Report - Awesome Support 4.3.5

Does Awesome Support work with WordPress 4.9 and PHP 7.0.16? A smoke test was performed on 2017-11-19 03:18:30 UTC.

Summary

Errors

	No PHP errors, warnings or notices
	No JavaScript exceptions
	All test pages loaded successfully
	No resource errors
	Looks good! No problems were detected.

Performance

Memory usage: 1019.84 KiB
The average PHP memory usage increased by this amount after activating by the plugin.

Page speed impact: insignificant.
The plugin didn't make the site noticeably slower.

Environment

WordPress version	4.9
PHP version	7.0.16
MySQL version	5.7.17
PHP memory limit	256M

Plugin Info

Last updated	2025-03-27T08:55:00+00:00
Active installs	8,000+
WordPress.org page	https://wordpress.org/plugins/awesome-support/
Badges	Get badge code

Pages 11

About Awesome Support ‹ Test site — WordPress

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-about
Requested URL	/wp-admin/plugins.php?action=activate&plugin=awesome-support%2Fawesome-support.php&plugin_status=all&paged=1&s&_wpnonce=ba8602e2cf
Aspect	after-activation
HTTP status	200 OK
Load time	0.845 s
Memory usage	4.79 MiB
JS errors	None
Resource errors	None

Tickets

URL	/wp-admin/edit.php?post_type=ticket
Aspect	menu-item
HTTP status	200 OK
Load time	0.068 s
Memory usage	4.07 MiB
JS errors	None
Resource errors	None

Tickets → Add New

URL	/wp-admin/post-new.php?post_type=ticket
Aspect	menu-item
HTTP status	200 OK
Load time	0.162 s
Memory usage	4.26 MiB
JS errors	None
Resource errors	None

Tickets → Tags

URL	/wp-admin/edit-tags.php?taxonomy=ticket-tag&post_type=ticket
Aspect	menu-item
HTTP status	200 OK
Load time	0.058 s
Memory usage	3.91 MiB
JS errors	None
Resource errors	None

Tickets → Channels

URL	/wp-admin/edit-tags.php?taxonomy=ticket_channel&post_type=ticket
Aspect	menu-item
HTTP status	200 OK
Load time	0.142 s
Memory usage	3.99 MiB
JS errors	None
Resource errors	None

Tickets → Settings

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-settings
Aspect	menu-item
HTTP status	200 OK
Load time	0.074 s
Memory usage	4.02 MiB
JS errors	None
Resource errors	None

Tickets → Tools

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-status
Aspect	menu-item
HTTP status	200 OK
Load time	0.056 s
Memory usage	4.22 MiB
JS errors	None
Resource errors	None

Tickets → Addons

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-addons
Aspect	menu-item
HTTP status	200 OK
Load time	1.720 s
Memory usage	5.92 MiB
JS errors	None
Resource errors	None

Tickets → Get a Free Addon!

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-optin
Aspect	menu-item
HTTP status	200 OK
Load time	0.117 s
Memory usage	3.98 MiB
JS errors	None
Resource errors	None

Tickets → About

URL	/wp-admin/edit.php?post_type=ticket&page=wpas-about
Aspect	menu-item
HTTP status	200 OK
Load time	0.089 s
Memory usage	3.93 MiB
JS errors	None
Resource errors	None

Test site – Just another WordPress site

URL	/
Aspect	front-page
HTTP status	200 OK
Load time	0.148 s
Memory usage	3.2 MiB
JS errors	None
Resource errors	None

Benchmark

URL	Load time			Memory usage
URL	Inactive	Active	Change	Inactive	Active	Change
/wp-admin/index.php	0.099 s	0.072 s	-0.027 s	2.95 MiB	4.03 MiB	+ 1.07 MiB
/wp-admin/edit.php	0.096 s	0.135 s	+0.039 s	2.99 MiB	4.09 MiB	+ 1.1 MiB
/wp-admin/post-new.php	0.175 s	0.094 s	-0.081 s	3.06 MiB	4.14 MiB	+ 1.08 MiB
/wp-admin/upload.php	0.093 s	0.083 s	-0.010 s	2.88 MiB	3.9 MiB	+ 1.01 MiB
/wp-admin/options-writing.php	0.075 s	0.104 s	+0.029 s	2.96 MiB	3.89 MiB	+ 944.49 KiB
/wp-admin/media-new.php	0.042 s	0.083 s	+0.041 s	2.86 MiB	3.88 MiB	+ 1.02 MiB
/wp-admin/edit-tags.php?taxonomy=category	0.074 s	0.098 s	+0.024 s	2.9 MiB	3.92 MiB	+ 1.01 MiB
/wp-admin/post-new.php?post_type=page	0.138 s	0.159 s	+0.021 s	3.04 MiB	4.13 MiB	+ 1.09 MiB
/wp-admin/options-discussion.php	0.085 s	0.100 s	+0.015 s	2.87 MiB	3.88 MiB	+ 1.02 MiB
/wp-admin/edit-comments.php	0.081 s	0.103 s	+0.022 s	2.91 MiB	3.98 MiB	+ 1.08 MiB
/	0.091 s	0.113 s	+0.022 s	2.64 MiB	3.2 MiB	+ 569.8 KiB
Average	0.095 s	0.104 s	+0.009 s	2.92 MiB	3.91 MiB	+ 1019.84 KiB

Additions

Things that the plugin adds to the site. This section is not intended to be comprehensive. The test tool only looks for a few specific types of added content.

Options `wp_options` 9

_wp_session_b45509bc3c2141bfcf4d7ebcec8bb4f8
_wp_session_expires_b45509bc3c2141bfcf4d7ebcec8bb4f8
rdn_fetch_8901710
ticket_channel_children
wpas_db_version
wpas_default_channels_added
wpas_options
wpas_support_products
wpas_version

Custom Post Types 4

ID	Name
ticket	Tickets
ticket_reply	Ticket Replies
ticket_history	Ticket History
ticket_log	Ticket Log

Meta Boxes

{
    "ticket": {
        "wpas-mb-details": "Ticket Details",
        "wpas-mb-cf": "Custom Fields",
        "wpas-mb-becf": "Admin Only Custom Fields",
        "wpas-mb-ticket-statistics": "Ticket Statistics"
    }
}

Roles 4

ID	Name
wpas_manager	Support Supervisor
wpas_support_manager	Support Manager
wpas_agent	Support Agent
wpas_user	Support User

Capabilities 35

view_ticket
view_private_ticket
edit_ticket
edit_other_ticket
edit_private_ticket
delete_ticket
delete_reply
delete_private_ticket
delete_other_ticket
assign_ticket
close_ticket
reply_ticket
settings_tickets
ticket_taxonomy
create_ticket
attach_files
view_unassigned_tickets
manage_licenses_for_awesome_support
administer_awesome_support
ticket_manage_tags
ticket_edit_tags
ticket_delete_tags
ticket_manage_products
ticket_edit_products
ticket_delete_products
ticket_manage_departments
ticket_edit_departments
ticket_delete_departments
ticket_manage_priorities
ticket_edit_priorities
ticket_delete_priorities
ticket_manage_channels
ticket_edit_channels
ticket_delete_channels
view_all_tickets

PHP Error Log

The log file is empty.

Awesome Support 4.3.5