Report - Awesome Support 5.1.0

Does Awesome Support work with WordPress 4.9.5 and PHP 7.0.16? A smoke test was performed on 2018-04-06 06:39:53 UTC.

Summary

Errors

	No PHP errors, warnings or notices
	No JavaScript exceptions
1	Page failed to load 1 404 Not Found
	No resource errors

Performance

Memory usage: 1.11 MiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: insignificant.
The plugin didn't make the site noticeably slower.

Environment

WordPress version	4.9.5
PHP version	7.0.16
MySQL version	5.7.17
PHP memory limit	256M

Plugin Info

Last updated	2025-03-27T08:55:00+00:00
Active installs	8,000+
WordPress.org page	https://wordpress.org/plugins/awesome-support/
Badges	Get badge code

Pages 12

Plugins ‹ Test site — WordPress

URL	/wp-admin/plugins.php?activate=true&plugin_status=all&paged=1&s=
Requested URL	/wp-admin/plugins.php?action=activate&plugin=awesome-support%2Fawesome-support.php&plugin_status=all&paged=1&s&_wpnonce=b2495bcc4e
Aspect	after-activation
HTTP status	200 OK
Load time	0.543 s
Memory usage	4.89 MiB
JS errors	None
Resource errors	None

Dashboard →

URL	/wp-admin/as-setup
Aspect	menu-item
HTTP status	404 Not Found
Load time	0.088 s
Memory usage	3.25 MiB
JS errors	None
Resource errors	None

Tickets

URL	/wp-admin/edit.php?post_type=ticket
Aspect	menu-item
HTTP status	200 OK
Load time	0.072 s
Memory usage	4.19 MiB
JS errors	None
Resource errors	None

Tickets → Add New

URL	/wp-admin/post-new.php?post_type=ticket
Aspect	menu-item
HTTP status	200 OK
Load time	0.100 s
Memory usage	4.41 MiB
JS errors	None
Resource errors	None

Tickets → Tags

URL	/wp-admin/edit-tags.php?taxonomy=ticket-tag&post_type=ticket
Aspect	menu-item
HTTP status	200 OK
Load time	0.131 s
Memory usage	4.1 MiB
JS errors	None
Resource errors	None

Tickets → Channels

URL	/wp-admin/edit-tags.php?taxonomy=ticket_channel&post_type=ticket
Aspect	menu-item
HTTP status	200 OK
Load time	0.067 s
Memory usage	4.18 MiB
JS errors	None
Resource errors	None

Tickets → Settings

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-settings
Aspect	menu-item
HTTP status	200 OK
Load time	0.057 s
Memory usage	4.12 MiB
JS errors	None
Resource errors	None

Tickets → Tools

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-status
Aspect	menu-item
HTTP status	200 OK
Load time	0.056 s
Memory usage	4.4 MiB
JS errors	None
Resource errors	None

Tickets → Addons

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-addons
Aspect	menu-item
HTTP status	200 OK
Load time	1.751 s
Memory usage	6.11 MiB
JS errors	None
Resource errors	None

Tickets → Get a Free Addon!

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-optin
Aspect	menu-item
HTTP status	200 OK
Load time	0.082 s
Memory usage	4.16 MiB
JS errors	None
Resource errors	None

Tickets → About

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-about
Aspect	menu-item
HTTP status	200 OK
Load time	0.090 s
Memory usage	4.24 MiB
JS errors	None
Resource errors	None

Test site – Just another WordPress site

URL	/
Aspect	front-page
HTTP status	200 OK
Load time	0.080 s
Memory usage	3.28 MiB
JS errors	None
Resource errors	None

Benchmark

URL	Load time			Memory usage
URL	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.119 s	0.065 s	-0.054 s	2.97 MiB	4.15 MiB	+ 1.17 MiB
/wp-admin/edit.php	0.139 s	0.122 s	-0.017 s	3 MiB	4.2 MiB	+ 1.2 MiB
/wp-admin/post-new.php	0.197 s	0.083 s	-0.114 s	3.07 MiB	4.26 MiB	+ 1.19 MiB
/wp-admin/upload.php	0.090 s	0.080 s	-0.010 s	2.9 MiB	4.08 MiB	+ 1.18 MiB
/wp-admin/options-writing.php	0.082 s	0.086 s	+0.004 s	2.98 MiB	4.07 MiB	+ 1.08 MiB
/wp-admin/media-new.php	0.044 s	0.065 s	+0.021 s	2.88 MiB	4.06 MiB	+ 1.18 MiB
/wp-admin/edit-tags.php?taxonomy=category	0.096 s	0.123 s	+0.027 s	2.92 MiB	4.1 MiB	+ 1.18 MiB
/wp-admin/post-new.php?post_type=page	0.169 s	0.218 s	+0.049 s	3.07 MiB	4.26 MiB	+ 1.19 MiB
/wp-admin/options-discussion.php	0.085 s	0.107 s	+0.022 s	2.89 MiB	4.07 MiB	+ 1.18 MiB
/wp-admin/edit-comments.php	0.088 s	0.116 s	+0.028 s	2.93 MiB	4.1 MiB	+ 1.18 MiB
/	0.109 s	0.105 s	-0.004 s	2.81 MiB	3.28 MiB	+ 480.72 KiB
Average	0.111 s	0.106 s	-0.004 s	2.95 MiB	4.06 MiB	+ 1.11 MiB

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Database Tables 1

wp_sm_sessions

Options `wp_options` 8

rdn_fetch_8901710
sm_session_db_version
ticket_channel_children
wisdom_notification_times
wpas_db_version
wpas_default_channels_added
wpas_options
wpas_version

Custom Post Types 4

ID	Name
ticket	Tickets
ticket_reply	Ticket Replies
ticket_history	Ticket History
ticket_log	Ticket Log

Meta Boxes

{
    "ticket": {
        "wpas-mb-details": {
            "title": "Ticket Details",
            "context": "side"
        },
        "wpas-mb-version": {
            "title": "Misc and Debug",
            "context": "side"
        },
        "wpas-mb-ticket-main-tabs": {
            "title": "Main Tabs",
            "context": "normal"
        }
    }
}

Roles 4

ID	Name
wpas_manager	Support Supervisor
wpas_support_manager	Support Manager
wpas_agent	Support Agent
wpas_user	Support User

Capabilities 36

view_ticket
view_private_ticket
edit_ticket
edit_other_ticket
edit_private_ticket
delete_ticket
delete_reply
delete_private_ticket
delete_other_ticket
assign_ticket
assign_ticket_creator
close_ticket
reply_ticket
settings_tickets
ticket_taxonomy
create_ticket
attach_files
view_unassigned_tickets
manage_licenses_for_awesome_support
administer_awesome_support
ticket_manage_tags
ticket_edit_tags
ticket_delete_tags
ticket_manage_products
ticket_edit_products
ticket_delete_products
ticket_manage_departments
ticket_edit_departments
ticket_delete_departments
ticket_manage_priorities
ticket_edit_priorities
ticket_delete_priorities
ticket_manage_channels
ticket_edit_channels
ticket_delete_channels
view_all_tickets

PHP Error Log

The log file is empty.

Awesome Support 5.1.0