket-main-tabs": {
            "title": "Main Tabs",
            "context": "normal"
        }
    }
}

Roles 4

ID	Name
wpas_manager	Support Supervisor
wpas_support_manager	Support Manager
wpas_agent	Support Agent
wpas_user	Support User

Capabilities 36

• view_ticket
• view_private_ticket
• edit_ticket
• edit_other_ticket
• edit_private_ticket
• delete_ticket
• delete_reply
• delete_private_ticket
• delete_other_ticket
• assign_ticket
• assign_ticket_creator
• close_ticket
• reply_ticket
• settings_tickets
• ticket_taxonomy
• create_ticket
• attach_files
• view_unassigned_tickets
• manage_licenses_for_awesome_support
• administer_awesome_support
• ticket_manage_tags
• ticket_edit_tags
• ticket_delete_tags
• ticket_manage_products
• ticket_edit_products
• ticket_delete_products
• ticket_manage_departments
• ticket_edit_departments
• ticket_delete_departments
• ticket_manage_priorities
• ticket_edit_priorities
• ticket_delete_priorities
• ticket_manage_channels
• ticket_edit_channels
• ticket_delete_channels
• view_all_tickets

PHP Error Log

The log file is empty.

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